After years in Australia, I just moved back to Europe for a new work opportunity and ended up in Oxford which is a convenient 1 hour train ride away from London. Having stayed at several Andaz properties mostly in North America and being a real advocate for this brand which is part of the Hyatt group, I naturally was excited to find one of their properties (which had been the brand's first one world wide, actually) just so close from home and perfectly suitable for little weekend getaways.
I was not to be disappointed: The check in experience was lovely (though the iPads seem to only work properly in the West Hollywood property and there only) and I was guided personally to my room which is a very nice touch in all Andaz hotels. As a Platinum member, I received a generous upgrade to a huge room with a king bed and very spacious bathroom which also gave me views of the buzzing London street below. However, for some strange reason, you could not open the inner curtains which was a bit of a shame, I assume this has something to do with the heritage building the hotel is in. I also noted that some rooms must simply face the inner courtyard of the hotel which I would find highly disappointing to say the least.
The room itself was very modern but slick and simplistic in design, pretty much what you'd expect in an Andaz. The building itself is really old and how they converted this into a modern 5 Star hotel is simply amazing. If you've been to the Andaz in San Diego before, you'll have a good idea of how that would look like, it did remind me a bit of this. The bathroom was a bit odd and as others have mentioned, the vacuum-toilet and bathtub are just a nuisance and a typical European example of environmentalism going just that one step too far. The lovely check in lady hinted to me that these were concessions in order to get approval to renovate the building into this new hotel to begin with so I won't take off a rating point for it. The toilet flush pretty is essentially the same you find on most modern airplane toilets where a vacuum sucks everything out of it producing a really loud noise. Needless to say, that noise was very clearly audible not only from your own bathroom but, more of an issue, also from all the bathrooms in the room around you. I couldn't resist and had to try out the bathtub (this way probably wasting more water than got saved with this system) and emptying this caused even louder bursts of noise for about ten minutes or so. I suspect that Hyatt must have regretted installing those monsters as soon as the first guests complained about them as I haven't found them in any of the other Andaz properties that came after it.
The design of the bathroom was meant to look classic British and was very nicely tiled though I personally would have preferred a walk in rain shower like in the Andaz on 5th Avenue or in San Diego rather than the weird, faux-old looking shower with a shower head that you can neither detach nor move up and down. Besides that, I couldn't find any faults, all the Andaz standards were there like free Wifi, free non-alcoholic drinks from the mini bar, a super comfy (and firm, I love that at Andaz!) mattress and the likes. The only real gripe was a call from housekeeping shortly past 12 even though I had specifically confirmed my late check out as a Platinum member by 2pm. This usually p$%@es me off big time but the check out guy so profoundly apologized for it that I'll keep giving 5 points anyway. Service and property as well as status recognition were absolute top and this property now has a new regular guest- I've already booked three more weekend stays over the coming few months :-)
- Official Description (provided by the hotel):
- Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay. Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more less
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- Also Known As:
- Andaz Liverpool Street Hotel London
- Hyatt London