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“Hard to find fault”

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Park Plaza County Hall London
Ranked #240 of 1,076 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Reviewed 13 March 2014

I stay in a lot of hotels in London. First time I have stayed here. I can't fault it to be honest. Check-in was friendly and quick. Room (and actually the whole hotel) was clean and well equipped. And no noise from outside (which is often a problem in London!). I ate in the bar, the waitress was very friendly and attentive and the food was good bar food. Check out was efficient. Couldn't ask for more and this is definitely on my list of places I will stay again.

  • Stayed: March 2014, travelled on business
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1  Thank Geoff A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 14 March 2014

Geoff A

Thank you very much for choosing Park Plaza County Hall and for a very positive review about the business! We realise there is a great deal of choice for places to stay when one visits London, so we are honoured to see you thoroughly enjoyed your experienced.

We invite you at every opportunity to come and visit!

Kind regards,

Blessing Tavaya

Guest Relations Manager

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4,060 - 4,066 of 7,794 reviews

Reviewed 13 March 2014

Well situated. Staff very welcoming and rooms ideal and modern. Both the Italian style restaurant and the bar food were very good. Would stay again for business or pleasure. Only one very small criticism - the breakfast staff were so efficient that when I left my table to get some cooked food from the buffet, I returned to find my coffee and plates removed and the table set for another guest!

  • Stayed: March 2014, travelled on business
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Thank Laurie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 14 March 2014

LCS1955

Many thanks for taking the time to post your feedback following your recent stay with us Park Plaza County Hall. We are thrilled you found that all aspects of your stay met your expectations.

My apologies for the slight hiccup in service during breakfast. I trust this did not spoil your overall experience in the restaurant!

Thank you again and we look forward to your return visit.

Kind regards,

Blessing Tavaya

Guest Relations Manager

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Reviewed 12 March 2014 via mobile

Great service. Great breakfast. Great bar. Great staff. Great upgrade to juniorsvit. Great room. Great location Not a great view from room, but who cares. Go out! Expensive if you pay for a privet stay. But I would actually do that for this hotel.

Stayed: March 2014, travelled on business
Thank PatrikSth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 14 March 2014

PatrickSth

Thank you for the positive feedback following your stay at Park Plaza County Hall. I am delighted to read that you really did enjoy the great service and facilities we are all so proud of. Please do come back and see us again!

Kind regards,

Blessing Tavaya

Guest Relations Manager

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Reviewed 12 March 2014

Last year my familiy and I had a very memorable stay at Park Plaza County Hall. So when we visited London as a birthday gift to our daugther and end of february this year it was no doubt about choosing this hotel yet again. Actually it was a ultimate from rest of the family. So we were very excited if they could live up to the same high standard as last time. And the conclusion is a absolutely YES. The room we got was just fantastic, Our room on the 13th floor had a absolutely stunning view to Big Ben and London Eye. And as last time we were met by a personal greeting from guest relation manager Emily in our room. We are all very impressed by the service they put up at this hotel -all from reception to breakfast personell and house keeping. .Yes, there could be queues for the breakfast buffet at peak times in the weekend, but we never had to wait more than about ten minutes for a table. This was actually no problem for us. And one of these days we also were served a small glass of smoothie while waiting for a table.. Although the personnel working under pressure they always had a smile,

We have definitely found our hotel in London and can not wait to come back. Keep up the good work!

  • Stayed: February 2014, travelled with family
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1  Thank Geir66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 14 March 2014

Geir66

Thank you for your kind words following your most recent stay with us at Park Plaza County Hall. We are all sooo very pleased to read that you enjoyed our service, facilities and most importantly the smaller details that set us apart from other hotels. I am delighted to see you appreciated the impeccable service you received from my colleague Emily. She is honoured to have personally attended to you. I do hope that you will come and stay with us again soon.

Kind Regards,

Blessing Tavaya

Guest Relations Manager

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Reviewed 12 March 2014

Last minute booking as 'surprise hotel', thrilled with Hotel, we were even upgraded without asking. Overnight stay, restaurant excellent as was breakfast in room next morning. Really impressed and will stay again when next in London.
Room spacious, immaculately clean, bathroom a joy, kitchen facilities if required.
All staff very polite and friendly, nothing was too much trouble.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank 4SKW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 13 March 2014

4SKW,

Great review!!!

Thank you very much and we hope next time you can choose to stay with us directly on our website.

Please let us know if we can assist with your next booking.

Kind regards,

Emily Abbam

Guest Relations Manager

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Reviewed 12 March 2014

The hotel was very flexible in offering different room types, changing our reservations when we changed our minds about which room to choose etc. We stayed as a family with two children. The room was really nice and comfortable, with a great view of the London Eye and Big Ben. The location was excellent, the metro station was about 5 minutes on foot and it was also easy to walk to the Houses of Parliament and Big Ben. The only problem is the crowds for breakfast in the morning, the reastaurant is not big enough to accomodate all the guests in the morning, but the hotel provided good solutions here as well, sending us to two different rooms where they also served breakfast, so it was ok. The receptionists were very kind and efficient. Great value for money, would definitely stay there again.

  • Stayed: April 2013, travelled with family
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Thank Sanja P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 13 March 2014

Sanja P,

I am pleased that you and your family could stay with us while in London and that you found your room to be really nice and comfortable!

Thank you for your feedback regarding your experience at breakfast. I am happy that my colleagues were able to sit you in our additional breakfast area to ensure you had a leisurely breakfast.

It's really great to read that you will come back and stay with us again and we look forward to welcoming you!

Kind regards,

Emily Abbam

Guest Relations Manager

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Reviewed 12 March 2014

spent many nights over the past year staying at this hotel and have never had a problem. Rooms are great, spacious and clean with some simple nice self catering facilities that many other hotels would not even think of supplying. Staff friendly and helpful and great location for business and pleasure.

Stayed: March 2014, travelled on business
Thank Smiggsworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this reviewResponded 13 March 2014

Smiggsworld,

Thank you for your review.

I am pleased that you are able to stay with us while in London and that you continue to enjoy your time spent with us.

We look forward to welcoming you again soon.

Kind regards,

Emily Abbam

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza County Hall London

Address: 1 Addington Street, London SE1 7RY, England
Phone Number:
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Green Hotel in London
#52 Spa Hotel in London
#80 Family Hotel in London
#82 Business Hotel in London
#89 Romantic Hotel in London
#176 Luxury Hotel in London
Price Range: £119 - £239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza County Hall London 4*
Number of rooms: 399
Official Description (provided by the hotel):
Park Plaza County Hall London is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye, Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, restaurant & bar, an Executive Lounge and a fitness centre. Choose Park Plaza County Hall London and see what makes us one of the top Waterloo hotels. ... more   less 
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Also Known As:
Park Plaza County Hall London Hotel London
Park Plaza London
London Park Plaza

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