We had planned a hen day in Selfridges - starting with a late lunch/early dinner in the roof restaurant. The first problem was booking - the online system won't allow a booking for more than four. When we phoned we were told that we couldn't book for fifteen we would have to book three separate tables, and they must be at fifteen minute intervals. The person who answered the phone said - 'we don't need to take bookings we are always full anyway'.
When we arrived we were offered three tables in a row - we asked if they could be pushed together and were told this couldn't be done because it was 'not allowed'. This in a restaurant where the tables are so closely spaced that one of us was splashed with gravy by a passing waiter.
The four people on my table arrived before five. Our order was finally taken at 5.40. I wanted afternoon tea, which was only served until 5.30, but as we had waited so long this was permitted. My pot of tea arrived but nothing else. After twenty minutes I asked if I would have fresh tea when the food arrived. I was told yes but no food arrived. After another ten minutes we asked the waiter what had happened to our order. No result. I asked a different waiter who just grunted and ignored me. By this time four of our party, who had arrived after us, had been served and were finishing their meals. I finally found someone who looked like a manager and said we had waited nearly two hours and the food appeared in seconds.
The food was adequate for the price. However one of the party ordered a 'well done' burger, was told 'they all come well done' only to have it bleed over her plate so she was unable to eat it. The accoutrements to afternoon tea were very disappointing, a speckly earthenware plate and a heavy white cup that might have come from a Costa coffee shop, but the food was pleasant enough.
At the end of the meal we were not charged for five out of the fifteen orders. Financially this was a fair enough settlement but it could not make up for spoiling a special occasion. This should have been a fabulous experience in a lovely environment.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.