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“Location,location, location!”

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The Grand at Trafalgar Square
Ranked #244 of 1,067 Hotels in London
Certificate of Excellence
Rancho Santa Margarita
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Location,location, location!”
Reviewed 8 June 2014

With two teenagers wanted to be in the middle of everything and what a wonderful hotel and location. The front staff was so attentive Hugo and Daniel as well as Adan helped with transportation and when I needed extra towels housekeeping was there immediately! The room was clean, we stayed in a suite and one of the best things is the free bottled water daily! They have a dispenser for water and bottles in the hallways. We saved lots of money on that and the wifi was great!

Room Tip: Ask for a room facing the street
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank socalmom77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
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dublin, ireland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 June 2014

ok, lets be fair, the hotel, location, house-keeping was good, clean and comfortable..... BUT what happened checking in and after checking out is STILL NOT RESLOVED...
check-in staff where so rude and more interested in making us do the check in ourselves at the "self checkin counter", we wanted to pay by cash but the staff member refused and insisted we pay by card! they pre-authorise my credit/debit card for the bill PLUS extra "in case of damage" which was for £430 and on check out deduct the correct bill amount of £345..... BUT.... they hold on to the PRE-AUTHORISED money for one week despite payment made in full. im writing this review a week after staying there and the money is still not back in my account yet. The staff keep saying "oh that hold was removed" but until i advised i would be writing this review and an angry worded email to management i got a different answer, where i was told that they knew this was a problem for people with bank accounts outside of the UK (im in Ireland) and have had their money held for over 3WEEKS in some cases.... this has NEVER happened to me before in any hotel ive stayed in and will be making many people aware of this.... because of this the hotel has left me with no money as well as my bank account been overdrawn and my bank charging me for this unauthorised overdraft... when i do eventually get this money back i wont get the full amount cause my bank will be deducting the overdraft fee from it.... i havent been able to buy food for a week and god knows how long it will take for me to get that money back.... BEWARE EVERYONE!!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Michelle Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 June 2014

We came down for dinner and a show and to stay the night. The hotel is in the perfect location to get to Leicester Square and great restaurants. Our room was clean and quiet. We had drinks in the bar area of the main restaurant on couches that were very comfortable. Overall our stay was nice and relaxing in a prime location.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wetherby, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2014

This lovely, grand hotel is in a perfect location for seeing the main sights and for theatre-goers. The rooms are small but sufficient for a short stay and are clean and well decorated. We enjoyed our stay but the whole experience was diminished by the untimely housekeeping service. We like to be out of the hotel early, returning at 3ish to change and go out to dinner before the theatre. Housekeeping did not arrive on the first day until 3.30pm then refused to provide a service as we were in the room. The service finished at 5pm so our room went uncleaned (although fresh towels were provided). The chambermaid recommended we request "priority" clean each day which we did. Our friends did not request this and did not receive a service as a consequence. Disappointing - I would have rated this hotel higher if the housekeeping was adequately resourced!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SamLizP1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ny, ny
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 June 2014

My family stayed at this hotel for our one night in London and we had no complaints. The front desk is friendly and helpful. We originally were placed at a lower floor, but the front desk was happy to switch us to a higher level. There was nothing notable about the room itself... it was a bit small and dated looking compared to the hotel lobby, but there weren't any issues.

The hotel is situated in a great location, especially if you've only got a short amount of time to tour the city. The hotel is steps away from Trafalgar Square and walking distance from London Eye, Big Ben, and Westminster Abbey. It's also very close to the starting point of the hop-on hop-off tours, which is located somewhere between Piccadilly Circus and Trafalgar Square.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dozy42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

The location of this hotel is excellent.
In attendance I have nothing to complain about.
All staff were very immaculate service with us.
In particular I want to mention the Mr. HUGO and Mrs. Dirce.
The room I booked was not to my liking when I checked into the hotel.
Mr. Hugo not measure efforts when I requested the exchange for another room, with the characteristics that would satisfy me.

  • Stayed March 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julio Cesar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand at Trafalgar Square

Property: The Grand at Trafalgar Square
Address: 8 Northumberland Avenue, London WC2N 5BY, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#181 Luxury Hotel in London
#200 Family Hotel in London
#247 Business Hotel in London
#285 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Grand at Trafalgar Square 4*
Number of rooms: 63
Official Description (provided by the hotel):
The Grand at Trafalgar Square is a full service hotel with 63 rooms located in the beautifully restored historic Northumberland House on Northumberland Avenue. Minutes to Trafalgar Square, Buckingham Palace and close to Big Ben and the Houses of Parliament. The Grand at Trafalgar Square is the best value hotel based on quality and prime location. The Grand at Trafalgar Square provides:• Safe, restricted entry• Instant registration and check out• Free high speed internet access throughout the hotel• Onsite restaurant • Multi-menu in room dining options (through onsite restaurant and many local restaurants)• Refrigerator and microwave available• Unlimited complimentary chilled purified bottled water • 10 meeting and event rooms available (maximum reception style 1000 people)• Free use of computer/printer • Ergonomic workstations• State of the art guest rooms with premium bedding• Contemporary furnishings• Flat panel HD TVs• Complimentary coffee and tea• 24 hour guest service desk • Fitness room • Exercise equipment delivered to guest room upon request • Corporate Apartments available • Value rates. ... more   less 
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Also Known As:
The Grand At Trafalgar Square Hotel London
Grand At Trafalgar Square London

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