Staff were very friendly and welcoming.
We were given a free upgrade on our stay which meant we were on the 13th floor. The room was lovely. Every detail was finished to a high standard and also everything was clean. There was a good choice of complimentary tea and coffee.
The bathroom was lovely. Bath robes and lots of clean towels were provided with elemis bath goodies!
Room was cleaned daily.
Hotel is perfectly situated near Westminster bridge with great views and eating facilities near by.
The one criticism I have is that for two people breakfast was £150 which is on the high end in my opinionMore