The Andaz does everything right! We stayed for 3 nights and the entire staff was friendly, helpful and proactive with every need and request. Our room wasn't ready when we arrived, so we returned an hour later (at the 3:00 check in time). We were served coffee and asked to sit in the lounge while everything was confirmed. The friendly desk agent (Balasz) escorted us to our room, pointed out the features and offered his services throughout our stay. The complimentary coffee, cookies and other treats may seem futile, but they were delicious and provided a good kick-start to our mornings/evenings.
My favourite service (and the most unexpected/appreciated) was our final evening when we asked for a bucket of ice to be delivered to our room. I requested this at the front desk as we returned for the evening. After 15-20 minutes, it hadn't arrived, so we called to re-request. Roughly 10-15 minutes later, the front desk agent called to confirm that we had requested the ice. She had misunderstood the room number, so she offered to immediately send up the ice, along with a bottle of complimentary wine. It arrived minutes later. The following morning, I found a note from the manager under the door. He asked to speak with us before we departed. As we drank our morning coffee in the lounge, the manager on duty met with us to discuss the delay with the ice on the previous evening. I had absolutely no issue with the delay, so the quick meeting gave us a nice final thought as we departed.
I have stayed at several Hyatts over the past few years, including Park Hyatts in Europe and the US. The service at the Andaz Liverpool Street is in a class of its own. Everyone we met was gracious, friendly and dedicated to providing each guest with the experience which will best suit (and surpass) his or her needs. I have found my new go-to hotel in London!
- Official Description (provided by the hotel):
- Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay. Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more less
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- Also Known As:
- Andaz Liverpool Street Hotel London
- Hyatt London