My son was running the London Marathon and a party of 10 booked apartments 3 and 4 (before reading the reviews). We paid £1200 for 2 nights for both apartments and had high expectations. I emailed beforehand to see if we could store our luggage as my son had to register - was told it would cost £20!!!! Was quite disappointed but informed that we would arrive between 9 and 10. On arrival, we called the number and waited 10 mins. As we were pushed for time I asked the hotel next door if we could put our case in their storage. They could not have been more helpful and let us put the case in for free...... When we eventually checked in - were surprised at the lack of basic comforts. We were staying in apartment 4 and the crockery, cups and glasses were not sufficient for our party - very limited. Dishwasher broken, no hot water in the kitchen, shower in the on-suite did not work, very basic furniture, not enough bedding, tiny towels which have seen better days. Same could be said for apartment 3 - was slightly better equipped than ours and the living area was sufficient for us all (the living area is very small for 6 people in 4). Again though, no hot water in the kitchen. Then to top it all we had visits by rodents on both nights in both apartments (hopefully it was only mice......). For the price we paid - extremely disappointed. The only plus to the stay was the location.
- Official Description (provided by the hotel):
- A modern purpose built property, situated in the heart of London's West End, adjacent to Connaught Village, Marble Arch, Edgware Road and Oxford Street, overlooking a garden square with restaurants and shops nearby. All of the apartments are self-contained and have a sitting area and work table. Studios have the choice of king size or twin beds. A very warm and welcoming environment makes this property ideal for both the business and leisure traveller. ... more less
- Reservation Options:
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- Also Known As:
- Lancaster Gate Hyde Park Apartments Hotel London