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The Royale Chulan Hyde Park Hotel London
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Reviews (557)
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Reviewed 31 October 2013 via mobile

Stayed for two nights. Chose this hotel because of its location which was perfect for a short stay in London. Very easy access to West End and attractions. The hotel cost £70 per night so wasn't expecting 5 star but the room was filthy dirty - marks all over the walls and a very unclean dirty shower. The tap in the kitchen was leaking as was the kettle !!. The bed linen was however clean and we did get a good nights sleep which is what needed as was out all day. All this hotel need to do is ensure the rooms are clean and presentable and this review would be very good !!.

Stayed: October 2013
Thank Bigrobbo999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2013 via mobile

We had booked to stay here for four nights and were really looking forward to it as it was our first break away in ages.

However upon seeing our room we found it to be really dirty - bed sheets had blood stains on them and cups etc looked like they had just been used. Also don't be fooled by them saying each room has a kitchen - hardly! A kettle and small fridge is all. We then complained to the receptionist who said 'I don't know I don't see the rooms!' She rang for someone to check the room saying 'Apparently there are marks on the sheets'. There was no apology or anything.

We were shown a further two rooms both of which were shocking - filthy! The showers were disgusting that there was no way you would step in there, marks on the sheets, electrics loose on the wall.... I could go on! The staff were most unhelpful and just didn't care, no apology or anything.

I rang our travel agency and just by emailing some photos for evidence we were able to stay somewhere else after one night and got a refund for those nights we didn't stay.

I have never had to complain about a hotel before! awful, awful, awful.....avoid completely!

Stayed: October 2013, travelled as a couple
6  Thank rkg08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

We stayed here for 3days and 2 nights costing us £156 which may sound expensive but compared to other hotels this was brill, the hotel is approx 5min walk from 2 train stations and easy to find the reception are was clean and staff were pleasant and helpful throughout our stay. The room was small but very clean and suited us as we had lots planned and weren't staying there long, at the end of our stay we had to check out by 11 but our bus wasn't arriving until 5 the hotel kept our bags for us so we could make the most of our last day. In all this was perfect!!

  • Stayed: October 2013
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Thank Laurajones88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

I booked this hotel for my family to stay here while visiting me in London, the place is clean and the staff was very helpful. Rooms are big, air con, fridge and nice windows!
Great value for money for such a central location!

  • Stayed: June 2013, travelled with family
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Thank Ponyosakana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

This hotel was in a good Location for the City, and was very clean if a little worn, staff were friendly and we would stay here again.
Central Line tube was a 5 min walk and 5 x Stops to Leicester Square.

Room Tip: Top Floor room as walls and floors very thin hear everybody walking about. No restaurant & no fitness.
  • Stayed: October 2013, travelled as a couple
    • Value
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Thank SheltieJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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