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Park Plaza County Hall London
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Reviews (7,962)
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4,363
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4,321 - 4,326 of 7,962 reviews
Reviewed 26 December 2013

We deliberated between this one and the Park Plaza across the road. For the minimal extra £20 (at the time) this one was well worth it. Excellent and helpful receptionists. Left our bags as we were very early for check in and we received a text within 45 minutes that the room was ready - still in advance of the advised check in time. The room had been upgraded, unbeknownst to us and it was great. Well equipped, quiet, comfortable, couldn't fault it. With a check out time of 12.00 - evertything was perfect. Would definitely stay again.

  • Stayed: December 2013, travelled as a couple
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Thank steakydi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 28 December 2013

steakydi,

Glad to read that you were able to stay with us!!!

I do hope you had a good Christmas in Essex - I live there too and had a nice time!

I wish you and your family a Happy New Year from all the team at Park Plaza County Hall!

Kind regards,

Emily Abbam

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

We stayed for one night over a weekend in December. We booked through the theatre breaks website & also went to see Billy Elliot. Lovely hotel, felt like a luxurious treat. Staff were attentive and friendly, couldn't do enough to help. Room was clean and modern, bed comfy and bathroom perfect. Breakfast was busy (we did go at peak time) but we were seated quickly and the continental selection was fantastic. Quick check in and checkout and we could leave our bags whilst walking around London for the day. Great location too, thanks!

Stayed: December 2013, travelled as a couple
Thank Th1mble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 28 December 2013

Th1 mble,

Thank you for your review!!

I am pleased that you had such a lovely stay.

I still need to watch Billy Elliott - I trust it was good!

Happy New Year!

Kind regards,

Emily Abbam

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

we have visited this hotel once before and love it. On the first occasion we were upgraded to a suite. Unfortunately not this time but the superior room was excellent and on the twelfth floor with views of the London Eye and houses of parliament.
The rooms come with an iron and board, safe, microwave and tea and coffee facilities.
Breakfast was good with a good selection of food available.
You are a five minute walk away from Westminster bridge, Waterloo tube station, outside of which is a pick up point for the hop on hop off tour bus and plenty of shops for snacks and tourist bits and pieces.
The other thing that made this our favourite place to stay are the staff who are always friendly and helpful, highlighted by the help I received when my wife got a boot zip stuck, requiring a pair of pliers to release it!

Room Tip: rooms overlooking the sights, if you are allergic to feather pillows you will need to let them know
  • Stayed: December 2013, travelled as a couple
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Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 28 December 2013

Ian H,

Thank you for your review.

Always nice to read when the team are friendly and helpful (especially when a boot zip gets stuck!).

I do hope you had a great Christmas and we all wish you a Prosperous New Year!

Kind regards,

Emily Abbam

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2013

Stayed here in 2 single (normal standard) rooms for 7 nights pre christmas. Excellent stay! Its difficult in big cities like London to choose a good hotel/room with the hundreds of hotels, especially when you are on a budget. This was not cheap but overall an excellent choice thnx to TA. We walked from Waterloo station on arriving, but I think Westminster underground station is better. Then its just over the bridge (passing beautiful buildings and the London Eye) and then you are there. (Wished someone on TA explained this, would have helped us a lot as we struggled with heavy luggage in the rain from Waterloo!). Beautiful rooms and we were on the 9th and 11th floors and had a view of The Eye. Hotel is in excellent location for nearly everything. Staff could not be more helpful and friendly, and concierge the best. Continental breakfast was included in our rate, with Scot's porridge, fruit, cereal and cheeses etc. Very busy hotel, the breakfast guide in elevator with best timings for breakfast was very helpful and accurate. The taps over the bath was a bit tricky and caused a lot of laughs until we got the hang of it. Would recommend hotel to anyone.

  • Stayed: December 2013, travelled with friends
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1  Thank sonkoppie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 28 December 2013

sonkoppie,

I do hope you had a great Christmas!

Lovely to read about your stay and that you thoroughly enjoyed yourselves.

We are in a great location, especially to take advantage of the many sights and sounds in London during Christmas.

We look forward to welcoming you back again soon!

Kind regards,

Emily Abbam

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2013

If sophistication, hospitality, kindness, amazing ambience and warm welcome had a name I would call it “Park Plaza County Hall”!

I’ve been travelling for quite sometime, but from all the places I've’ve been to I never saw staff that smiles 24/7. Accommodate any request and follow up afterwards to make sure that you’re satisfied. Greet you on entry and exit every time. Approach to ask you if you need anything, if you appear to be wandering around. At the restaurant, the pleasure of good food is topped up with the waiters warm smile and question “is everything ok?”

Even on a very busy weekend, when there were long queues at the breakfast area, fresh juice cups and pastries were served to us while we waiting for an empty table … bless!

As for the rooms, Spacious with a capital ‘S’, you enter to the bed/sleeping area, then you pass by a small, but well equipped kitchenette facing a wide bath/shower room. Ahead there’s the sitting area with a long desk, wide comfort sofa and flat screen plus great view!!! Btw there is another flat screen by the bed!

As for location… it looks over London eye, within walking distance of London's biggest attractions; Big Ben and the Houses of Parliament.

Waterloo Station is conveniently located close by.

This hotel won with flying colours! I’m looking into enrolling in a membership or something, as from now on, it will be the one and only place I’ll stay in whenever I’m in central London.

My stay was spectacular … I sincerely thank all staff at Park Plaza County Hall… you are AMAZING.

Room Tip: all the room are great ... how ever it would be great to look over the london eye :)
  • Stayed: November 2013, travelled on business
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Thank SarahEE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 28 December 2013

SarahEE,

WHAT AN AMAZING REVIEW!!!

I am sooooo sooo happy that you enjoyed your stay sooooo much!

If you are looking to enrol with our loyalty scheme, I would point you in the direction of Club Carlson.

You can go on their website and enrol. They will then send you a membership card with your name on! From then you can start to earn points and get discounts at any Park Plaza in the world!

We look forward to having you stay with us again in the new year!

Thank you again for your review!

Kind regards,

Emily Abbam

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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