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“Spotless And Amazing Customer Service” 4 of 5 bubbles
Review of Holiday Inn Express London - Golders Green North

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Holiday Inn Express London - Golders Green North
Ranked #618 of 1,086 Hotels in London
Bristol, United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Spotless And Amazing Customer Service”
4 of 5 bubbles Reviewed 15 October 2013

We stayed here on the 8th as we were attending an exhibition at Alexandra Palace on the 9th.
On our arrival the gentleman that greeted us asked why we were staying in the area, he asked us how we would like to get there, advised us on buses and times. Then where we were eating, assistance and advice was again given. Nothing was too much trouble. The hotel was spotless, the breakfast was lovely, I can't believe the comments with regard to not enough choice! The options were more than adequate, it was very busy but again the staff dealt well with the turnaround, quick to replenish cutlery and the tables were cleaned properly, not a quick flick with a cloth. I work in customer service and the level given by the team at this hotel would make me very proud if I was their manager

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Trees65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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503 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
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Jerusalem
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

In spite of having read some negative reviews about this hotel on tripadvisor, I've booked 5 rooms for 5 nights due to it's convenient location, and must say that I've been positively surprised!

The receptionist was very welcoming and friendly upon our arrival, had all paperwork ready and even gave us complimentary WIFI vouchers for our entire stay at the Inn.

The hotel itself is relatively new, offers free parking for its guests as well as a complimentary (Kosher!) breakfast. The latter is nothing to write home about but was fine.

The rooms are simple yet large and very clean. The bathroom offers a separate toilet and shower. The TV screen is probably as large as the screen on an average cellphone, hence not really usable.

All by all a very pleasant hotel, friendly staff, comfy (yet simple) rooms, free (Kosher) breakfast and overall a very good value for the buck..

Room Tip: Request a room that is facing the parking lot rather than the noisy Circular
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  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bordass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent W, Manager at Holiday Inn Express London - Golders Green North, responded to this review, 11 October 2013
Dear Bordass. Thank you for the positive comments regarding your stay at the Holiday Inn Express London-Golders Green. Our staff strive to offer highest quality of service to our guests and your feedback provides assurance that we are on the right patch to create great hotel guests love. Thank you again and we look forward to welcoming you in future. Kind Regards, Laurent, Sales and Reservation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 2 October 2013

We stayed in this Hotel on the 28.9.2013, we used it for a base, as we were going to a concert at the Alexandra Palace which is near by. The Hotel was Very clean and welcoming. I read other reviews about this hotel and its breakfast, so i was expecting not brilliant, I found the problems with the breakfast was not the food but the service, not enough cutlery or coffee cups, people had to wait for them to be cleaned, the hotel was full but that's no excuse for this reason. The rest of the stay was good and i would use this place again if in the area

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Phil--Fowler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
134 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 30 September 2013

Booked a room for 3 of use and did the job needed. We chose the hotel mainly for the location and that breakfast was included. Only minor issue was that so many guests including us chose to have breakfast at the same time that it was difficult for staff to keep up with demand for cutlery etc but apart from that we had a good stay. If we were needing a stay near Wembley again we would return.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Indytv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, England
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 29 September 2013

We stopped one night at The Holiday Inn Golders Green, Myself, My wife and daughter. It was my first experience of a holiday inn, and was expecting a Travelodge type of place. Pretty much everything was better, The Staff were friendly and helpful, the place itself was spotlessly clean, The Room was lovely and spacious, with lots of little extras, Tea/Coffee, shampoo and toiletries, and a notice saying if we needed anything else such as a razor or shaving foam, to ask at reception and it would be provided free of charge.I was expecting a continental breakfast as advertised, but there was sausage and scrambled eggs and a wide variety of Breads and fruits and cereals. One Negative was the wifi did not work in the room despite claims it was free all over the building.The room was very quiet and modern with a TV. We travelled by Tube, one tip to save money, Finchley Central is closest about a mile, and buses run from outside the station past the Hotel, we did not know this and got a taxi.Also, buses run regularly to Golders green approx 2 miles. Overall, very impressed and will use A Holiday Inn express again.

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank southy42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 17 September 2013

My friend and I stayed at this hotel 14th Sept. We were in town for a concert at Wembley and this was the only hotel within a 10 mile radius that we could get at short notice for less than £100. We were not there to be pandered to, we simply required nice, clean, accommodation and this is what you get here. Rooms are standard HIE quality - fairly basic but we did not expect anything more for this price in London. Comfy beds, choice of pillows, breakfast included eggs, beans, sausages, yoghurt, cheeses & the usual cereals & toast etc. No complaints there. And top marks go to the friendly, helpful ladies on reception, for whom nothing was too much trouble :-) Closest tube is Golders Green, but it would take you half an hour to walk from there. This is not an issue as regular bus services from right outside the hotel every 15 mins take you door to door. I would recommend this hotel and would stay here again, but possibly not for a gig at Wembley as it's £15 cab ride or a looong tube ride !

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Debauchera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 15 September 2013

I was very surprised to find a 14 inch Colour TV in the room. Couldn't they afford a 24/26 inch tv which is standard for most 3 star hotels. There is also no cable and the breakfast menu wasn't impressive. Decor is nice. Rooms clean, comfortable and modern but that 14 inch tv ruined it all. Didnt make for a good tv viewing experience

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Belinda Jane O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express London - Golders Green North, responded to this review, 30 September 2013
Dear Toya O,

Thank you for writing a review about your recent stay with us. I am pleased to note that you liked our room accommodations. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It is regrettable that there were certain aspects of your visit that did not meet your standards in particular the television and breakfast selection. Please accept our sincere apologies for any inconvenience it may have caused you. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

Once again, thank you for your feedback.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express London - Golders Green North

Property: Holiday Inn Express London - Golders Green North
Address: Henly's Corner 58 Regents Park Road | North Circular Road, London N3 3JN, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #618 of 1,086 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express London - Golders Green North 3*
Number of rooms: 83
Official Description (provided by the hotel):
Prominently located at Henly's Corner - the intersection of A41 Finchley Road and A406 North Circular - and being located outside the Congestion Zone, the hotel offers superb road network links into Central London and to all major motorways (M1, M4,M11 & M25) The hotel offers its guests secure car parking facilities on site. Situated within minutes of Golders Green Tube Station, the hotel also has excellent airport and Central London connections via National Express Coaches & the Underground network. With its close proximity to the newly opened Wembley Stadium Complex and Emirates Stadium, the hotel is the ideal venue for accommodation & meetings prior or after events. For local area entertainment, there are a wide variety of restaurants, Brent Cross Shopping Centre and historic pubs & venues. Kenwood House, RAF Museum, Alexandra Palace, Highgate & Kinloss United Synagogue are but to mention a few. The hotel offers 83 fully air-conditioned, spacious bedrooms boasting comfort at budget prices. All bedrooms are en-suite with power showers and benefit from high speed internet access with WIFI connectivity, satellite TV, radio, dial direct telephone, hairdryer and tea & coffee making facilities.Our hotel is expertly designed for total accessibility to all. Our meeting room facilities feature natural daylight and have state of the art audio/visual equipment & lighting. ... more   less 
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Also Known As:
Holiday Inn Express London - Golders Green North Hotel London
Holiday Inn London
London Holiday Inn

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