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Park Plaza County Hall London
Ranked #232 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Montreal, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Would Recommend”
Reviewed 16 August 2014

Well located. Breakfast was great. Rooms were very spacious and well set up. Enjoyed having the little kitchen area. Living room with the pull out sofa gave privacy to our daughter. Would stay here again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank ArtArch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 27 August 2014
Dear ArtArch,

Thank you so much for your great review!

Your feedback has been shared with all team members and they were all delighted to hear that you had such a fantastic stay.

ArtArch, we look forward to seeing you back soon.

With kind regards,
Sarah Frink
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,150 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Shrewsbury, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 August 2014 via mobile

I had booked this hotel largely due to it's reasonable price and closeness to Big Ben ( one of my childrens loves) .
It was welcoming and friendly on check in , the 3 children were immediately impressed with their goody bags particularly the credit notes for drinks / ice cream and chocolate at the bar...
Our superior bedroom accommodated all 5 of us in 1 double 1 sofa bed and a travel cot.
A special kids breakfast room was a great feature for us, as was the movie in the evening with pop corn included...
A special mention to housekeeping who obliged immediately with assistance fresh bedding and towels after our littlest was sick... It was no problem.
Close to the fabulous lively Southbank, jubilee gardens London Eye, Westminster and maybe 20 mins walk to Covent Garden. A family gem . Thankyou.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarahhen2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 17 August 2014
Dear Sarahhen2014

Thank you for your 5 star review!!

We are so glad you and your family enjoyed the hotel and the services we provide, especially the ones for the kids.

We look forward to seeing you next time your in London.

Kind Regards

Bradley Werb

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaufort, SC
Level Contributor
397 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed 13 August 2014

We were excited to return to this hotel. We stayed several years ago and loved it. Seems they have really hit the skids. The location is, without a doubt, one of the best in London. Upon check in, the reception was a bit unfriendly, but I really didn't mind. The breakfast is good although we always had to ask twice for coffee or tea. The housekeeping department is where they have really hit rock bottom. The maids left dirty glasses and cups for days - I finally started putting them outside the door. They took the key card out of the switch (and we never got it back) so that the air conditioner was off all day and we returned to a hot room. It was hard to communicate with them - I don't know where the housekeeping staff is from, but many of them don't speak English well, and it was obvious that they had little or no training. I don't think we would stay there again. Sad because this once was a fabulous hotel.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank liveoak33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 17 August 2014
Dear liveoak33

Thank you for your review.

I am saddened to read that this stay was not up standard we pride ourselves on delivering and what you experienced in the past. Your feedback regarding our housekeeping servicing has been passed onto our executive housekeeper who will be following up with her team in order to find out why this occurred.

I do hope this does not stop you from returning again in the future.

Kind Regards

Bradley Werb

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crowborough, United Kingdom
Level Contributor
76 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 13 August 2014

This is the second time we have stayed at this hotel whilst visiting London, this time to catch a couple of theatre nights. Conveniently situated on the south side of Westminster Bridge and about a ten minute walk to Waterloo tube station that basically gets you to the West End theatres within three to five stops.
Helpful staff, wonderful warm reception and brilliant housekeeping - can't fault it,
This time we stayed in a "superior" room which on top of the usual or standard features, it had a microwave, plates, even washing liquid and a tea towel, perfect if you just want to bring something back after the theatre or a hard days shopping.
Downsides? Not many apart from breakfast. Avoid 8-9 as it's manic! The staff are brilliant but service can be a bit more relaxed if you arrive earlier or later.
Will we return? Of course!

Room Tip: Go for the superior rooms - it's worth the extra.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 15 August 2014
Dear Peter G

Thank you for your TA contribution.

I am glad that your enjoyed the hotel second time around!

Our breakfast peak time is between 8-9am and with school holidays the restaurant does get quite busy. We have in fact opened an additional area for our families to have breakfast on the 1st floor throughout the school holidays.

Kind Regards

Bradley Werb

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 13 August 2014

This Hotel considered good hotel as it is very close to London Eye, the Big ben and house of Parliament. My room size was acceptable, however, there was no view at all. I was viewing the hotel lifts. Also the signal in my mobile was zero during my stay, so no one can reach me by mobile.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank 996sihama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 15 August 2014
Dear 996sihama

Thank you for your TA review.

We are happy the location of the hotel suited your needs. I am sorry that the telephone reception was lacking in the room and I hope this didn't cause too much of an inconvenience,

Kind Regards

Bradley Werb

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, CA, United States
1 review
Reviewed 12 August 2014

200 characters?!? This place was too good for description in 200 characters! Ok, but if I must, I will just bullet/comma the loveliness: NESPRESSO machine, gorgeous view, kitchenette, spacious shower, self serve laundry room a great option, easy location, accommodating and friendly staff, room service terrific, fantastic hair dryer!!! And best of all, there is some separation in form of pull out bed in the other room so parents aren't necessarily cramped with children in same space. Oh, & our bed was so comfy!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank Melissa Felicia... T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 15 August 2014
Dear Melissa Felicia... T

What a fantastic 5 star review!!!

We are so happy that you and your family enjoyed your stay with us.

We hope that we will see you in the near future on your next trip to London.

Kind Regards

Bradley Werb

Guest Relation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Youngstown, United States
1 review
Reviewed 12 August 2014

Staff was efficient, friendly and knowledgeable! Helpful and informative! Hotel is centrally located, great access for taxi, bus and "tube". Would definitely recommend to anyone wanting a "central" location for London!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Plaza Hotels

Helpful?
Thank Sueann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPCHLondon, Guest Relations Manager at Park Plaza County Hall London, responded to this review, 15 August 2014
Dear Sueann R

Thank you for your 5 star review!

I and the team were so happy we were able to assist with your every need, and I hope that we will be able to see you again soon.

Kind Regards

Bradley Werb

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza County Hall London

Property: Park Plaza County Hall London
Address: 1 Addington Street, London SE1 7RY, England
Phone Number:
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#10 Green Hotel in London
#52 Spa Hotel in London
#82 Business Hotel in London
#89 Romantic Hotel in London
#114 Family Hotel in London
#176 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Plaza County Hall London 4*
Number of rooms: 399
Official Description (provided by the hotel):
Park Plaza County Hall London is conveniently located on the south side of the River Thames near Waterloo Station and is next to London's County Hall, home to several attractions, including the London Sea Life Aquarium. The hotel is within minutes of a number of local attractions, including the London Eye, Big Ben and the Houses of Parliament. Our London accommodation features modern guest rooms, six well-equipped meeting rooms with natural daylight, restaurant & bar, an Executive Lounge and a fitness centre. Choose Park Plaza County Hall London and see what makes us one of the top Waterloo hotels. ... more   less 
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Also Known As:
Park Plaza County Hall London Hotel London
Park Plaza London
London Park Plaza

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