I don't have an option on Trip Advisor for Good - only Average or Very Good. I would categorise this as Good, because it is what it is - part of a chain.
The mixed/poor reviews here are mainly because of people's expectations, but this is not THE IVY. And what it offers is a great location, glamorous interior and, rightly or wrongly, tourist prices. Having said that, and once you accept that, it's really not that bad at what it does.
It's a great place for a celebratory meal or lunch with friends. And yes, it's pricey, on the expensive side, and the service can be hit and miss, but it has a buzz about it and the food is reasonably good for a chain.
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