I stayed at this hotel for one night in two consecutive weeks and waited until after the second time to post a review as I really couldn't believe I'd had a bad time until I'd had it twice!
While the hotel is well located and the design is glorious, the welcome is really not up to Firmdale standards. My husband and I arrived late on a Thursday night the first time and asked for a late checkout the following day - being very frequent Firmdale clients this has never been a problem before - and were told we could have a late check out at 12.30 and for anything later we should check with reception in the morning. I thought 12.30 seemed very mean and asked their usual check out time, which I was told was 11am - really a rather 'bed and breakfast' checkout time considering the high prices they charge, and reception offered nothing better in the morning.
The following week, for a midweek stay, we were given exactly the same story - except this time the 'late' check out was 12noon. I returned from a meeting at 11.30, asked for the key and was told I had been checked out already and my bag was being brought down! I took my bag back up to re-pack and had only been there five minutes when housekeeping rang the bell insistently for entry. I was really frustrated and the apology when I got back downstairs - still with 15 minutes to go before the 12 noon deadline - didn't make up for much.
11am is the sort of time I expect to be asked to leave when I am staying somewhere cheap that hasn't hired enough staff to complete the housekeeping in the usual turnaround time, and it leaves a bad taste in the mouth when you are paying as much as we did - so we won't be going back to the Haymarket.
- Official Description (provided by the hotel):
- Haymarket Hotel is situated on the corner of Haymarket and Suffolk Place in the heart of London's theatre district. It is next door to the famous Haymarket Theatre Royal and is surrounded by some of London's best restaurants and bars. The hotel is perfect for Mayfair, Regent Street and Jermyn Street shopping. Trafalgar Square and the National Gallery are just around the corner - St. James's Park is a short walk. The hotel is within easy reach of the city's financial centre. ... more less
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- Also Known As:
- Haymarket Hotel London