I cannot fault neither the location or the simplicity. Yes, the rooms are basic, but the accommodation was fine. The stairs are a little problematic if travelling with large cases, but London is the city of stairs, so you get used to it.
The breakfast provided was exceptional. Although not a fan of American style drip stewed coffee, the blend was acceptable.
Kudos to Eliane, Linus and Andrias for heir care and service.
My only criticism echoes another poster. The receptionist was rude and objectionable. I felt demeaned with each encounter. Her only words to me on leaving, no matter how much I tried to engage in conversation was "you will pay with card". Once paid, no eye contact, no goodbye, and she returned to her computer screen.
Okay-it's a minor gripe, but surely reception should be receptive?
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- Also Known As:
- The Penn Club Hotel London
- Penn Hotel London