We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mediocre at best”

Giraffe - Royal Festival Hall
Ranked #2,282 of 22,834 Restaurants in London
Price range: US$4 - US$23
Cuisines: International
More restaurant details
Restaurant details
Good for: Child-friendly
Dining options: Lunch, Breakfast, Dinner, After-hours, Reservations
Neighbourhood: Southbank
Description: Freshly cooked food for everyone served to the sound of great music - guaranteed to make you feel good!
Level 6 Contributor
197 reviews
119 restaurant reviews
common_n_restaurant_reviews_1bd8 83 helpful votes
“Mediocre at best”
Reviewed 5 July 2014 via mobile

For such a great location and interesting menu, the food was close to terrible. It was very greasy, not well flavored, and came out so fast, it had to be sitting in warming bins. The first cocktail was weak, the second one stronger. I would not go back, very disappointed. The waitstaff was very aloof and didn't really seem interested in us at all.

Visited July 2014
Thank vermonterk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
giraffeconcepts, Social Media Manager at Giraffe - Royal Festival Hall, responded to this review, 9 July 2014
Hi there,

Thanks for taking time to give us feedback on your recent visit to our Southbank Centre giraffe.

I'm very sorry to hear you didn't enjoy your visit. I'll be passing all of your feedback onto the manager of the restaurant.

I can assure you that all of our food is cooked fresh to order.

Thanks again for taking the time to tell us about your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

934 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level 5 Contributor
54 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“Great for impromptu meal”
Reviewed 5 July 2014

Time to kill on the South Bank before getting the boat to O2 and needed just a light meal mid afternoon. Excellent chicken club sandwich with an option of sweet potato fries and partner had a really good handmade burger with straight chips. Could really recommend the lemonade and mint drink which comes in a jar with a handle - and lots of ice - very novel. We had a table on the corner outside - in the shade - and good for people watching. Waiter was really attentive. We will definitely return to this restaurant - in the past we might have gone to Wagamamas - and probably eat the same again.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Thank Cornishkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 4 Contributor
25 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 26 June 2014

Great food, great atmosphere, great service, friendly staff, balloons, giraffes, good prices! Recommend the Mexican burger!

Visited June 2014
Thank SJM1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burton upon Trent
Level 5 Contributor
83 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“Great time with the family.”
Reviewed 24 June 2014

Been here a few times with our children. The staff are brilliant with the little guys, very child friendly place. Now this is no kiddy meal type place. They put some serious thought into food for little diners.

As for the grown ups? Very much the same. You can sit here and relax with some very decent food and a cocktail or several. This is a place you remember fondly. When the family are down we will always try and eat at Giraffe. It's close to all the fun of the South Bank and the kids just love it.

Visited August 2013
1 Thank RossB1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“food is truly awful but location is good”
Reviewed 18 June 2014 via mobile

I had a (very) small meze to start and my friend had crispy shrimp. We both had beef enchiladas, which tasted like a badly cooked tesco value ready meal. all microwaved. Salad seemed like it had been left around. Avoid if you don't want to feel I'll afterwards!

Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Giraffe - Royal Festival Hall also viewed


Been to Giraffe - Royal Festival Hall? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing