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“A lovely surprise”
Review of Sunborn London

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Sunborn London
Ranked #142 of 1,067 Hotels in London
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A lovely surprise”
Reviewed 6 August 2014

We stayed for two nights on the Sunborn
What a lovely surprise.From first stepping on board to leaving everything was excellent.
The staff went out of there way to be friendly and helpfull.
The Room was excellent with everything you needed in it
We ate in the dining room which was very good.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunbornLondon, Guest Relations Manager at Sunborn London, responded to this review, 15 August 2014
Dear David,

Thank you for staying aboard Sunborn London!

I am glad that your stay with us turned out to be a lovely surprise and left you with an excellent impression of what we offer.

As we are in soft opening, I am happy to confirm there will be more to come once we are in full operation.

I do hope this encourages you to come back and stay with us again!

Kind and warm regards,
Lakeishia Bascome
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Rooms
  • Service
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  • Cleanliness
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English first
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 August 2014

Excellent value for money, wonderful and friendly staff and would highly recommend it. The only quibble (which is very minor!) would be £10 for a cockail is a bit high but when in London expect London prices.

My partner and I definitely plan on going back there and have bored friends to tears about it already. It's unique, luxurious and a truly wonderful experience.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunbornLondon, Guest Relations Manager at Sunborn London, responded to this review, 15 August 2014
Dear James,

Thank you for staying aboard Sunborn London!

Your review about our hotel is greatly appreciated and I am delighted to know you feel your experience at hotel was an excellent value for money. I appreciate your constructive feedback about our cocktail prices which in turn did not deter you and your partner from wanting to come back to us.

I would encourage you to continue to bore your friends about your experience with us here aboard Sunborn and we look forward to having you for your next stay.

Please contact us when making your next reservation directly so that we can bring to your attention the events that will be happening in the local area and around London.

Kind and warm regards
Lakeishia Bascome
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
Reviewed 6 August 2014

The stay on the Sunborn was fantastic with stapp been very friendly and very helpful.
The room we stayed in was an executive suite with a balcony. The view over to the London Dome was great and the room it's self was supurb with a tablet supplied for access for various access to services and the web. The room as a whole was to a very high standard.

We turned up very late (after midnight) and was assisted by the staff in getting a pizza delivered to the ship to saitisfy out hunger which was a nice touch. Sitting on the balcony enjoying this while looking at the view was brilliant.

The staff went out of there way to make it a special night with petals in the shape of heart on our bed and a welcome card.

After a good nights sleep we then enjoyed one of the best breakfeast possible with a massive selection of really nice food.


We would recommend this to any one wanting a stay in London and likes a supurb a service.

You can't see the ship from the access road if arriving by car but it's a very shoft walk to the entry once there.

Room Tip: Choose a room with a balcony as it's worth the extra for the view speciall south facing.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunbornLondon, Guest Relations Manager at Sunborn London, responded to this review, 15 August 2014
Dear Peter,

Thank you for staying aboard Sunborn London.
Besides the fact you had a late arrival and our restaurant was not available at that time, we are most happy to read from your review that states the staff being able to accommodate you finding a solution to your needs and you stay at our hotel was fantastic.

I would like to command you also on the fact that you checked in vey late and were still able to appreciate and utilise your accommodation to its full potential by enjoying your meal on balcony outside your room and also enjoying the panoramic views of one of London's greatest features " The O2 Arena"!

I do understand you were celebrating a special occasion and cannot express my gratitude enough for choosing us, and us leaving you with a lasting impression.

We look forward to your soon return as a loyal guest !

Sincerely,
Lakeishia Bascome
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East London
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 August 2014 via mobile

Stayed for 'one night only' for a cheery up treat: slightly extravagant , but well worth it. Great service, friendly staff, spotlessly clean room. Breakfast not included in price, but it seemed a shame not to indulge- glad we did ' cos it was lovely! Would recommend for special occasion, specially if going to O2 or Canary Wharf. Nice to sit overlooking river with a drink, so get a river facing room with balcony. Would like to go again- it brightens up Custom House no end !

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TitchEastLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunbornLondon, Guest Relations Manager at Sunborn London, responded to this review, 15 August 2014
Dear Guest,

Thank you for staying aboard Sunborn London!
What a delight to have such great review and we are grateful that you chose us for a cheery up treat for yourself and sharing with others "it was well worth it."

I would like to encourage you that if you are ever wanting to come back to stay with us, to contact me directly so that I may bring to your attention the packages we offer that including breakfast were you can over indulge not feeling guilty and also appreciate the view our restaurant has to offer. This is will be an even better treat I believe.

We look forward to hearing from you soon and that you will become a loyal guest of Sunborn London!

Sincerely,
Lakeishia Bascome
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 August 2014

I stayed at the Sunborn in June 2014 to attend a conference at London Excel and I was very pleasantly surprised with my stay!

First off, if you're going to attend a conference/exhibition then the location is perfect as the ship docks right next to the west entrance of the exhibition center. The service was fantastic, the rooms are very spacious which is not something you find often in London, very clean, very welcoming and a very good breakfast as well!

I had a bit of an issue with the AC (again not always available in London) when I first checked in but the reception desk were great they first sent me a fan then relocated me to a room with a balcony.

It is far from the touristic end of London, but if you are here for business or would like to be away from the hustle and bustle then it's a great experience.

  • Stayed June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Maysaa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunbornLondon, Guest Relations Manager at Sunborn London, responded to this review, 15 August 2014
Dear Maysaa,

Thank you for staying aboard Sunborn London and sharing your experience on Tripadvisor of the great service you received upon your arrival, the description you have given about our facilities and very good breakfast you had aboard our hotel.

We do apologise for the inconvenience of the air conditioning unit, however we are also happy that we had a room available with a balcony which in turn you had an enjoyable stay.

We look forward to your soon return and hope the next time you stay with us will be for leisure, so that you will have more time to stay and enjoy our facilities.

Sincerely,
Lakeishia Bascome
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork, Ireland
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 August 2014 via mobile

We stayed for two nights and we loved it. As it was a special event, the staff upgraded our room and we had a luxurious suite, with a balcony, so I cant fault the rooms in any way. The yacht is beautiful, the staff are really warm and friendly and we loved it. The only downside is that it is quite a journey from the centre, and at night the DLR rail station where the yacht is located is a little unsettling. We arrived back to find drunken Russians looking for an argument the first night and more drunken Russians falling about the station on the second night, so clearly there is a rowdy elememt in that part of the city. They were not looking for trouble from us, and I am sure nothing would have happened, but the station was so far out, down by the docks and quite eerie, so it was unsettling nevertheless.
That said, I would definitely book there again, as the yacht was worth it.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vsmkenneth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 August 2014

Having looked at lots of hotels for a two night break away we were amazed to find this one available at a very reasonable price. We realised later this was due to it being in the soft opening phase and we couldn't have asked for better. We arrived late in the evening to friendly staff, shown to our room which was stunning, with a balcony overlooking the water . we had an executive suite for three adults and one child. one double bed and sofa bed. We only had two towels left for us and although the master quilt was large the quilt for the sofa bed was quite small , we asked for extra towels in the morning and they were put in the room and without asking for an extra quilt for the sofa bed an extra one was left on the sofa bed when we returned that afternoon so we were more than happy. All in all a stunning, exciting concept in a wonderful location with a nice atmosphere.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank jan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunborn London

Property: Sunborn London
Address: Western Gateway | Royal Victoria Dock, London E16 1XL, England
Region: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #142 of 1,067 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sunborn London 4*
Number of rooms: 135
Official Description (provided by the hotel):
Sunborn London is located at the western end of the Royal Victoria Dock overlooking the Docklands, Canary Wharf O2 Arena, London City Airport, and the ExCel where one can enjoy the panoramic views of their private settings. Travelling on the DLR towards Beckton alighting from Custom House Excel DLR station, it is a 3-5 minute walk which is a short distance from the main entrance of the ExCel London. For a more scenic journey one can enjoy taking the Emirates Cable Car journey from the North Greenwich O2 Arena to the Royal Victoria Dock, where you can enjoy a walk along the pier t taking in what the local area has to offer whilst visiting Sunborn London. ... more   less 
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