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“Fantastic view and perfect location” 4 of 5 bubbles
Review of Park Plaza County Hall London

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Park Plaza County Hall London
Ranked #211 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Zurich, Switzerland
1 review
“Fantastic view and perfect location”
4 of 5 bubbles Reviewed 21 January 2014

We just came back from our holiday in London. The hotel answered to our expectations, we had room on the penthouse floor, so the view was absolutely breathtaking. The food in the Restaurant is good, also the bar is enjoyable. People from Stuff are very friendly and helpful. The Continental breakfast is not really fantastic and the cappuccino is not included to the price. Well we had and some issues, such as the heating in our room, which could not be fixed during our 4 days stay, so we were provided with extra heater. But lets be honest, when you pay such a price you expect proper heating system in your room, so this must be definitely a point of improvement in the hotel. Also the air conditioning system is quite nosy, so if you would to enjoy a proper sleep you have to switch off.
For sure will consider coming back to the hotel, the location and the view of London Eye & Big Ben from it are unbeatable :).
.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 23 January 2014
Mina M,

I am very happy to read that overall the team and the hotel was able to meet your expectations.

However, I would like to apologise for the discomfort caused by our air conditioning system and that we were not able to resolve this during your stay. This does disapoint me to read this, but rest assured that we will be addressing this with the relevant departments.

If you do decide to stay with us again, please feel free to send an email to ppchgrm@pphe.com and we would really like to ensure a better stay is had next time.

Kind regards,

Emily Abbam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,066)
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English first
Winchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 January 2014

We booked this hotel because we had originally wanted County Hall but it was too expensive, and this was much better value but still extremely close to Waterloo station. We only booked the day before, but when we arrived by paying an additional £20 we were moved to a tenth floor room with lounge area, with views of the Eye and Big Ben. It was comfortable, well equipped, clean and ideal for us (we were going to the theatre that evening, and to Greenwich the following day).
Unfortunately as I was about to relax in a hot bath, I was trying to add cold water and only hot came out of the tap. The same with the basin, so I called the plumber. He spent quarter of an hour in the shower cubicle, and changed some vital part, enabling cold water to come out of the cold tap, but by that time my relaxing bath had become rather more hurried. However, the following morning the management kindly credited the cost of two large full breakfasts as compensation.
We were able to leave our suitcase there while we visited Greenwich, and collected it before returning on the train. We shall certainly use the hotel again.

Room Tip: Aim for tenth floor or upwards, and preferably looking towards the Eye.
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 23 January 2014
Jan A,

Thank you for your recent feedback regarding your stay with us.

I am very sorry to read of the incident regarding the water from the taps in the bathroom. I am pleased that we could rectify the issue and provide you with full English breakfast as compensation.

I am very happy to read that you will stay with us again. Please do not hesitate to contact me directly when you are next looking to stay with us.

Kind regards,

Emily Abbam

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwickshire
Level Contributor
194 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 21 January 2014

2 minutes walk from Waterloo Station / 5 minutes walk from The London Eye. 10 minutes by cab to The Strand / Covent Garden. Also, there is a public car park literally next door.
Rooms are modern and large with good amenities and bathrooms. They are very well sound-proofed: I've never had an issue with noise from the road / railway or from other guests within the hotel. Front desk staff / door staff are very friendly and helpful. I've not tried the restaurant or bar, but have order room service. The food was excellent, delivered quickly and cost what I'd expect for a London hotel.
Park Plaza County Hall is currently my 1st choice when staying in London for business or leisure.

Room Tip: I've been upgraded to Studio Rooms a couple of times which offer a large sitting / working area...
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  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank TerryMWarwickshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 23 January 2014
TerryMWarwickshire,

I am very pleased to read that Park Plaza County Hall is your first hotel of choice when staying in London for both business and pleasure.

Thank you for your great feedback and please do not hesitate to contact anyone of the team if there is ever anything more we can do to make your stay even better!

Kind regards,

Emily Abbam

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 20 January 2014 via mobile

Stayed at this hotel since it was built. Arrived back in Jan 14 and to our surprise was offered upgade to penthouse suite which he took. Thanks to Front of Desk manager.
From the balcony had great views of Parliament . Room was perfectly furnished and good decor. Beds comfy. Room service was reasonable at £3. So as we had a proper table we treated ourselves.
Great hotel great location great staff

Stayed January 2014
Helpful?
Thank Rob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 21 January 2014
Rob G

I was delighted to read your positive feedback following your stay at Park Plaza County Hall. I was so happy to read you really did enjoy the great service and facilities we are all so proud of. Please do come back and see us again!

Kind regards,

Blessing Tavaya

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

Just stayed at this fabulous hotel. They offered us an upgrade to the top floor at minimal price and yes so pleased we took it. The view was incredible and had a balcony too.We loved the bathroom and modern finish. The restaurant was also good and we enjoyed a very good breakfast, but make sure you go early on a Sunday (before 9am) as it gets very busy.A lovey spot to visit all the main attractions, close to Waterloo train station and tube too. They were so helpful and we loved the little extras like the doorman was so quick at hailing down a taxi for us.Will return next year.

Room Tip: floor 14 ask for view of London eye and balcony
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lizp577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 21 January 2014
lizp577

Thank you for taking the time to review Park Plaza County Hall. Providing our guests with the best possible hospitality and service has always been our mission and I am thrilled to see we have exceeded your expectations.

On behalf of the team we thank your for the business and hope we will be top of your list on your next visit to London.

Kind regards,

Blessing Tavaya

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 20 January 2014

I recently stayed here for one night with 4 friends, we had 2 rooms and both were absolutely lovely. We only stayed for 1 night as we were here to go see The Lion King at the Lyceum theatre.

The staff were great and very friendly.
Had to queue to get a table for breakfast but whilst were were queuing we were offered a complimentary pastry and shot of orange juice.

Hope I get the opportunity to stay here again!

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Casey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 21 January 2014
Casey L

Thank you so much for the kind review. I am delighted to see you had a fantastic stay. Thank you too for acknowledging the gesture from a member of our team while you waited for breakfast. It is this kind of service that sets us apart from the multitude of other competitors in London.

We too hope to see you for longer next time.

Kind regards,

Blessing Tavaya

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

Two mum's and two daughters - weekend theatre break in London. We were upgraded to two interconnecting studio rooms. This hotel is ultra modern and spotlessly clean, the staff are extremely pleasant and the rooms have great facilities. Just a bit of advice if you upgrade to a studio room, the sofa bed is very uncomfortable with a thin hard mattress, but other than that we had no complaints and would definitely stay there again but next time in a twin-bedded room. The only slight niggle was at breakfast time, we had to queue for about 10 minutes to get into the restaurant and when we were seated we were really squashed in. However, we would definitely stay there again, it's in a great location for getting around and is good value.

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank D0E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 21 January 2014
D0E

Thank you very much for taking the time to share your positive experience. I am so happy to see the choice of Park Plaza County Hall for your stay during your weekend theatre break proved top be wise one!

I am sorry however to read you found the sofa bed uncomfortable. We do provide our guests with top up mattresses when requested, and I only wish this had been brought to our attention during your stay.

As with any city centre hotel, we do experience busy periods at certain times on weekend mornings and this will impact on breakfast. We try to minimise the delay during these times as much as possible and do advise our guests of the quieter periods for a more leisurely breakfast when they check in and by way of signage, but I understand that this may not be suitable for your schedule. I can only apologise again for the inconvenience this caused, but I am happy to see the delay was minimal.

On behalf of the team here at the hotel, I thank you and we all look forward to your return visit.

Kind regards

Blessing Tavaya

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza County Hall London

Property: Park Plaza County Hall London
Address: 1 Addington Street, London SE1 7RY, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Green Hotel in London
#48 Spa Hotel in London
#82 Business Hotel in London
#89 Romantic Hotel in London
#114 Family Hotel in London
#160 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Plaza County Hall London 4*
Number of rooms: 399
Official Description (provided by the hotel):
Park Plaza County Hall London is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye, Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, restaurant & bar, an Executive Lounge and a fitness centre. Choose Park Plaza County Hall London and see what makes us one of the top Waterloo hotels. ... more   less 
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Also Known As:
Park Plaza County Hall London Hotel London
Park Plaza London
London Park Plaza

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