I wouldn't usually write a negative review of a restaurant unless I had provided the feedback to the manager first however as we were not once asked how our meal was during the entire evening it left the impression that they do not wish to know.
4 of us dined here on Saturday evening and were immediately served bread and olives, lovely. We then didn't see a waiter for a good 30 minutes in order to ask for drinks. He did apologise upon his return as a large party had taken up his time. We ordered our drinks and food at this time. The starters came which included a couple of dips however no bread or anything to eat with them. We stopped a waiter and asked if there was supposed to be bread with this and he said 'you had bread' by which he was referring to the bread we were served 30 minutes earlier. We didn't realise we had to hold onto this in case someone was to order a dip. He did go and get further bread at this point.
Then the mains arrived however one short. He explained that the chef hadn't seen the steak on the ticket and could he get anything else? My friend said she would wait for the steak to be cooked. Obviously the rest of us had then finished our meal by the time her food arrived.
It was a nice touch that they had a band playing in the restaurant however I was not so impressed when a band member came round asking for money. I felt a little embarrassed and guilty that we had no change on us. Not a feeling you want when having a meal out.
We had a long wait before our plates were taken away. We were not offered desserts and had to flag someone down again to request the bill. When the bill came it had a service charge included and we decided as a group that we would not pay this and split the bill. When the waiter was processing the payment you could see that he knew the tip wasn't being paid however didn't ask if everything was ok or they could have done anything better. He just left promptly only to return a minute later to ask us to leave the table as our 2 hour slot was up!
I will say that the decor was fab. Some of the food was very nice however I will not be returning based solely on the service, such a shame.
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