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Holiday Inn Express London - Golders Green North
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Reviews (571)
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All reviewsnorth circular roadkosher breakfastalexandra palacefinchley centralgolders green tube stationbusy junctionfree car parkingbrent crossnorthern linebus stop rightdecent breakfastfree breakfasthot breakfastdouble bedroad noisepleasant stayshower room
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299 - 304 of 571 reviews
Reviewed 7 January 2014

I'm not ordinarily a fan of HI but booked this because it was a great price and literally five minutes from where I needed to be; what a great surprise when I got there..no charge for parking, complimentary internet and a decent breakfast with some hot as well as the continental; good room and really friendly staff too. I've marked the location as excellent only because of the proximity to where I was going so do your own research for that one.

  • Stayed: January 2014, travelled on business
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Thank Dean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

This hotel is located on the north ring road into London, although it is classed as Golders Green in the name it is nearer Finchley. The staff are friendly and helpful. The breakfast is very good - it is self service with cooked option and everything from pastries to cereal yoghurt and toast. BE AWARE that this hotel is 1km from the nearest tube station but there is a regular 24hr bus service outside the hotel to Finchley Central Tube. If you are lone female I felt it to be a safe place to walk around. The rooms were well furbished and the shower lovely and powerful.

Room Tip: Ask for room away from road (but even the roadside is not noisy)
  • Stayed: December 2013, travelled solo
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1  Thank haylesbeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

Have stayed here on numerous occasions throughout 2013 and have consistently found this to be an excellent base for North London. What makes this hotel stand apart from other budget hotels is the well-trained customer service focussed staff.

The rooms are well-sized for London and always very clean. Despite the location right next to the North Circular you can rarely hear any noise from the road. The hotel also offers free parking; on the rare occasion I arrive late and the hotel parking is full, I have been able to find on street parking adjacent to the hotel.

The hotel serves a limited menu in the evening, however this is always good quality and a safe choice when staying. Breakfast is served in the main dining room too, and offers a separate
Kosher offering too.

The staff are always welcoming and helpful; it is clear they are well trained which make a stay at HIX Golders Green a good choice.

Room Tip: Rooms overlooking the car park avoid the main road.
  • Stayed: December 2013, travelled on business
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2  Thank johnny_c-l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

We stayed at the hotel for 1 night on 01/01/14 as we traveled to London to see the PDC darts world championship final. It started well but ended up feeling annoyed and ripped off! It cost us £109.50 for 2 adults.

Checking in staff were friendly and helped us book a taxi and gave us great advice about catching the bus to the O2 Centre rather than paying for a taxi. The from was clean. That's the good stuff!

When we booked were we're looking for a hotel close to the location of Alexandra Palace so we wouldn't have to travel far and a hotel that offered a restaurant so we could eat before going out. We didn't want anything fancy just simple bar food like you would normally expect. When we got to he hotel there was a notice on reception saying no food would be served until 5th January as it was Christmas! What a stupid excuse, a chef that can't work because of Christmas, a very busy period! It does not state this on the website when booking! If so we wouldn't have booked! When it came to breakfast, well I'm not sure what to say. There were no staff around so we were unsure if we waited to be shown a table or helped ourselves. After waiting around for 15 minutes we decided to help ourselves to a table. We have to clear the previous peoples plates ourselves and wipe he table. There were no mugs for tea or coffee and no glasses for the juices! They only had bread rolls, a few pieces of fruit, beans, scrambled eggs, and sausages. We managed to see someone come out of the kitchen who worked there and asked how long the wait was for the bacon, and we were told they would have it tomorrow and advised to come back then! It's a hotel and we had stayed our night and had 24 hours to wait for bacon! We were a few minutes walk from a massive tesco! Unbelievable excuses! We managed to find a plastic cup and had to share it for some orange juice and just left!

My advise, go somewhere else! This place is crazy! Or take your own bacon just in case you have to wait 24 hours too!

Stayed: January 2014, travelled as a couple
1  Thank Cellan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent W, Manager at Holiday Inn Express London - Golders Green North, responded to this reviewResponded 7 January 2014

Dear Cellan S,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express arround. It sound like we fell bellow your expectations. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

The worst hotel ever! Arrived pressed the help button on the barrier got told CANT YOU HANG ON IM BUSY.We went she told she was short staffed and proceeded to have a row with us.Got our room card which did not work the cleaner had to let us in to find two twin beds we payed for a double bed rang reception who sent a porter to us and zipped the beds together,was then told we have no double duvets so had to have 2 single one. Went down to reception asked them to book us a taxi for 17.30 we sat a waited a taxi driver came in a said taxi for room 410 and the reception said it was booked for room 210,poor driver sat their waited for half an hour then came in again and said taxi for room 410 which was us,reception said they did not book it at 17.30 funny that as my husband stood and watched him phone our taxi.

The breakfast area was dirty had to clear our own table went up to get breakfast (FULL ENGLISH) was told that bacon will be served tomorrow so had scrambled egg and 2 toast.

The whole experience was terrible i would never stay in a holiday inn again, so please people book somewhere where you get spoken to and treated like a person.

Room Tip: Make sure you get what you pay for.
  • Stayed: January 2014, travelled as a couple
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Thank stacey8026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laurent W, Manager at Holiday Inn Express London - Golders Green North, responded to this reviewResponded 7 January 2014

We are greatly concerned about what situations took place that left you feeling disapointed with our hotel. We are hospitality professionals who pride ourselves on delivering world class service and are happy doing so. For that reason this will certainly be looked into. Most importantly, we would like to apologize for the issues you experienced at our hotel and assusre you the public social media forum you filled out will be reviewed and most certainly replied to. We take very seriously the confidence our guests place in us and we work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

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