I made a total of 4 separate bookings 4 months in advance for June 2014 because I used London as a base to travel to other UK cities. There was no hot shower water from the room and I waited the next morning to ask the staff if I could have a place to take a hot shower, as they do not have staff on duty from late evening till 8am. I did not ask for a replacement room. A staff checked to confirm that there was indeed no hot water and told me I could change room and take the shower there. After taking the shower, I realised the room was not suitable for me so I asked to have my original room back even if there was no hot shower. The staff in charge, a short Middle East man, possibly from Egypt, was very angry and he told me to get out of his hotel as I have too much complaints. He said he did not care if I had to sleep in the street as it was peak season in London. He warned me very rudely not to go back for other bookings as he would not open the door for me. I had no choice but to find an alternative room. Luckily, I managed to find a room elsewhere to stay. I reported to Booking.com about this unreasonable cancellation of bookings. The Chiswick Court staff made up false stories that I did not check out and would have charged me 40 pounds as penalty. I personally handed the key back to that staff who told me to go away and paid for 2 nights in cash. After Booking.com had intervened, they did not charge me any extra. But, the fact that this hotel can cancel bookings without justification means that any booking with them may not be secure. The extremely poor attitude of the staff means that if you happen to be on the receiving end of their poor temper, you may be in deep trouble in finding alternative accommodation in London, especially in peak seasons. I have travelled extensively to many countries and normally used budget hotels. They are normally very good value or at least acceptable. Chiswick Court in London is definitely a great disappointment.
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- Also Known As:
- Chiswick Court London
- Hotel Chiswick Court