Room was clean and tidy but the bathroom had faults which although did not detract from our stay should have been spotted by staff. I basically was doing their job by suggesting that the showerhead be cleaned or replaced so it acted like a rainfall rather than spurting out at all angles. The soap tray in the shower needed refixing as it was hanging loose and the rod was missing from the pop-up plug. I wouldn't have bothered to mention these items but a housekeeping manager was in the room when we returned and asked if everything was Ok. She was most attentive and got on to maintenance who called me and I advised them what was required but I requested they do it after we had checked out the next day.
Breakfast was taken mid session and quite disappointing. I know it is difficult for restaurants but I have had much better meals in far cheaper establishments. Be wary of the plate heater which could burn as it had clearly been turned on early and left on high. Oven gloves needed to handle plates.
Chef was great, selected warm plates. Eggs fried to perfection. Black pudding was dry and tasteless.
Italian dinner - tiramisu recipe had vital ingredient missing - Marsala. If it was there it couldn't be tasted. We sent it back.
Don't get me wrong, it's a nice place to stay and the views great (we were happy overlooking Waterloo with the Shard and Canary Wharf in the distance), but one would expect a little more attention to detail for the price.
Other contributors have complained about allocation of internal rooms which the Management have been too polite to point out that the information is there online. "Some of them with atrium view".
Also, whilst it does say "superior room", that really is a misnomer as it is the lowest class of room available. I wonder if PP can say what it is superior to.
Floor to ceiling windows are great.
Recommend the express online checkout but make sure you do it as the very last thing you do.
Let me be a mystery shopper PP!
- Official Description (provided by the hotel):
- Park Plaza County Hall London is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye, Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, restaurant & bar, an Executive Lounge and a fitness centre. Choose Park Plaza County Hall London and see what makes us one of the top Waterloo hotels. ... more less
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- Also Known As:
- Park Plaza County Hall London Hotel London
- Park Plaza London
- London Park Plaza