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“Friendly and luxury”
Review of Sunborn London

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Sunborn London
Ranked #150 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 1 September 2014

We stayed at Sunborn in London for 3 nights and I find it was good relax to stay and breakfast excellent.
When we arrive by car and we are deaf and the staff was really good and very friendly, she come out and walk to barrier and show us where we should park the car and it was easy. Also there have blue badge car parks
our room are very good size and look thought the little window, there are beauitful view to see and I can see there have 02 Dome and Emirate air cable car. TV have substitles too
there are excellent location because there have DRL, Emirate air cable 02 and ExCel building.
I will definitely come back again and I will highly recommend my friends about Sunborn Yacht

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Angelic_ali62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunbornLondon, Guest Relations Manager at Sunborn London, responded to this reviewResponded 12 September 2014

Dear Guest,

Thank you for you sharing your great experience aboard our hotel.

We do our best to deliver in all areas of service and are happy to have had you leave with such a great impression of what we offer, and how we operate in relation to guest services here aboard our hotel.

Your positive review is much appreciated by the entire staff of Sunborn London and we look forward to having you return as a loyal guest.

Please contact us directly for any future reservation.

Kind and warm regards,

Lakeishia Bascome

Guest Relations Manager

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2,572 - 2,578 of 2,758 reviews

Reviewed 31 August 2014 via mobile

We booked the sunborn for our first wedding anniversary and so glad that we did!

We were greeted at reception by Nazma who was incredibly helpful and friendly and immediately upgraded our room when we told her it was our anniversary.

The hotel is very clean and the views over the Thames are gorgeous.

The cocktails at the bar are delicious and the food in the restaurant at dinner was to die for. I recommend the full English breakfast too!!

Will definitely be coming back for a second visit!

Stayed: August 2014, travelled as a couple
Thank Jon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunbornLondon, Front Office Manager at Sunborn London, responded to this reviewResponded 6 September 2014

Dear Guest,

Thank you so much for your wonderful review and for sharing your thoughts and comments with millions of travellers on Trip Advisor.

Thank you for choosing Sunborn London to celebrate such a special occasion, your anniversary.Congratulations!

On your next visit you'll be able to indulge yourself enjoying a relaxing treatment in our Elemis Spa which is opening soon.

Looking forward to welcoming you back to Sunborn London in the future.

Best regards,

Apostolos Fanaris
Front Office Manager

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Reviewed 29 August 2014

I stayed on the Sunboard Yacht 16/17 August and had a fantastic stay. The yacht is beautiful, staff very attentive, food excellent and the cabin very comfortable. There is absolutely nothing that I can fault about this yacht and for the money is very good value. I will definitely be booking again and would thoroughly recommend anyone to book a stay here.

Room Tip: I had a room over looking the Excel Centre but all rooms looked very comfortable.
  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank Greengirl27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunbornLondon, Front Office Manager at Sunborn London, responded to this reviewResponded 6 September 2014

Dear Guest,

Thank you very much for sharing your experience of your stay aboard Sunborn London on Trip Advisor.

We are really happy that you’ve thoroughly enjoyed your stay. The next time you visit us you’ll be able to enjoy our new winter menu and Afternoon Tea.

Also from October our Elemis Spa & Sauna will be in operation for our guests to enjoy a relaxing treatment.

Looking forward to welcoming you back to Sunborn London in the near future.

Best regards,

Apostolos Fanaris
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2014

I have stayed here a few times recently and have found the service and staff to be excellent. I left some things behind on my second stay - I only had to speak to one person and then had a call from the housekeeping manager who took care of everything.

Its clean, quiet and currently everything is new. I particularly liked the in room coffee machine and sony tablet.

My Evening meal and breakfast was served swiftly and with a fantastic view of the area.

The Sunborn is my new hotel of choice when visiting the city; easy to get to, clean, quiet, but vibrant!

Room Tip: River side rooms are extra tranquil - they overlook the Docks and so you are looking out over the wa...
  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
2  Thank James_Watson2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunbornLondon, Front Office Manager at Sunborn London, responded to this reviewResponded 6 September 2014

Dear Guest,

Thank you so much for such an amazing review!

We are delighted here at Sunborn that you always enjoy your stay with us and have become one of our loyal guests!

We are very proud that Sunborn has become your “home away from home”.

Looking forward to welcoming you back to Sunborn soon.

Best regards,

Apostolos Fanaris
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

This is a unique and lovely idea for a different stay and created real excitement for our 2 children. There are the odd teething problems still - the spa is not open yet, our air con didn't work properly and our bill was not initially correct but we could not fault the efficient, thoughtful and helpful staff. The buffet breakfast is not cheap at 19.50 but kids eat free and there was a good range of choice for all of us with delicious smoked salmon and good quality meats. There are a good range of nice quiet restaurants in the area and it's right next to the Docklands Light Railway so good transport links in to central London. Also the Emirates Skyline over to the O2 is right on the quay. We would definitely stay again.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Ellen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunbornLondon, Front Office Manager at Sunborn London, responded to this reviewResponded 6 September 2014

Dear Guest,

Thank you very much for sharing your thoughts and comments on Trip Advisor.

We are trying to resolve any issue that might appear as we are still in a soft opening phase and I would like to thank you for your constructive feedback.

Our Elemis Spa & Sauna will be operational from October so you will have the opportunity on your next visit to indulge yourself to a relaxing treatment.

We really hope we’ll be able to welcome you back to Sunborn London in the near future.

Best regards,

Apostolos Fanaris
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

If you'd picture yourself on a yacht, it would most likely be on open waters or somewhere in the Caribbean. This one you will find in the middle of London's Docklands with its view on the Emirates Cable Cars and it has not lost of its beauty.
It is an rather unusual find and definitely worth the journey into the Docklands. With its views towards Canary Wharf, it provides a picturesque backdrop for drinks on the upper deck.

I met friends there for a reunion and we stayed until late into the night. The drinks selection covered a range of wines and one of London finest beers 'Meantime'. The food we ordered was presented well and very tasty. A mix of flavours and textures - my favourite was a Full English on thin slice of French baguette. Yum!

  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank London_Bby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunbornLondon, Front Office Manager at Sunborn London, responded to this reviewResponded 6 September 2014

Dear Guest,

Thank you for your positive review on Trip Advisor.

We are delighted that you enjoyed your visit to Sunborn London and that you appreciated the stunning views from our deck to Canary Wharf, the O2 and the Cable Car.

A lot of new cocktail creations from our Sundown Bar bartenders are on the way for our guests to enjoy!

We look forward to seeing you again aboard Sunborn London soon.

Best regards,

Apostolos Fanaris
Front Office Manager

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Reviewed 27 August 2014

Stayed overnight at the Sunborn London, it was lovely. Staff couldnt do more for you, very attentive. We did have to wait for our room but that was ok as they took our bags from us and left us free to go into the City as we wanted to see the Tower and the poppy's. Came back and our bags were in our rooms.

I would definitely pay to upgrade to waterside with a balcony, well worth the little bit extra. We were on Deck 5 and we had glorious views, a lovely balcony and were blessed with the weather on the Saturday. The room was very comfortable, bed and pillows were good quality. Complimentary toiletries were Molton Brown, hairdryer was pretty good considering it was one of those bathroom ones.

We enjoyed a pre-dinner cocktail in the bar which had stunning views of the water and the 02. Dinner in the restaurant was high quality but was let down by the bread (just normal white sliced bread with garlic butter), prices werent cheap but then you have to acknowledge where you are and I dont think it would have been any more expensive than other good quality hotel restaurant prices. Great service.

Buffet breakfast had lots of choice and plenty of it. Again service was second to none.

I'd recommend this unusual hotel and will definitely stay again

Room Tip: We stayed 5th Deck and would recommend it for views and size of balcony. Friends stayed on 3rd Deck...
  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Lorraine2608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunbornLondon, Front Office Manager at Sunborn London, responded to this reviewResponded 6 September 2014

Dear Guest,

Thank you so much for this wonderful review!

Reviews like yours gives us the courage and strength to continue providing excellent service to all our guests and transform a stay into a worth mentioning memory!

I was so happy to read that you’ve enjoyed your room, the food and the service from the team.
The restaurant team will be serving our Executive Chef’s creations from the upcoming winter menu soon.

We look forward to welcoming you back aboard Sunborn London for another memorable visit.

Best regards,

Apostolos Fanaris
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunborn London

Address: Western Gateway | Royal Victoria Dock, London E16 1XL, England
Region: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #150 of 1,072 Hotels in London
Price Range: £123 - £356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunborn London 4*
Number of rooms: 135
Official Description (provided by the hotel):
Sunborn London is located at the western end of the Royal Victoria Dock overlooking the Docklands, Canary Wharf O2 Arena, London City Airport, and the ExCel where one can enjoy the panoramic views of their private settings. Travelling on the DLR towards Beckton alighting from Custom House Excel DLR station, it is a 3-5 minute walk which is a short distance from the main entrance of the ExCel London. For a more scenic journey one can enjoy taking the Emirates Cable Car journey from the North Greenwich O2 Arena to the Royal Victoria Dock, where you can enjoy a walk along the pier t taking in what the local area has to offer whilst visiting Sunborn London. ... more   less 
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