We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Terrible experience”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Antoinette Hotel Wimbledon
Ranked #468 of 1,088 Hotels in London
Certificate of Excellence
surrey
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Terrible experience”
Reviewed 2 December 2013

Myself and a friend Stayed at the Antoinette for one night, and that was more than enough.

Over priced hotel , the rooms were basic just like travel lodge rooms. Staff were extremely rude, their customer service was rude.

From the moment we entered the hotel, to when we left the experience was the worst I have ever received. Staff moody, unhelpful and rude!

Would not recommend this hotel to anyone and will not be returning.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank higgy62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison W, Guest Relations Manager at Antoinette Hotel Wimbledon, responded to this review, 3 December 2013
Dearhiggy62,

Thank you for taking the time to post a review, as all feedback is greatly valued, as it helps us strive to achieve the best service levels possible.

I was dissapointed to read your comment regarding customer care, as this is something that as you can see from previous reviews, is found to be of a high standard, and why many guests return on a regular basis. Please be assured that this has been discussed with the General Manager.

Our rates are extremely competitive for the area, and unlike a budget hotel, offer facilities such as hospitality tray, direct dial telephones, toiletries, free wi-fi access, and complimentary car parking.

I appreciate that you feel that you do not wish to return, but I hope that you will contact me so that I can personally look ater a future reservation, and restore your faith in the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

491 reviews from our community

Traveller rating
    183
    165
    83
    35
    25
See reviews for
90
174
42
111
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Reading, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 November 2013 via mobile

I have written this review after being woken up at 7 am by the noise from the room next door. The walls are paper thin and the traveller next to me likes music in particular Miley Cyrus. Mattress hard. The room is tiny. Definitely not worth the money.

Stayed November 2013, travelled solo
Helpful?
3 Thank HungryGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison W, Guest Relations Manager at Antoinette Hotel Wimbledon, responded to this review, 3 December 2013
Dear HungryGP,

Thank you for your feedback following your recent stay, and I am sorry to learn of the issue you experienced as a result of noise from another guest, and for the inconvnenience this caused.

I would like to assure you that had you contacted a member of the Reception team, they would have been pleased to have resolved this issue.

Our Club Rooms represent excellent value for money, and as described are perfect for a one night stay. I hope you can appreciate that the quality of a mattress is an individual preference, and the hotel purchases these from Hypnos the only company to supply beds to the Royal Household.

I hope that you will choose to stay with us on a future occasion, and as such please do not hesitate to contact me so that I can personally look after your reservation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
214 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 26 November 2013

On various visits the problem has been toilets not flushing, showers with no hot water. Wedding parties playing loud music and lasting until at least midnight right beneath the room. The adjoining restaurant plays music way too loud you can barely hear each other speak.

Pokey little place overall.

The front overlooks a night club entrance so you can imagine what goes on out there.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jimbledon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alison W, Guest Relations Manager at Antoinette Hotel Wimbledon, responded to this review, 27 November 2013
Dear jimbledon,

I appreciate you taking the time to post a review, and I am sorry that on various visits to the hotel you appear to have experienced maintenance issues.

However, I am pleased to learn from checking our records that upon reporting, these were immediately rectified.

I have checked the room allocated to you this weekend, and I apologise for any inconvenience experienced, as a result of the residual noise from an event taking place in the hotel. It appears that when making your reservation through a booking site, a room with restrictions was selected at a preferential rate, and I am sorry if the site you used did not make this clear.

I hope that you will give us the opportunity to restore your faith in the hotel, and I look forward to hearing from you so that I can personally look afte your next reservation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 November 2013

Whilst visiting our son and his wife for the weekend this was our first stay at the Antoinette Hotel in Wimbledon.The hotel was very clean and welcoming,staff were very friendly and helpful and nothing was too much trouble for them.The rooms were very clean and modern with a bright airy feel to them.No shortage of coffee or tea in the rooms I would definitely recommend this hotel to anyone . Well Done Antoinette Keep it up

Room Tip: Ask for a room at the back of the hotel as the road outside is very busy and tends to be a little no...
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YorkshireAllan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boissy aux cailles
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 November 2013

The difference between this hotel and the norm in its class is the very friendly staff. There is a sort of genuine team empathy among them, and nothing was too much. The hotel is very well located,parking on site. Rooms are good and breakfast more than satisfactory. The restaurants in Wimbledon are varied and good and leaving the car leaves one free to use metro for central London.

Room Tip: Talk to the desk. Very helpful.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loewen232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wye, United Kingdom
Level Contributor
64 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 4 November 2013

We stayed here 1 night while visiting universities in a London. Our room had 2 king size beds and we still had plenty of room for the suitcases and to walk around. It was clean and warm. Free parking and WIFi was an added bonus. Breakfast was the usual fayre the but eggs were freshly cooked whatever way you wanted them. All in all, good value for money in London.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Decner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
2 reviews
Reviewed 3 November 2013

We stayed at the Anntoinette while visiting our daughter. The room was spacious, very clean and comfortable. It also had a balcony with views over the rooftops. I can recommend paying extra for a superior room. Breakfast was fine and the staff at the reception were very helpful. The hotel is well positioned for going to Wimbledon centre and the free car park is very useful. We would stay here again when visiting Wimbledon.

Room Tip: Superior room with a balcony is excellent. It costs extra but is very spacious.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FPH2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near London
Wimbledon Hotel
#726 of 1,088 in London
100 reviews
Wimbledon
Hotel du Vin Wimbledon
Hotel du Vin Wimbledon
#530 of 1,088 in London
592 reviews
Show Prices
Show Prices
Show Prices
Clapham / Battersea 
Pelican London Hotel and Residence
Antoinette Hotel Kingston upon T...
#7 of 12 in Kingston upon Thames
816 reviews
Show Prices
Show Prices
Show Prices

Been to Antoinette Hotel Wimbledon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Antoinette Hotel Wimbledon

Property: Antoinette Hotel Wimbledon
Address: The Broadway, London SW19 1SD, England
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#107 Best Value Hotel in London
#226 Family Hotel in London
#244 Business Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Antoinette Hotel Wimbledon 3*
Number of rooms: 50
Official Description (provided by the hotel):
Wimbledon's largest hotel, is located within walking distance of Wimbledon Station and South Wimbledon Underground. Journey time to London is 15 minutes, making it an ideal base for business or leisure. All rooms have air conditioning, plasma television, hospitality tray, hairdryer, direct dial telephone, free Wi-Fi access, and well appointed bathroom. Our Lambourne Restaurant offers modern British cuisine, and is open Tuesday to Saturday inclusive and offers a 20% discount to hotel guests. On other days a room service menu is in operation. A variety of room types are available to suit all budgets, including Superior Rooms with private balconies. Excellent value Weekend Breaks are available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Odigeo, Ebookers, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Antoinette Hotel Wimbledon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Antoinette Hotel London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing