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“total fail after 5 years”

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Paul - Euston Station
Ranked #13,246 of 22,827 Restaurants in London
Price range: US$31 - US$31
Neighbourhood: Bloomsbury
Restaurant details
Neighbourhood: Bloomsbury
Geneva, Switzerland
Level 6 Contributor
220 reviews
173 restaurant reviews
common_n_restaurant_reviews_1bd8 179 helpful votes
“total fail after 5 years”
Reviewed 13 January 2011

I've been stopping by here at least weekly for the past five or so years since the branch opened. Today was my last ever visit.

Ordered two coffees: latte and cappuccino at around 9.30 am. Cappuccino was fine but nowhere near perfect or Paul standard. The latte was stone cold. Not simply warm, but stone cold (so milk that must have been heated and left to get cold).

I returned to Paul and told the Barista the problem. He said he'd make a new one. Two colleagues were paying at attention including the manager. What the barista actually did was to take the lid off and stick the steam arm into the cold - drank - coffee. Not only is that a totally unacceptable way to solve the problem or even make a nice tasting coffee - but a serious health risk.

On presenting me with the 'new' coffee I asked the Barista if that is how he would normally make a coffee. He looked puzzled, and his colleague had to step in and tell him to make a fresh one. This was hardly any better than the original latte - but forget it and forget Paul.

  • Visited January 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank pinkyfeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Date | Rating
  • English first
  • Any
English first

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