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“Good Hotel and close to London Eye”

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Park Plaza County Hall London
Ranked #234 of 1,067 Hotels in London
Certificate of Excellence
GreenLeadersGold level
1 review
“Good Hotel and close to London Eye”
Reviewed 13 August 2014

This Hotel considered good hotel as it is very close to London Eye, the Big ben and house of Parliament. My room size was acceptable, however, there was no view at all. I was viewing the hotel lifts. Also the signal in my mobile was zero during my stay, so no one can reach me by mobile.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank 996sihama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 15 August 2014
Dear 996sihama

Thank you for your TA review.

We are happy the location of the hotel suited your needs. I am sorry that the telephone reception was lacking in the room and I hope this didn't cause too much of an inconvenience,

Kind Regards

Bradley Werb

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Long Beach, CA, United States
1 review
Reviewed 12 August 2014

200 characters?!? This place was too good for description in 200 characters! Ok, but if I must, I will just bullet/comma the loveliness: NESPRESSO machine, gorgeous view, kitchenette, spacious shower, self serve laundry room a great option, easy location, accommodating and friendly staff, room service terrific, fantastic hair dryer!!! And best of all, there is some separation in form of pull out bed in the other room so parents aren't necessarily cramped with children in same space. Oh, & our bed was so comfy!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank Melissa Felicia... T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 15 August 2014
Dear Melissa Felicia... T

What a fantastic 5 star review!!!

We are so happy that you and your family enjoyed your stay with us.

We hope that we will see you in the near future on your next trip to London.

Kind Regards

Bradley Werb

Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Youngstown, United States
1 review
Reviewed 12 August 2014

Staff was efficient, friendly and knowledgeable! Helpful and informative! Hotel is centrally located, great access for taxi, bus and "tube". Would definitely recommend to anyone wanting a "central" location for London!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank Sueann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 15 August 2014
Dear Sueann R

Thank you for your 5 star review!

I and the team were so happy we were able to assist with your every need, and I hope that we will be able to see you again soon.

Kind Regards

Bradley Werb

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2014

The location was excellent with the London Eye and Embankment a short walk away. The reception was very hectic when we arrived , we were able to check in but told we couldn't get into our room until 2pm, which was expected but as we had our 91year old Mother with us we had requested an earlier check in time, the receptionist told us that we would get a call/text when the room was ready , we didn't receive this until nearly 3pm. We ordered a coffee and a soft drink and sat at the tables outside and waited for at least 15 minutes until they arrived , the coffee was cold but drinkable. When we did get into the room we were pleased with the layout and location not too far from the lift as requested due to our Mother not being able to walk too far. It wasn't until be returned to the room later in the evening and went to make up the very hard uncomfortable sofa bed we discovered there wasn't any bed linen for it also there wasn't any regular tea bags just flavoured ones and not enough milk cartons for 3 people . After a call to house keeping to ask for the bed linen we were told we hadn't requested any !! The room was booked for 3 people so why would we? A young lady brought the bedding and some more towels to accommodate 3 people. She had to take away the first set she had as she told us it was dirty! This did put a cloud over of experience I am afraid , this hotel was very expensive and didn't really live up to our expectations, we have stayed in budget hotels that have been a far better experience. Also the air conditioning unit was very loud and did disturb our sleep but when it was switched off the room was stifling. But on a positive note the front door staff were so helpful and respectful towards our elderly Mother helping her to the taxis and through the doors.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bealie35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 15 August 2014
Dear Bealie35

Thank you for you review.

I am saddened to read about your disappointing stay. Our check in time is anytime after 14:00pm, and I am sorry that your room was not ready until 15:00pm. Our housekeeping word very hard to ensure all rooms are ready for our arriving guests as soon as possible.

I am sorry about the sofa bed not being made up prior to your arrival and also that there were not enough amenities for the 3 people in the room.

I hope that you we will be able to see you again in order to show you how good our product and service really is.

Kind Regards

Bradley Werb

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 August 2014 via mobile

We enjoyed our 6 day stay in London at the Park Plaza County Hall. The location could not be beat - right along the South Bank a few minutes' walk from the London Eye. It was great to have two different Tube stations within a 5 minute walk - Waterloo or Westminster - convenient to be able to choose which line was more convenient for a trip. The staff was very welcoming and accommodating. We wished we had gone for breakfast earlier in our trip - we tried the restaurant the last two days and were very pleased with the quality and efficiency of the service. A great buffet - and even though the lines were long to get a table, we were very quickly seated within a few minutes. The staff really worked hard to ensure we had a pleasant stay.

The one small criticism I would have is that the available space in the mini-fridge was very small and not very cold, so it is not great for self catering.

Stayed August 2014, travelled with family
Helpful?
1 Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 15 August 2014
Dear Lisa D

Thank you for your TA contribution.

We are so happy to read your review and that you and your family enjoyed your trip to the capital.

We hope to see you again in the future.

Kind Regards

Bradley Werb

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 August 2014

Beautiful hotel in an excellent location - only slight niggle was the noise from the dining area below the room - the clinking of cutlery and china til pretty late. But the breakfast was delicious and staff extremely helpful - a lovely hotel.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank Mairi3dogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 15 August 2014
Dear Mairi3dogs

Thank you for another great TA review.

I am glad you had a great time at the hotel and I hope that you weren't disturbed too much by the noise. Our food and beverage manager has been made aware of your feedback and we will endeavour to limit the noise as much as possible coming from the restaurant in the future.

Kind Regard's

Bradley Werb

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CAIRO, Egypt
1 review
Reviewed 10 August 2014

IT was a very good hotel , in service, welcome, and cleanling room and location is very good near from london eye and waterloo park and also near form the shopping area as Oxford , also the hotel have many entertimate for chlindern, the service is exlent and quik. the hotel near from bus station and also from waterloo underground. the rooms so clean and inclided everything you need in dealy basis as microwavie, coffe machine, the breakfast was so good and included everyting you need, also the chidern area for breakfast it so nice

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank Khaled A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 15 August 2014
Dear Khaled A

Thank you for your 5 star review.

I am so happy that your stay were perfect and that you enjoyed not only the facilities but also the location of the hotel.

We cant wait to see you next time.

Kind Regards

Bradley Werb

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza County Hall London

Property: Park Plaza County Hall London
Address: 1 Addington Street, London SE1 7RY, England
Phone Number:
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Green Hotel in London
#52 Spa Hotel in London
#82 Business Hotel in London
#89 Romantic Hotel in London
#114 Family Hotel in London
#175 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Plaza County Hall London 4*
Number of rooms: 399
Official Description (provided by the hotel):
Park Plaza County Hall London is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye, Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, restaurant & bar, an Executive Lounge and a fitness centre. Choose Park Plaza County Hall London and see what makes us one of the top Waterloo hotels. ... more   less 
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Also Known As:
Park Plaza County Hall London Hotel London
Park Plaza London
London Park Plaza

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