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“Oasis in The City”

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Andaz London Liverpool Street
Ranked #124 of 1,063 Hotels in London
Certificate of Excellence
Houston, Texas, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Oasis in The City”
Reviewed 13 September 2012

We were seated in the lobby by Anna to begin the checkin process and enjoyed refreshments and comfortable seating while she was taking care of everything on an IPad including the credit card information. Loved the high tech approach. Great room with all the amenities for the tech traveler on a pull down panel. A nice touch is the complimentary drinks and snacks in the mini bar. This was an oasis in the middle of the hustle and bustle next to Liverpool Station. We loved it and would defintiely stay there again. Way to go, Hyatt, with this new concept!

Room Tip: We enjoyed the view of the street but there was absolutely no noise.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Jan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazLiverpoolStreet, General Manager at Andaz London Liverpool Street, responded to this review, 20 September 2012
Thank you very much for the lovely comments following your recent stay with us. I am pleased to read you enjoyed the Andaz experience which is certainly very unique and made to make you feel as comfortable as possible. On behalf of the whole Andaz Team, I look forward to welcoming you back to Andaz Liverpool Street in the near future. Best wishes, Arnaud.
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3,122 reviews from our community

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Traveller tips help you choose the right room.   Room tips (363)
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Gore, New Zealand
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 September 2012

For me this was a three night stay at the end of a holiday tripping around the UK and Europe. A treat that I'll never forget. 5 star and still progressive. This is an innovative and exceptionally run hotel. There is nothing I could complain about. Complementary wine and canapés each night. All non alcoholic beverages and some snacks complementary 24hrs. The lobby was comfortable and sociable. The rooms where of adequate size. Bathrooms beautiful. All very clean and well designed. The night time turn down service was a nice suprise. Where the bed was folded back and a general service of the room was carried out. Small things make this 5 star. Big things offer 5 star quality. Pricing is very fair for this area and for a hotel of this standard. You will 100% enjoy your stay, make sure you take full advantage of the ammenities and complementary treats! Enjoy this very hospitable experience.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OliviaJVT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazLiverpoolStreet, General Manager at Andaz London Liverpool Street, responded to this review, 20 September 2012
Thank you for the lovely comments following your recent stay with us. It is always such a pleasure to read positive feedback so I really appreciate you taking the time to let us know how pleased you were with your stay here. Thanks again and I very much look forward to welcoming you back to Andaz Liverpool Street very soon. Best, Arnaud
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Wantagh, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 September 2012

Just got back from a 3 week trip to europe and had the unfortunate experience of staying for the first 3 nights at the Andaz London. We arrived at the hotel perfectly healthy and left with horrendous sinus, burning nasal passages and sore throats due to the hotel 's use of perfumed scent machines that blast a toxic scent throughout the hotel-it is even so bad that you can smell the scent from over twenty feet outside the hotel on the street! What is even worse , we had contacted Hyatt prior to making the reservation and had told the Gold Passport office that we suffered from allergies to perfumes flowers etc and to make sure that our room was scent free-only to arrive at hotel late at night on August 22, 2012 to find that our reservation request was totally ignored-in fact we should have been told by Hyatt not to stay at this hotel at all. Shame on Hyatt!!!! We Checked other Trip Advisor comments and just found other similar complaint-sorry that we didn't do this before we left for the UK-. My husband had the worst reaction and was sick for the next 5 days after leaving the hotel with a headache, horrendous sore throat etc. We would like the management of this hotel or the head of all of the andaz properties to contact us directly-in addition they should clearly indicate on their website the use of perfume machines in the hotel It was like going into the first floor of Bloomingdales department store in NYC and being sprayed with perfume samples right up your nose but in this case 24 hours a day- at least at Bloomingdales they ask you if you want a whiff first---so that you can escape-not very nice should have gone to the Churchill-Richard and Janet Messinger Long Island New York

Room Tip: all rooms have perfumed scent
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank mozart2787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazLiverpoolStreet, General Manager at Andaz London Liverpool Street, responded to this review, 10 September 2012
Thank you for the feedback on your recent stay at the hotel and I am sorry to read expectations were not met during your time with us. After follow-up with our team I can confirm that your allergy requests were adhered to with the removal of all bathroom amenities prior to arrival and all team members advised to ensure no fragrance was applied in or around your bedroom. Our cleaning products, used throughout the hotel, are both allergy and fragrance free and the hotel fragrance is not fed through the airconditioning but only through a small dispenser carried by our housekeeping team. We have worked closely with our supplier to design this natural Darjeeling fragrance is free of any parabens or sulfates. The fragrance is water based and has been tested extensively prior to its release. This scent was implemented in 2009 and is a signature feature well liked by majority of our guests. However, once again we do appreciate your feedback and apologise for a less than satisfactory stay. We will forward your feedback onto our supplier also. Best wishes, Arnaud.
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Chicago, Illinois
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 8 September 2012

I stayed here for 2 nights in September and loved every aspect of this hotel. It's now one of my all time favorites!

From the start to finish the staff here is exemplary - typically formal, all quite pleasant and warm. I love the Andaz concept of no front desk - after a long day and a long flight, it was nice to sit down for a minute while being checked in. My host Greg could not have been nicer or more charming - he made conversation and told me about the hotel.

My room was a corner king bedded room on the 3rd floor - it had high ceilings, large picture windows, and was styled very simply. I love the free mini-bar that Andaz is known for - mine was completely stocked with soda, juice, and local water. I ate from room service twice, at George Pub, and had drinks at 1901 - all fantastic (especially my made to order dinner salad from Room Service).

Overall, I was very impressed with this hotel's style and service. Even though Shoreditch can be a sleepy area on the weekends, it would be worth it to stay here considering all the extras (free mini-bar, free wifi) and amenities (5 restaurants, a big gym) this hotel has.

Room Tip: My room was a large, corner room at the end of a long hallway (#326).
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank ThirteenRight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazLiverpoolStreet, General Manager at Andaz London Liverpool Street, responded to this review, 10 September 2012
Thank you for sharing such fantastic feedback from recent stay with us. It is great to hear the hotel is now one of your favourites to head to and that you enjoy the Andaz concept so much. I really appreciate hearing the comments on the top service you received throught the hotel and in particular from your Andaz Host Greg, we will be sure to share your review with him. We look forward to welcoming you back to Andaz again soon! Best wishes, Arnaud.
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London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 September 2012

We stayed here for few nights and loved our stay very much. As other reviewer already mentioned the staff here are lovely and attentive, they offered refreshments as soon as we arrived and everyone we encountered was always willing to help. The bedroom is amazing, bathroom spotless and the bed very comfortable - plenty of soft drinks are complimentary in the mini bar and you also get free telephone calls and wifi. The food in the 1901 restaurant was excellent and the service again attentive. I would recommend anyone staying here to use the Andaz E-Host ( the online planner / concierge ) to request any special item ( like an ipod in the room) or to book a spa. Highly recommended if you need to stay near Liverpool street area.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Aroundtheworldtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazLiverpoolStreet, General Manager at Andaz London Liverpool Street, responded to this review, 10 September 2012
Thank you for taking the time to share the feedback from your recent stay with us at Andaz Liverpool Street. I am really so pleased to read such fantastic comments, particularly on the service you received from our team. This review will be forwarded to all of our team and we certainly hope to welcome you again in the near future. Best wishes, Arnaud.
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australia
Level Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 4 September 2012 via mobile

We stayed here 4 nights. We booked it as a secret hotel on wotif . I'm usually sitting on trip advisor reading a million reviews and this time we didn't have time and just took pot luck!
We couldn't have been luckier.
Very close to Liverpool tube station which made getting there easy even with two small children.
Check in was friendly.. In fact during our whole 4 nights we never encountered any unhelpful staff. They couldn't do enough for you. Nothing was a problem from getting pants altered to getting a baby sitter so we could see a show! Thanks to Emma our babysitter our children loved her.

Rooms where extremely clean and were a good size for London. Beds comfortable. A nice touch is non alcoholic drinks and snacks are complimentary.
We found the breakfast staff to be extremely friendly and accommodating. One particular man was fantastic with our two children. Something I'd never expect but he had a genuine love for children and was more then helpful!
Even our last morning we were in a rush and a lovelly gentlemen packed us a a few items . We arrived late with only ten min remaining of breakfast.. Just nice touches like that when it was not expected or asked by us..

I'd definitely return to this hotel without a doubt. Highly recommended.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvofholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazLiverpoolStreet, General Manager at Andaz London Liverpool Street, responded to this review, 10 September 2012
Thank you for taking the time to share such fantastic feedback from your recent stay with us. I am so pleased to read how much you enjoyed your time with us at Andaz Liverpool Street, and in particular the top level of service you received throughout the hotel. I will be sure to pass your comments onto our team who consistently do such a great job. We hope to welcome you again on your next travels to London. Best wishes, Arnaud.
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Huddersfield
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 September 2012

Attention to detail is taken to the extreme at the Andaz. The Staff are always pushing to go the extra mile for you in an effortless way and without sounding false too; which is quite attentive and reassuring. Rooms and other areas immaculate and I vow any of the Forte Dynasty to inspect this fine example of a Hyatt! Restaurant evening meal and breakfast both outstanding- well done Kitchen Brigade! I have to say i'm still in love with the aroma in this Hotel...(sad) but very relaxing and wish my home smelt the same! What would I change here? Nothing really but for the price- there are better value hotels in London at a much lower cost, without compromise on any of the Andaz quality. That said, I'm sure I'll return. 10/10 well done!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Malc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndazLiverpoolStreet, General Manager at Andaz London Liverpool Street, responded to this review, 6 September 2012
Thank you very much for your review. I am absolutely thrilled to read you have enjoyed all of your stays with us and most importantly that you have consistently been impressed by our fantastic team. I will certainly forward your review to everyone here. Thank you also for the great comments on the restaurants. Thanks again and I very much look forward to welcoming you back to Andaz Liverpool Street in the near future. Best, Arnaud.
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Additional Information about Andaz London Liverpool Street

Property: Andaz London Liverpool Street
Address: 40 Liverpool Street, London EC2M 7QN, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in London
#46 Romantic Hotel in London
#59 Business Hotel in London
#108 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Andaz London Liverpool Street 5*
Number of rooms: 267
Official Description (provided by the hotel):
Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay. Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more   less 
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Also Known As:
Andaz Liverpool Street Hotel London
Hyatt London

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