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Park Plaza County Hall London
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Reviews (8,010)
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4,381
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Reviewed 17 February 2013

We were visiting London on a 4 day break for our honeymoon. Upon arriving we were asked if it was our 1st visit to the hotel and if there was any special occasion, a manager then came out to congratulate us and inform us our room had been upgraded to include a view of the london eye. When we arrived in our room we found a card congratulating us and a bottle of wine which was a lovely touch. Everything about the room was top class, the standard, the facilities and of course the view! Unfortunately on the 2nd day my wife was taken ill and we had to cut our visit short. Again, upon informing the hotel of the situation we found them to be very understanding and accommodating, giving us a full refund on our remaining 3 days, along with allowing us to maintain use of the room until we were ready to leave. Whilst we were waiting to be collected we visited the restaurant, finding the food to be of a good standard at a reasonable price.From the start of our stay to the end we found everyone at the hotel extremely helpful and friendly and we will not hesitate to return in the future, hopefully for an extended stay!

  • Stayed: February 2013, travelled as a couple
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Thank Robdale_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 20 February 2013

Dear Robdale_13,

Thank you for your review. It was a pleasure meeting you and your wife upon check in. I was most saddened the next day to find out that your wife fell ill and you had to shorten your honeymoon. I hope she is feeling better now, however please do send her our best or let us know if there is anything we can do for you both.

I hope that when she will be totally recovered you will be able to return and enjoy a well deserved holiday and honeymoon.

All the best!

Dana David
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2013

I took my mother to London to celebrate her 70th birthday and booked this hotel through Travel Republic for £109 B&B. Upon check in my mother was congratulated on her achievement and was informed that we had been given a complimentary upgrade to a Junior suite. On entering room we were not disappointed!! Large double bedroom, with lounge attached with small modern kitchenette - tv's and floor to ceiling windows overlooking the Eye and view to big ben in both rooms. Largest and most modern hotel bathroom I have seen; slate floor tiles reducing risk of slips- excellent idea and large double shower with separate bath. All areas of hotel were kept in tip top condition and thoroughly cleaned. The hotel's location was ideal-very central and close to tube station. Would highly recommend

Room Tip: Request a high 'Eye' facing room. Some rooms face into the internal atrium so no natural light; wouldn't be happy to have been allocated one of those!!
  • Stayed: February 2013, travelled with family
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Thank TillyRhys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 20 February 2013

Dear TillyRhys,

Thank you for your review. We hope your mum had a memorable 70th birthday with us and are looking forward to welcoming you back next year on her 71st birthday! Or maybe on your birthday as well?!

Kindest Regards,

Dana David
Guest Relations Manager

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Reviewed 17 February 2013

Stayed there from Tuesday till Saturday. Was greated by friendly staff and concergiere and clean and tidy rooms. After the first day I made a complain about too high of a room temperature om my room, they lowered it wich helped a bit, but since i wanted it a bit moore cool i asked if they could lower it even more, no problem they said, but they could instead offer me another room, I then got upgraded to a bigger one since we were a group of three couples, so we could have a more spacious room for a get together. From arrival untill departure it was an excellent stay, nice location and very helpfull staff. Would stay there the next time we're in London.

  • Stayed: February 2013, travelled as a couple
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Thank s87k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 20 February 2013

Dear S87k,

Thank you for our review. On the 18th of February I read your review out loud in our Morning Meeting and all I could see was a smile on my colleagues face. Your comments motivate us to continue doing our best for every guest and reminds us all why we love working in hotels.

We are looking forward to your next stay with us.

Kindest Regards,

Dana David
Guest Relations Manager

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Reviewed 17 February 2013 via mobile

Had a good stay here. The rooms are big and well soundproofed which is unusual in many hotels I find. The door was right next to the bed which was strange but as it was soundproof didn't cause an issue. Room really relaxing.
We had a lounge pass and used it. Was nice to get away from the crowds and the staff where friendly.
They have a Spa which you can use as part of the stay, though the sauna didn't seem to work.
Be warned at breakfast time the restaurant gets very busy and there is quite a wait. We went back to the lounge for this and had the same quality breakfast here. Great eggs!

Staff where all extremely friendly and the property is spotlessly clean. Only down side was the reception desk gets very busy very quickly and this slows down the service, though you can check out by phone!

Look forward to visiting again.

  • Stayed: February 2013
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Thank DCMDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 20 February 2013

Dear DCMDan,

Thank you for taking the time to share your experience at Park Plaza County Hall with other travellers. Our team was delighted to hear of your praises! I am glad you had an enjoyable stay with us; however please accept my apologies for any inconveniences caused by the sauna. We do turn it off for cleaning, although a sign should always be in place to keep our guests informed. Please rest assured that I have addressed this with the relevant department.

We hope to see you again soon!

Kind Regards,

Dana David
Guest Relations Manager

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Reviewed 16 February 2013

This was our second time staying in the Park Plaza County Hall. We got the same great welcome this time as we did 3 years ago. The location is ace and the staff are warm, friendly and genuine in their efforts to make your stay as memorable as possible.

They can cater for every type of traveller. In our case, we were visiting as a family. On arrival, the children were given a special pack as well as loads of other little extras throughout our stay. Food was also very good but a little expensive.

It is good value for money considering its location. We can not recommend it highly enough and we will stay here again next time we are in London.

Room Tip: Upgrade. It is worth it.
  • Stayed: February 2013, travelled with family
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1  Thank Dublin_Irish_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 20 February 2013

Dear Dublin_Irish_10,

Thank you for your review and for returning to our hotel. I am glad to hear that once you and your family had a very enjoyable stay with us and can't wait to welcome you back.

Kindest Regards,

Dana David
Guest Relations Manager

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