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Sunborn London
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Reviews (3,035)
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1,982
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2,898 - 2,903 of 3,035 reviews
Reviewed 4 August 2014

Having looked at lots of hotels for a two night break away we were amazed to find this one available at a very reasonable price. We realised later this was due to it being in the soft opening phase and we couldn't have asked for better. We arrived late in the evening to friendly staff, shown to our room which was stunning, with a balcony overlooking the water . we had an executive suite for three adults and one child. one double bed and sofa bed. We only had two towels left for us and although the master quilt was large the quilt for the sofa bed was quite small , we asked for extra towels in the morning and they were put in the room and without asking for an extra quilt for the sofa bed an extra one was left on the sofa bed when we returned that afternoon so we were more than happy. All in all a stunning, exciting concept in a wonderful location with a nice atmosphere.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank jan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014 via mobile

Nothing but positives to say for this hotel. Location good, service good and room was fantastic especially with a river view.

I look forward to staying there again for longer as it is a perfect place to use for base to explore London given it's location.

Possibility the most comfortable nights sleep I have had for a long time.

Stayed: August 2014
Thank R08W3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

The Sunborn promised so much, but from the outset it undelivered. The hotel is a ship - supposedly 4-star, with a cheap plastic canopy above the entrance.
The front of house guys were arrogant and totally disinterested - they couldn't be bothered to answer my questions. The bar was completely empty, I waited for 20 minutes for the barman to arrive - they had no beer.
The place is noisy - imagine a metal hull with paper-thin walls. The noise just appears to echo, echo.
There is no spa, no business centre, no gym, no security, no atmosphere ... Etc. and many things don't work properly. Also, it's right next to the airport - planes pass the window constantly.
Sunborn - so disappointing.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
2  Thank anthony w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

Lovely place to stay. Fantastic service, especially from Ian platt. Didn't really know what to expect from my stay but me and the girlfriend have really enjoyed it. Definitely recommend and will definitely be staying here again sometime in the future!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Christopher R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

Although this is a nice setting and very nice hotel, the prices of drinks was a rip off.
No draft beers a bottle of 330ml beer was £5. The staff were pushy and didn't talk to each other. I was pushed out on to the deck without being asked if I wanted to sit inside or outside .
As I was a regular when the Sunborn was last docked in Royal Docks some 4 years ago I was very upset at the decline in customer service and prices.
You get better views and service at the Upper Deck Bar at the nearby Novtel Hotel and the beer is cheaper.

  • Stayed: August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
2  Thank chris s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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