Grand restaurants should not only be in grand settings but also provide grand service. Sadly this seems not to be the case at the Waldorf. My wife and I arrived early but were not welcomed at all by the young lady on the front desk, instead we were told abruptly to go away until the reservation time. At table we had to wait a long while to be served and for the meal to come, even though there seemed to be more serving staff than diners. We were seen by a succession of different waiters and there was no continuity. Not a single member of staff was able to explain the decorative motifs that appear everywhere around the room on the columns. Fortunately the food was good, otherwise it would have been a rather depressing experience.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.