So after another trip to Inaho, I begin to see why others rage.
We arrived at 7:30. Ordering was fine, food arrived and was delicious. Then came the mistake. One more portion of Tempura. 50 minutes later, with no tempura, no bill and an increasingly clientele around me, the atmosphere began to sour.
It amazes me how few restaurants understand that no matter how good their food is, bad service will always deter people from coming back. One couple next to us waited 35 minutes for the bill alone. In the 50 minutes I waited for my bill another couple didn't get a single item they'd ordered. When it finally arrived, it was wrong.
The chef is excellent and charming, but the waitress simply does not speak enough English to wait tables. This is further compounded by the fact that she does not clarify things she doesn't understand and seems to have no system regarding the delivery of food.
I was also particularly peeved at an always-included 10% service charge. Whilst not much, it is completely undeserved for the service offered. They rely on people not wanting to go through the rigmarole of trying to explain anything to the waitress by challenging it - neither the table next to me nor I could be bothered given how long everything else had taken.
To further compound things, I was left raging as a REGULAR CUSTOMER when the waitress counted out the money I had left (which more than covered the raggedly written out bill which was barely legible) and had the nerve to challenge me saying I hadn't paid enough. It utterly and completely ruined what could otherwise have been a pleasant evening.
Never again, Inaho. Sorry, but along with the chap on the table next to me and almost certainly the others in the room, I'm another lost customer.
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