Met a friend here last night. Fortunately, had the foresight to make a reservation, as it was heaving and folks were waiting for tables. I would like to say upfront there is nothing wrong with the food, which is tasty and perfectly good for the prices, but we encountered a number of issues, some no big deal, some not to be ignored. Most - if not all - could probably be sorted with another one or two waiting staff employed. Zizi! Help the unemployed! Hire more! So...
Took a long time to get menus, even though other tables sat after us had been given them. Then took a long time for the waitress to get to us to take our order. As well as a bottle of wine, I asked our waitress for tap water. It didn't come. When our main dishes arrived, I asked the man who brought them if we could have some water. It didn't arrive. Finally, I went up to the bar (not a public bar, mind you, but where waiting staff give their orders in) and asked directly for 2 glasses of water, which I then carried back to our table. When our waitress came to clear our plates, I brought up the water issue. Her response: "I was going to get it for you, but then I saw you were getting it so I didn't." Um... No, that's not how it works in a restaurant where you're paying for both food and service.
When I went to use the ladies' loo (look away now if you have a weak stomach), only one cubicle was working and the one that was, was disgusting. Both urine and blood on the toilet seat, no toilet paper in the dispenser, but plenty strewn on the floor. Ewwww. Not nice. I told our waitress, who said, "I'll clean it up." Presumably she did, but this isn't something that a customer should have to tell staff about: Surely they should be checking the state of things on a regular basis so it doesn't get to that level.
The maitre d' brought us each a glass of wine as a "sorry", which was thoughtful and certainly the right thing to do. However, this place is a victim of its own success: the staff are too busy to do the best job.
One last comment: my companion and I ordered the same dish, but had quite different amounts in our bowls. A bit... sloppy, I suppose, says it best.
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