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“Rating would have been excellent if the wifi, safe and aircon worked”

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Andaz London Liverpool Street
Ranked #120 of 1,068 Hotels in London
Certificate of Excellence
Perth Australia
Level 5 Contributor
57 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Rating would have been excellent if the wifi, safe and aircon worked”
Reviewed 6 May 2014

The Andaz is located in a really interesting part of London and we loved staying here. Our first room was lovely, stylish with a view. Unfortunately the safe wasn't working but this was prompty fixed, then when we tried to log on we couldn't get the wifi to connect. The staff tried to get us connected several times and then decided to move us. So at 9pm we moved rooms and the new room's ambience was less appealing but the wifi worked! I was disappointed about the room and then the next day the room was freezing. The staff couldn't fix this problem as it was due to the hotel heating being turned down due to the hot conditions outside (15 degrees, not hot for an Aussie). We never usually have so much contact with hotel staff during a stay but the Andaz staff are a credit to their organisation. Despite the inconvenience to us the staff did their best and the good aspects of the hotel far outweighed the bad. Would I stay again? Yes, if the price was right.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Torvie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 12 May 2014
Thank you very much for taking the time to review your recent stay at Andaz Liverpool Street. We are extremely sorry to hear about the issues you had to face during your stay though are delighted to hear that our staff was able to assist you promptly. We will pass your comments onto the team and hope to see you soon again at Andaz. Kind regards, Tim
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Traveller tips help you choose the right room.   Room tips (367)
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Dallas
1 review
Reviewed 5 May 2014

The hotel staff and management at this property take guest comfort and needs extremely important. I was amazed at the service while there, follow up emails after our stay and general care and concern that just seems rare these days. I would choose this property again without thinking twice. It's literally next door to the Liverpool Street train and tube stations and is within easy walking distance to many of the east London tourist sites and markets on the weekend. The staff even make excellent restaurant recommendations as well.

For a London property the rooms are very spacious and the hotel is very quiet. We never experienced any train or street noise even though the view out of our window was the roof of the train station. If you are an architectural buff you'll like this hotel as well with it's history as a Masonic Temple, it's very beautiful and has a lot of character in the common areas, specifically the restaurants and bar areas. The Andaz includes complimentary snacks, juice, soda and water in your room, that's always a nice touch when you need a little something.

I am a huge fan of Hyatt hotels but this was my first Andaz stay, I had high expectations and they exceeded them.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sccooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 12 May 2014
Thank you so much for this fantastic feedback, we are thrilled to hear that we have exceeded your expectations and that your first stay at Andaz was in London. We love receiving such great comments about our staff so we will ensure that your comments will be passed onto our team. Thank you again and we hope to welcome you soon again to Andaz Liverpool Street. Kind regards, Tim
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Scottsdale, Arizona
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 May 2014

Stayed at The Andaz for the first 5 nights of our two week UK vacation. I won't duplicate all the previous reviews but I can confirm all of their positive traits! The staff, the free snacks and sodas, the unique check in, all were wonderful. They upgraded us to an oversized King room (25th wedding anniversary, thanks Hyatt!) even though I was using points, so even being a non-revenue customer they treated us exceptionally well. And they had a nice anniversary present waiting for us in the room upon our arrival! The bed was the most comfortable of our trip, and the wi-fi in the room was the most dependable (as we found, this was not a given elsewhere). We didn't get a chance to patronize the restaurants and bars on-site, but they did look very contemporary and updated. Location is very convenient to Liverpool Street Station, just a short one minute walk from the front door to the station entrance.

Only downsides for us were (1) Although the room was terrific, quiet, large, etc.there was absolutely no place for us to unpack and store our clothes (just a very small closet). However, they were kind enough to bring us up a small dresser drawer piece which served quite adequately! And (2), while the location is very convenient to the Tube, it is also in The City and not within walking distance to many sights, so by the end of our 5 days we were tiring of the tube rides to get to places such as Covent Garden, Westminster, Buckingham Palace, Trafalgar Square etc. That being said, it is within easy walking distance of The Tower of London, St. Paul's, Spitalfields Market, etc. Both of these downsides are very minor in comparison with the overall experience.

Overall, you can't go wrong with this place and we'd definitely recommend it!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 12 May 2014
Thank you very much for this fantastic feedback. We are delighted to hear that you have chosen to stay at Andaz for your wedding anniversary and that our staff was able to make your day even more special. We hope to have the opportunity to welcome you soon again. Kind regards, Tim
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Romsey, United Kingdom
Level 6 Contributor
170 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 29 April 2014

Delivered on every level. Very stylish service and decor, lobby is amazing in terms of design, scent and free goodies such as coffee and wine / canapes in evening.

Room very well designed, quiet and comfortable. Plantation toiletries and complimentary minibar was lovely.

Check in and out was a dream on ipad. Location is brilliant I so prefer the East end of London and the city is lovely at weekends.

Closeby I have several recommendations. The breakfast club on artillery lane for the coolest best breakfast place you will ever go to, plus sushi samba on 38-40 floor of the heron tower, which is almost next door, the views are amazing as is the glass lift on side of the building.

Room Tip: We asked for one over the train station roof, this was very quiet
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JDWB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 12 May 2014
Thank you so much for taking the time to review your recent experience at Andaz. We love receiving such great feedback like yours and are especially delighted to hear how much you enjoyed the service and the location of the hotel, in London's creative heart East London. We look forward to seeing you soon again at Andaz. Kind regards, Tim
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San Francisco, California
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2014 via mobile

Great staff! The location is pretty nice. The front desk staff and doormen were very attentive and eager to help us with anything. The room is outstanding! Spacious and the amenities were great! I would love to stay in this hotel the next I visit London.

Stayed March 2014, travelled as a couple
Helpful?
Thank Cezar77rn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 12 May 2014
Thank you so much for this great feedback, we are delighted to hear how much you enjoyed the rooms and especially the service of our staff who do such a brilliant job every day. We look forward to seeing you soon again at Andaz Liverpool Street. Kind regards, Tim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oak Lawn, Illinois
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 April 2014

We recently stayed at the Andaz Liverpool Street Hotel and it was wonderful! The first thing I noticed as we approached the entrance was the wonderful scent. The hotel lobby looks beautiful and smells amazing. The front desk is not your typical front desk, but a table off to the side with laptop computers where the staff checks you in. They offered us a beverage, water, pop, juice, etc which was nice after traveling. The staff was very helpful and knowledgable about where to go and what to see while in London. Our room was very spacious with a two story ceiling and windows! The bed was so comfortable and the bathroom was large with heated towel racks. I loved the combination of old and new throughout the hotel. The stained glass ceiling in 1901 is beautiful and the breakfast served there was delicious. We had dinner one evening at Eastway and everything we tried was so good. The Catch Champagne bar was so relaxing after a busy day of sight-seeing. I can not say enough good things about this hotel. The staff is very attentive and the hotel is very well managed. I would stay there again in a heartbeat!! Thanks, ANdAZ for a wonderful stay!

Room Tip: I would ask for a room with a high ceiling.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MMP121882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 12 May 2014
Thank you so much for this fantastic feedback, we are delighted to hear how much you enjoyed the hotel's facilities, the delicious breakfast buffet and Andaz's unique scent Darjeeling. We hope to welcome you back to Andaz soon again. Kind regards, Tim
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Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 April 2014 via mobile

Stayed there for 2 nights recently over Friday/Saturday, outstanding friendly and helpful staff, really nice wine bar and restaurant attached, very nice and comfortable rooms, very comfortable bed, modern interior housed in an old historic building, 2 minutes walk away from Liverpool Street Station, so very accessible to City also. Room service excellent. Very nice simple breakfast in beautiful breakfast room

Stayed April 2014, travelled on business
Helpful?
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 29 April 2014
Hi Michael, thank you so much for this great feedback following your recent stay. We are thrilled to hear that you had an outstanding experience at Andaz, especially the service from our staff. We will make sure to pass your comments onto the team here. Thank you again and we hope to welcome you back to Andaz Liverpool Street soon again. Best regards, Tim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Andaz London Liverpool Street

Property: Andaz London Liverpool Street
Address: 40 Liverpool Street, London EC2M 7QN, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in London
#46 Romantic Hotel in London
#59 Business Hotel in London
#104 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Andaz London Liverpool Street 5*
Number of rooms: 267
Official Description (provided by the hotel):
Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay. Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more   less 
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Also Known As:
Andaz Liverpool Street Hotel London
Hyatt London

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