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“Definitely pick a different hotel!!”

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Kensington Suite Hotel
Ranked #970 of 1,063 Hotels in London
London, United Kingdom
1 review
“Definitely pick a different hotel!!”
Reviewed 6 February 2013

Do not be fooled by the description or photos of this hotel. I found the receptionist to be exceptionally rude, unhelpful and arrogant. I stayed in a double room which was tiny, there was very little room around the bed. The room was dirty, cold and 'shabby'. The window was single-glazed and continuously rattled all night. The room was cold but they had at least provided an electric heater. There were hairs on the sheets. The bathroom door did not shut and when you flushed the toilet the water continued to run - very annoying!!
I didn't go to the breakfast room, I was pleased to be out.
I'm sure there will be other hotels of a similar price but of much better quality.

  • Stayed February 2013, travelled on business
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Helpful?
Thank Lucy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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433 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
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English first
Cincinnati, Ohio
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 January 2013

They definitely dupe you here, because there is NO FREE WIFI at this hotel. The only reason I gave one star is because the shower had decent water pressure and it was hot water, everything else about this hotel was just bad.

The guys who are at the front desk are no help at all, extremely un-informative and disinterested in helping guests. We asked one guy what the weather was supposed to be like the next day and his response was, "Uh, check the TV. The television." -- Are you kidding me? Also, you pay for the Wifi, and it is crappy connection and hardly works at all! We initially booked a double room, and it was unbelievable how small the room was, the bed basically took up the entire room, completely terrible. So, the two of us had to switch into a 3-person room - ridiculous. Also, the 'complimentary breakfast' that is included - it is just toast, a little cereal, and hard-boiled eggs, Oh almost forgot some coffee and your choice of milk, orange juice or apple juice, once again just not good.

Do not book this hotel, you can easily just get a cheaper one that's a little bit further away from the city, just make sure you're close to a train station and you can just hope on the tube and take it everyday to wherever you want to go in London very easily.

Room Tip: All rooms in this hotel will be bad, don't book hotel.
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  • Stayed January 2013, travelled with family
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    • Service
Helpful?
Thank muellek82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 January 2013

A truley awful experience, the room was dirty, damp and smelly. I complained and got a very defensive arrogant response from the owner who finally agreed to move me to a different room. However, same problem, bedding was dirty and hairs on pillows. Absolutely disgusting! Although the price is cheap the cost to your health could be massive. In hindsight I should have slept in the park.!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank Breadbasket1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 January 2013 via mobile

When you're staying in London, it's really difficult to tick all the usual boxes that make a place great without paying a small fortune. So with slightly lowered standards, this place really satisfied our needs. We stayed for 4 nights and were really happy with the location. It's on Holland Park Rd which is a main road with buses etc. It's only a ten minute walk to Shepherds Bush tube station (central London line) and Westfield shopping complex (massive!).

The rooms were small but actually bigger than many others we've stayed in for a similar price in London. Same goes for bathroom. Rooms were clean.

The breakfast was pretty average so I wouldn't go out of my way not to miss it. We often had to wait 15 mins to sit down as there are many guests and a very small dining room with only a few tables. Staff could definitely be friendlier but didn't really faze us.
Overall a good experience and about as good as it gets for that price in central London.

  • Stayed November 2012
    • Value
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Helpful?
Thank Kellyal88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
4 reviews
4 hotel reviews
Reviewed 4 January 2013

I did not plan to spend too much time in the hotel room, but I appreciated: the cleanliness, the polite service - they even helped me to print the schedule of buses for Stansted airport or offered to give me an adaptor for my laptop - the very good location and the more than affordable price. It is recommended for couples and solo travellers, but also for business men and women that do not need a space for business meetings. I did not enjoy too much the breakfast, as it was small and crowded, but was quite understandable given the high season of the holidays. Most probably, if I will travel again with a tight budget, would like to stay there again.

Room Tip: Make the online reservation in time. If you have some questions, don't hesitate to write them an...
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  • Stayed December 2012, travelled with friends
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Helpful?
Thank Ilana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
Reviewed 29 December 2012

Very Bad. Arrogant owner. No good quality food. No good service. I don't recommend this hotel. Also its very far from places we usually go. It was my bad experience. Service and owner is not helpful!!

  • Stayed December 2012, travelled with friends
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Review collected in partnership with Easytobook.com

Helpful?
Thank Yaowarote K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 23 December 2012

Really good value for money didn't know what to expect once I booked it but when we arrived the staff were really helpful and the room was average sized with everything you needed and very clean . The location is very good , has everything you need within short walkig distance , the bathroom smelled of urine that's the only bad point I can think of, don't listen to bad reviews on here I really enjoyed my stay

  • Stayed December 2012
    • Value
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Helpful?
Thank iyeiye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kensington Suite Hotel

Property: Kensington Suite Hotel
Address: 128 Holland Road, London W14 8BD, England
Region: United Kingdom > England > London
Amenities:
Free Breakfast Kitchenette
Hotel Style:
Ranked #970 of 1,063 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Kensington Suite Hotel 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Kensington Hotel London
Hotel Kensington Suite
Kensington Suite London

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