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“Nice stay, great location” 4 of 5 bubbles
Review of Park Plaza County Hall London

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Park Plaza County Hall London
Ranked #211 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Mumbai (Bombay), India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice stay, great location”
4 of 5 bubbles Reviewed 27 April 2014

This is a good hotel very centrally located in Central London. Its on the South Bank of Thames less than 5 min walk from London Eye. Its a great location to visit the tourist attractions around and Westminister tube station is also not far. There are no views of Thames though. Rooms were clean though little cluttered. Breakfast was great and staff courteous. Only issue was with early check in that we requested and it took quite some time to get a room; also given that its so busy at that time of the day, it was chaotic and had to stand in queue time and again to check status.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GT001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 5 May 2014
GT001

Many thanks for sharing your thoughts regarding you recent visit. I am sorry to see you had issues with early check in.

The hotel allocates all rooms on a first come first serve basis subject to any specific requests, with early check in heavily depending on the availability of rooms in the morning. Unfortunately, since our checkout time is 12pm and guests always want to enjoy their rooms a little longer, we are unable to guarantee early check in. In the majority of cases we are able to do this with no issues at all. However on the rare occasions that such a situation occurs, once the room is ready before 2pm, our team will send you a text message to inform as such.

The hotel does offer a left luggage facility to all our guests, so we are always happy to store your luggage while you go for a wander in the local area until the room is ready.

I hope the above information is helpful in planning your arrival on your next visit and we look forward to welcoming you again!

Kind regards,

Blessing Tavaya

Guest Relations Manager
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Belfast
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

Stayed here for 3 days over Easter in room 1312 , executive studio for family of four , 13th floor great view of the city , the room was spacious and the view brilliant , bathroom was luxury and kitchen facilities were a bonus , the location of this hotel is fantastic , 2 mins walk and you are Westminister bridge . The staff here are top notch and very helpful , this was my first stay in London and it made it very easy and very special , will definitely return to this Hotel

Room Tip: High Floor City View
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank mattymark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 5 May 2014
mattymark

Thank you for taking the time to share your wonderful experience at Park Plaza County Hall. I am delighted you enjoyed the location, view and appointment of our rooms. Moreover, the team is absolutely thrilled they made a difference to your visit with their 'top notch' attitude.

Many thanks from all of us and let's see you again soon!

Kind Regards,

Blessing Tavaya

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

My two friends and I stayed at this hotel for one night on a trip to see Johnny Mathis at the O2 Arena. I booked a suite for three and to our delight we were given an upgrade to a penthouse on the fourteenth floor.It was amazing with fabulous views over the Houses of Parliament,the River Thames and the London Eye. The little touches such as the turned down beds at night, chocolates and newspapers. Lovely slippers, dressing gowns and toiletries made a much looked forward to trip truly memorable. The staff were very attentive and pleasant. Thank you to all for a wonderful stay.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 4 May 2014
Chris C

Chris, thank you so much for the wonderful feedback. At every possible opportunity, the team here at Park Plaza County Hall try their hardest to indulge our guests, and I am thrilled to see you have greatly benefited from this experience. Many thanks again and we hope to see you soon!

Kind regards,

Blessing Tavaya

Guest Relations Manager
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Jersey
Level Contributor
207 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

We stayed at this hotel for 1 night my husband and I - the room was beautiful - it was more like an apartment than a hotel room - it was immaculate and all the special little extras they put in the room made it feel even more special. Fantastic location would definitely stay here again

Room Tip: A room facing the London Eye
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank tayloryellow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 4 May 2014
tayloryellow

Thank you for the excellent feedback. The team and I are all glad we met your expectations!


Kind regards,

Blessing Tavaya

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaga, Spain
Level Contributor
76 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

No complaints regarding this hotel in London. It was a delightful experience.

Our family vacation required bigger rooms to accommodate the children (2 and 6 years old), so we booked this hotel with through the internet and it met all our expectations. The room was divided in two separate areas, one living room with a sofa bed and one bedroom; separated by a small counter with a sink, microwave and refrigerator.

The bathroom had a walk-in shower and bathtub and was in great condition.

The bed was comfortable and there were plenty of pillows in the room.

Great location, behind the London Eye, and a easy walk to Westminster Bridge (Big Ben, Houses of Parliament, Westminster Abbey, St. Jame´s Park, Buckingham Palace) and the Charing Cross bridge that leads to Trafalgar Square. A great place to stay and walk wherever you want.

The only remark I would mention is that, because we traveled with children, we made use of the refrigerator to store milk and for this we placed some minibar items outside the refrigerator. Unfortunately they charged us for minibar consumptions that we did not have and we are still trying to clear this with the hotel.

I would return to this hotel without a doubt…

Room Tip: We had a room facing the "rear" of the hotel. No great views but extremely quiet.
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  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Fukushin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 4 May 2014
Fukushin

Thank you for the excellent review, and I am delighted the family had a great stay.

I am sorry to see there was confusion with the minibar charges. Our minibars are controlled by an electric sensor system which is touch sensitive. This means that once items are moved, they get automatically charged. Moreover we are unable to use them to preserve food items as they can only cool to around 7C, a temperature insufficient to maintain freshness over an extended period of time. We are however happy to arrange alternative storage in our fridges upon request.

I am hopeful the bill has been resolved, and I am sorry there was no opportunity to clarify your charges on checkout.

I am delighted this has not soured your appetite to visit us again and likewise, we look forward to welcoming you.

Kind regards,

Blessing Tavaya

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicestershire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 April 2014

A very slow start to our stay at the hotel. Having arrived with my young family,slightly early, than the 2 o'clock check in time. Had to wait only to be told that the room wasn't ready, receptionist had to ring the cleaners whilst I was standing there. We were not the only family having to wait though. Took a seat in the bar. Only to wait again to receive our keys to the room due to the number of visitors coming through the door with no real queue and limited staff.

However, once we received our keys, to the 8th floor, we were very pleased and the room was excellent. Only let down was that due to the quickness the cleaners, I am assume had to prepare our room, left a sock underneath the cupboard from the previous occupants of the room.

The amenities in the room were good, with a microwave and sink included in the room and laid out the very nicely, not like a student dorm or anything. The bathroom was a great size with both walk-in shower and bath tub.

The location of the hotel was brilliant, as you step out and walk a few meters you can see the top of the London eye, making close to the Southbank. Would definitely stay there again just for fact of being central and close the sights.

Room Tip: I would definitely ring before arriving so the room can be made ready and available upon arrival.
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kresky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 4 May 2014
Kresky

Thank you so much for taking the time to review Park Plaza County Hall. Easter was a busy period for the hotel and I am very sorry to see that this affected your check in experience. I am delighted however to see that from then on you had a fantastic time.

Thank you again and we too can't wait to have you back.

Kind regards,

Blessing Tavaya

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenville, South Carolina
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 20 April 2014

Stayed at the Park Plaza County Hall for one night in April 2014. While my trip was short in duration, the hotel was perfect in every way. The room was spotless, comfortable and extremely quiet - even though my room was on the 3rd floor and overlooked a major intersection. Location cannot be beat. The Waterloo tube stop is a short five minute walk away. As others have said, major attractions (Big Ben, Parliament, London Eye, etc. are all minutes away). Staff were very helpful and accommodating. The only hiccup was upon arrival at 11:30 AM. The lobby was packed with guests checking out and checking in. My room was not ready but I was assured that the staff would contact me (via text) as soon as it became available. Unfortunately, no one ever contacted me and I only learned that my room was ready after checking with the front desk several hours later. Overall not a big deal given everything else. Will definitely return.

Room Tip: I would request a room with a view.
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  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gsptraveler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 21 April 2014
gsptraveler123

Thank you for a great review.

I am so happy you chose to stay with us even for such a small time.

We look forward to seein you again soon.

Kind Regards

Bradley Werb

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza County Hall London

Property: Park Plaza County Hall London
Address: 1 Addington Street, London SE1 7RY, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Green Hotel in London
#48 Spa Hotel in London
#82 Business Hotel in London
#89 Romantic Hotel in London
#114 Family Hotel in London
#160 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Plaza County Hall London 4*
Number of rooms: 399
Official Description (provided by the hotel):
Park Plaza County Hall London is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye, Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, restaurant & bar, an Executive Lounge and a fitness centre. Choose Park Plaza County Hall London and see what makes us one of the top Waterloo hotels. ... more   less 
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Also Known As:
Park Plaza County Hall London Hotel London
Park Plaza London
London Park Plaza

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