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“Skip the breakfast for a great stay”

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Andaz London Liverpool Street
Ranked #116 of 1,088 Hotels in London
Certificate of Excellence
Hamilton, Bermuda
Level Contributor
101 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Skip the breakfast for a great stay”
3 of 5 bubbles Reviewed 23 November 2013

Good recognition for elite Hyatt status, amazingly large connected rooms for a family stay, good location for a stay in the city which has increasingly more to offer, good dinner at the Hyatt sushi restaurant but by any mean, skip the breakfast. We experienced the most ridiculous, poor quality, rip-off breakfast we ever had!... And the B&F manager didn't care responding to our complaint!

Room Tip: Go for high floor
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pprhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 27 November 2013
Thank you very much for choosing to stay at Andaz Liverpool Street and taking the time to review your recent stay. We are delighted to hear how much you enjoyed your experience and dinner and are pleased to hear about the loyalty to Hyatt. We are sorry to read about the breakfast you experience though I understand that our Director of F&B has reached out to you directly. We are looking forward to welcoming you back again soon. Kind regards, Tim
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3,064 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (361)
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English first
Newcastle upon Tyne, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 November 2013

I would not normally review hotels, but this one is fabulous. I went down for a weekend with my Mother and the staff could not have been more considerate or courteous. We were told by our travel agent that only king bedded rooms were available but as soon as we arrived the staff could see that it would be more appropriate that we had a twin room, and dually organised one straight away. We were also able to choose a quiet room, a must in London, and never heard any noise.
The entrance is deceptive and the majority of the building is old and appears to have maintained many of the original features including a very impressing glass dome in the breakfast room.
We had a meal in the Brasserie on the first night, perfect for us, good prompt service in spite of us eating about 5 pm. Breakfast again was very good a large range of different cereals, yoghurts, hot food, cheese and meats. The staff gave us good advice about timing to get to the theatre and organised a taxi for us. Check out was very slick and an email was sent with the final bill for our records. On the whole a great experience, we will be going back in the New Year.

Room Tip: As for a quiet room, if that is what you want, ours was silent
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SACJF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 26 November 2013
Thank you so much for sharing your feedback with us following your recent stay. It makes our day to know how much you enjoyed the service, the breakfast and the facilities and we look forward to welcoming you back to Andaz again in the next year. Kind regards, Tim
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Guildford, England, United Kingdom
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 18 November 2013

We were impressed with the Andaz. The hotel's location, facilities, and our room were exquisite, as well as the food (since our visit I've been dreaming of the home made granola at breakfast and the bread in 1901). What really stood out was the professional, engaging and welcoming team who work at the Andaz. From the Duty Manager to the Barista, the service was excellent. We loved the ambience, it was a refreshing approach to 'hotellerie' - accessible and unpretentious (including check-in) while remaining very much 5*

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Natalie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 26 November 2013
Thank you very much for sharing your fantastic feedback with us, a modern oasis in the City! We are very glad to hear that you have enjoyed the hotel’s facilities and the restaurant offering, especially 1901’s delicious breakfast buffet. We will also make sure to pass your feedback onto our team who do an amazing job every day. Thank you again and we hope to you to Andaz again soon. Best regards, Tim
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Buxton, England, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

We stopped here for a weekend trip in London and it did not dissapoint. Cool, ultra modern with laptop check in. We arrived at 10.00am when check in was 3.00pm. I had already made arrangements for us to get changed because we were going out for lunch, but we were given a choice of rooms on varying floors. We stayed on the 6th and top floor mainly because we were told it was a 'quiet' room. It was and also very spacious and clean.

Room Tip: Ask for a quiet room if possible.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gareth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 26 November 2013
Thank you so much for this lovely message following your recent stay with us at Andaz Liverpool Street. We are thrilled to hear that you enjoyed your time with us so greatly and really appreciate the feedback, in particular on our team, they certainly do a great job for the hotel! We hope to welcome you back to Andaz Liverpool Street in the near future. Kind regards, Tim
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London, United Kingdom
Level Contributor
100 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 17 November 2013

Great location with very unique style. Clean, good sleep quality and great champagne bar! Bar food in champagne bar was lovely. What more do you need.
Breakfast experience not all that. I'd mainly recommend this property for a weekend stay in London and you have everything to hand.

Room Tip: All rooms are good and very quiet.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yvonne_2305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 26 November 2013
Thank you very much for this fantastic feedback! We are so happy to hear that you have enjoyed your Andaz experience and our newly opened Catch Champagne Bar & Lounge. Thank you for the recommendation and we hope to welcome you back to Andaz again soon. Best regards, Tim
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Stirling, United Kingdom
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 16 November 2013

This hotel does not come up to scratch. The room experience fails in several areas, not least the fact that the plumbing is akin to a ships pressure/vacuum system....VERY noisy ! The breakfast experience was terrible ! Domestic type dishes with lukewarm scrambled eggs, mushrooms and beans. The bacon was overcooked and again cold. The staff were by and large polite and efficient however. This was not a cheap hotel but I left feeling that I had not had anything like good value.

Room Tip: Cant help here but you may wish to ask how long the hike is from reception to some of the distant ro...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Duncan1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 26 November 2013
Thank you for taking the time to share your feedback following your recent stay at Andaz. The evac flush system which we have in place is a system installed to use 80% less water than a regular system but unfortunately it is slightly louder than a regular system.I was sorry to read that the facilities and breakfast buffet provided did not meet with your expectations though please rest assured that your comments will be reviewed internally. We hope to have the opportunity to welcome you back to Andaz. Kind regards, Tim
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London
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

Stunning first class and personal touch hotel. Incredible service and a central location for London's transport system and colourful East End. I highly recommend for the location for any Corporate events - roundtables, private dinners, seminars and conferences. There are a lot of hidden secrets to this hotel and I urge you to seek them out - well worth a visit! Five stars!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 26 November 2013
Thank you so much for this fantastic feedback, five stars! We are so glad to hear that you have enjoyed the Andaz concept and especially the service of our team, who are doing such a fantastic job every day. We are looking forward to seeing you soon again at Andaz. Kind regards, Tim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Andaz London Liverpool Street

Property: Andaz London Liverpool Street
Address: 40 Liverpool Street, London EC2M 7QN, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in London
#46 Romantic Hotel in London
#59 Business Hotel in London
#100 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Andaz London Liverpool Street 5*
Number of rooms: 267
Official Description (provided by the hotel):
Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay. Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more   less 
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Also Known As:
Andaz Liverpool Street Hotel London
Hyatt London

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