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“Excellent Hotel, Great Location”

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Park Plaza County Hall London
Ranked #233 of 1,068 Hotels in London
Certificate of Excellence
GreenLeadersGold level
N. Ireland
Level 5 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent Hotel, Great Location”
Reviewed 11 February 2014

I stayed here with colleagues one night for a business trip. The hotel was easy to reach from Waterloo Station. Check in was very straightforward and quick by very professional reception staff. My room was a good size, nicely laid out with plenty of storage space. The room had a microwave, dishes, ice bucket and a fridge that you could use to store drinks etc in as well as a mini bar. The bathroom was not huge but clean and very well presented.
We had drinks at the bar and the service once again was excellent. Breakfast was included in the price and we arrived at the busiest time, but we were seated quickly.
I would especially like to thank Kim in the restaurant for her friendly and helpful manner, she is a lovely lady and Luci the doorman who couldn't have been more helpful and informative.
I would highly recommend this hotel and will be using staying here for any future trips to London

Room Tip: My colleague was given a room with a view of the London Eye which was fabulous, worth asking for.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank casbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 18 February 2014
casbird,

What a lovely review.

I am very pleased to read of your stay with us and that my colleague Kim was able to help during your time at breakfast.

I am happy to read that you would not hesitate to recommend us and we hope to welcome you back again soon.

Kind regards,

Emily Abbam

Guest Relations Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 February 2014 via mobile

Just returned from a wonderful visit to London. Stayed at this hotel for 3 nights and had a good experience overall. Checkin was quick (though we noticed the front desk people were not friendly or welcoming). Room was small with no view but adequate since we spent minimal time there. What made this hotel great were the free breakfast and excellent location! There were a lot of options at breakfast with different meats, fresh fruit, and pastries. Amazing location within a block of Big Ben and the London Eye! Nearby Waterloo and Westminster tube stops made traveling easy too.

Stayed February 2014, travelled with friends
Helpful?
Thank boosooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 12 February 2014
Susanvu

Thank you so much for taking the time to share your expriences. I am delighted you enjoyed our location and the choice of food on our buffet breakfast. I invite you to try our Executive rooms when you visit next, and you can enjoy spectacular views over the city or of both Big Ben and London eye.

However please accept my apologies for what must have looked like a lack of friendliness and welcome from our front desk staff. I can assure you this is highly unusual, but acknowledge your comments and will use them to fine tune our operations going forward.

Thank you again and we eagerly look forward to your next visit.

Kind regards,

Blessing Tavaya

Guest Relations Manager
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devon
Level 6 Contributor
247 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed 10 February 2014

Stayed here for one night on business. The hotel was very clean the staff were very polite. Ate in the restaurant lovely food. this suited me but please note the steak only had 4 chips and 15 green beans with it! the room was spacious with a micro wave, china for meals. Breakfast had a great variety.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrcooljanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 12 February 2014
mrcooljanny

Thank you so much for your positive feedback following your recent stay at Park Plaza County Hall. We certainly hope to have you for longer next time!

Kind regards,

Blessing Tavaya

Guest Relations Manager
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Yorkshire
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 February 2014

Stayed here for a weekend in London as a tourist.
Rooms very clean and provide everything you need.
We were advised by reception of the quietist times for breakfast which was before 830 or after 1030 so we opted for room service. Breakfast arrived in time and was fresh and hot.
Reception/concierge/doorman all very friendly and helpful.
Location is fantastic, close to Waterloo mainline station or Westminster tube. Good for walking along the river, aquarium, London dungeon, London eye and Big Ben.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sulllivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 12 February 2014
sulllivan

Thank you for taking the time to share your excellent feedback regarding our outstanding standards of service. Our main aim is to exceed our guests' expectations and I am glad to hear that we have achieved our goal.

Our team is a valuable asset to the business and I am delighted you have recognised their excellent service all round.

We look forward to welcoming you back.

Kind regards,

Blessing Tavaya

Guest Relations Manager
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Oxford
Level 4 Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 February 2014

This hotel is in a really good location near the heart of London. What made it for me was the very helpful, friendly, smiley staff. Without exception we were treated with politeness and efficiently. I've stayed in so called 5 star hotels where I have not received this kind of service; it was a pleasure to stay there.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 12 February 2014
AlexOxford

Thank you for your positive review following your recent stay with us at Park Plaza County Hall. I am very pleased to read that you enjoyed our 5 star service and ideal location on the South Bank with spectacular views across London. I do hope that you will come and stay with us again in the near future.

Kind regards,

Blessing Tavaya

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Larvik
1 review
Reviewed 9 February 2014 via mobile

Very good hotell, very good breakfast,very good service and all who workshop hete is very Nice :-) good A lot of tings to do near by as big ben. Just A little trio to Oxford strevet by taxi lot of shopping :-) aboout 10 pounds for taxi. Is also near wax museum madame tousau :-)

Stayed February 2014
Helpful?
Thank Moholt3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 12 February 2014
Moholt3

Thank you very much for your positive impressions of the hotel. We try to really meet all the wishes of our guests. Best wishes from the entire team at Park Plaza County Hall and we invite you to visit us again very soon!

Kind regards,

Blessing Tavaya

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 February 2014 via mobile

Window of the room we stayed in was coming to the inside of the building, extremly dark and dull room, no view at all and no sunlight, did not expect that.
Air conditioner broken, it was so hot we could not sleep.
Paid £130 for one night in such dull room, very disappointed.
The good things about this hotel: very clean, good food & nice staff serving breakfast.

Stayed February 2014, travelled as a couple
Helpful?
Thank Camille S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 12 February 2014
Camille S

Thank you for taking the time to post your review of Park Plaza County Hall

I am very happy to read that you enjoyed the service delivered by our team, together with the cleanliness of the hotel and the good food in our food & beverage outlets.

I have noted your comments about the view from your room and I am disappointed the room did not meet your expectations. All our superior double/twin rooms are facing inside the atrium, with studios and higher category rooms having external views. I am sure that, had occupancy allowed we would have found something suitable to your expectations.

I am sorry too to read of your comments regarding air conditioning and I can appreciate that this caused you a major inconvenience. Our rooms have the temperature set naturally to ambient, and this can be adjusted +/-5C to the desired temperature. If this is still insufficient then a quick call to our reception team will result in us remotely adjusting the temperature further to suit your needs. On the rare occasion that there is an actual problem with the A/C, then we will immediately change your room if this cannot be rectified straight away. I am therefore surprised and disappointed this issue has gone unresolved for you, but deeply apologise for the discomfort this caused you.

I do sincerely hope that we will see you again, and as our many reviewers here testify, have the opportunity to show you how great Park Plaza County Hall is.

Kind regards,

Blessing Tavaya

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza County Hall London

Property: Park Plaza County Hall London
Address: 1 Addington Street, London SE1 7RY, England
Phone Number:
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Green Hotel in London
#53 Spa Hotel in London
#82 Business Hotel in London
#89 Romantic Hotel in London
#114 Family Hotel in London
#175 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Park Plaza County Hall London 4*
Number of rooms: 399
Official Description (provided by the hotel):
Park Plaza County Hall London is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye, Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, restaurant & bar, an Executive Lounge and a fitness centre. Choose Park Plaza County Hall London and see what makes us one of the top Waterloo hotels. ... more   less 
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Also Known As:
Park Plaza County Hall London Hotel London
Park Plaza London
London Park Plaza

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