Laura and I had an amazing 4th Wedding Anniversary weekend and felt so honoured to be upgraded to the deluxe suite. When we arrived we were checked in by (excuse the spelling) Edita, she was very calm, knowledgeable and efficient. Edita really made us feel welcome and that nothing was too much. I was really impressed by her attitude and professionalism. Edita then passed us onto a very charming and charismatic French gentleman called John who gave us a very extensive tour of the hotel.
John had an excellent knowledge of the hotel and was even able to tell us how many seats were in the cinema, 176 if I remember correctly. He also managed to tell us how many oranges were in the railing from the bowling alley level to the lower bar on the floor below 281 I think he quoted again I am trying my best to recall (an impressive an original feature). The facilities are outstanding, it is no surprise to me that all of the staff at the hotel walk around with a huge sense of pride as they really are part of something truly special. John after an extensive and rather witty and charming tour lead us seamlessly to our room without us realising and when we walked in all of our bags had already been whipped up to our room which was a very slick touch.
When we entered our room (just as the hotel had been in every single element) every item of furniture and detail in our room seemed to be perfectly in place as if by design, fantastic attention to detail.
We made our way to the bar down stairs and we were looked after by a very engaging bar tender from Jamaica (I feel terrible that I had not got his name) who drew the attention of the whole room. He was extremely entertaining, informative and interactive and great to watch. Despite being in quite formal surrounding the bar team made it fun and light hearted and made all guests feel truly welcome. It really felt like genuine hospitality as opposed to many high calibre hotels I have visited in the past that are too stiff and pretentious and often make you feel unwelcome.
I ordered a taxi to Artesian bar at the Langham hotel (voted best bar in the world, two years running) the staff uniforms made the staff look ridiculous (really bad versions of air hostesses outfits with Sainsbury’s esque style of fashion) and the staff were bored, stiff and un-engaging, having been at the Ham Yard Hotel just prior to the visit a leaving on a high it really made their service even more uninspiring in comparison.
The hotel looks fantastic with every detail given a huge amount of thought. We work the hospitality business which is a people business and I have always thought that any organisations greatest assets are their staff and I have to say your management team have really nailed it there. Your staff are an absolute credit to you and made the stay unforgettable.
Please pass on a huge thanks to the team who I will remember as having an attitude of ‘Nothing is too much’!
- Official Description (provided by the hotel):
- In the midst of Soho and moments from Mayfair, Ham Yard Hotel has an urban village feel. The hotel revolves around a tree-filled garden with a bronze sculpture centrepiece by Tony Cragg. Alongside the hotel's 91 individually designed bedrooms and suites are 24 apartments, 13 independent stores and a restaurant and bar with outdoor dining. There is a drawing room and library, Spa and Gym, theatre, private event rooms and a 1950's style bowling alley. The rooftop garden has sweeping views of the Soho skyline. Interiors are designed by Kit Kemp in her award-winning modern British style. ... more less
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