My wife and I stayed 2 nights in early August in an Andaz Suite.
We've stayed in loads of hotels, but this was our first stay with the Andaz brand. Honestly, they did not disappoint. Service was seamless, the hotel was modern, sleek, and clean, and the staff was very helpful.
First of all, this hotel is in an incredibly convenient location. Located next door to Liverpool St station, you are never more than 15 minutes away from pretty much anywhere in central London. We spent 2 days exploring London, and our hotel was a great to use as a home base.
The check in process was seamless. We walked in, were greeted by a member of staff with an iPad who offered us something to drink while we sat down to check in. Within 5 minutes, he had our information and we were ready to head up to. As a Diamond member, we were introduced to the hotel's manager which was unnecessary but a nice touch. I think that's really great as it's great to see management taking ownership of how their customers were treated.
We were guided upstairs by the same guy who checked us in. He quickly showed us around the suite which included two bathrooms, a bedroom, and a working/lounging/eating area. It was well designed an tastefully decorated. It was nice, but not so nice as you were afraid to sit down or touch anything. Very comfortable.
Probably one of my favorite things about our stay was the complimentary drinks (non-alcoholic) and snacks provided in each room. In addition, there was a nice Nescafe coffee maker which was great to use first thing in the morning. It's super convenient to simply grab some water or soda or whatever without worrying about getting charged an arm and a leg. Again, snacks and beverages were FREE which was great. This is available to ALL room types, and not just for people staying in suites. I imagine the snacks and drinks would be ESPECIALLY awesome if you were staying there with kids.
As Diamond members, we ate a free breakfast provided by the hotel. We tried both the buffet and the a la carte options, and both were great.
Overall, our experience was incredible. We'll definitely be staying in other Andaz hotels in the future. It was really, really nice but not at all stuffy or pretentious about it.
The two improvements that I would make would be:
1.) Plastic water bottles instead of glass. Having plastic bottles would have made it much easier to to take the drinks with us when we left to explore for the day.
2.) Better signage around the hotel.
Check out was efficient and quick. The doorman Dino was a champ- he waited outside and let us know when our Uber car had arrived.
- Official Description (provided by the hotel):
- Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay. Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more less
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- Also Known As:
- Andaz Liverpool Street Hotel London
- Hyatt London