Well, I can. This hotel is dirty and the staff are completely unhelpful. Due to a mistake I'd made, I made two separate bookings, one for the first two nights, and another for the second. They said they'd try to keep us in the same room, but they weren't sure if it would be possible. As we were going out for the day I decided to make sure we could stay in the same room. Nope! We'd have to move. They weren't going to inform us, however, so what would have happened with all our stuff unpacked in our first room if I hadn't asked? After seeing the mouse in my room at 2am, I complained to the staff the next day. No sympathy was given and I was told I should have informed them the previous night - even though it was late and the hotel was full. What would they have done? They also said they "used" to have a problem with mice but not anymore, but the mouse trap underneath the wardrobe makes that unlikely, combined with the fact that I SAW A MOUSE IN OUR ROOM.
The second room we were moved to was worse than the first, although both had wall/carpet/bedspread stains, tiny flat pillows (with no extras) and gritty unpleasant sheets. The second room was in the basement and had mildew and mold. No way to open a window for ventilation, either.
On our last night I asked for a taxi to be called for us in the morning. We had only a few blocks to go to pick up our shuttle to the airport, but it was cold and I didn't want to lug our suitcases at 6am. Sure enough in the morning, no taxi had been called. When they did call us one, it wasn't a real, regulated London taxicab at all, but a minivan, some relative or friend of the hotel, I'm assuming. He charged us 15 pounds to go 8 blocks - several times what the taxi would have charged. I was furious but had no time to argue as we were already late for our shuttle bus.
I stay in a lot of budget European hotels and find most of them quite pleasant, but this is the worst I've encountered by far.
- Official Description (provided by the hotel):
- The St Mark Hotel is situated on Barkston Garden in London's Earls Court district. The St Mark Hotel is a popular budget hotel in central London offering 25 guest rooms all with private ensuite facilities. The Hotel is located in the heart of Earls Court, giving hotel guests excellent access to central London, including Earl's Court Exhibition Centre and Olympia Exhibition Centre, making the hotel an ideal base for both business and leisure travellers to London. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK), Hotels.com, Odigeo, Priceline, Agoda, Hotel.de, HotelsClick and HRS so you can book your St. Mark Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- St Mark Hotel
- St Mark London