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“Great room, friendly staff and delicious breakfast!” 5 of 5 bubbles
Review of Andaz London Liverpool Street

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Andaz London Liverpool Street
Ranked #112 of 1,089 Hotels in London
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great room, friendly staff and delicious breakfast!”
5 of 5 bubbles Reviewed 17 August 2014

I won a King room in a charity auction, so i took my girlfriend along and they upgraded us for free to a large king room! Bed and room were amazing I'm super tall and its only the second bed in my life that I have fit in
Staff were very helpful and looked great I loved their shirts! Breakfast was amazing and all the free little snacks at reception were a nice touch
Literally no negative points - the room, service, food, staff, ambience, food, atmosphere, food architecture, decor, and food were amazing - cant wait to stay again! :)

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kai54208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 22 August 2014
Thank you very much for this wonderful review, we are so happy to have thoroughly enjoyed your stay, especially our comfy beds and the service of our staff which I will make sure to pass onto the team. Thank you again for choosing Andaz Liverpool Street and we are looking forward to welcoming you back soon. Best regards, Tim Flodin
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3,022 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (359)
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English first
Dallas, TX
Level Contributor
196 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 16 August 2014

After a 10-day tour through Italy, we decided we would stay in London one night on the way back home to Texas. My husband had been to London previously, I had not. I love Andaz hotels, and this location was great. The staff was over-the-top indredible. The bed was exceptional. The size of the room was very spacious. It is not in the middle of the touristy stuff, but close enough to get to everything to see the sights. Will certainly stay there when I go to London again.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DallasMeetingPlanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 22 August 2014
Thank you so much for sharing this brilliant feedback with us. It is so great to hear that you have chosen to stay at Andaz Liverpool Street after a great trip in Italy and to read how much you have enjoyed your experience. We will make sure to pass your comments onto our staff who do such a brilliant job every day and hope to welcome you back soon again. Kind regards, Tim Flodin
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Singapore, Singapore
Level Contributor
136 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
4 of 5 bubbles Reviewed 15 August 2014

This was an experimental stay to try out the Andaz brand - stayed there for 6 nights. In true Hyatt standard, they gave me a suite award upgrade with all the bells and whistles that come with membership.

However, the décor and ambience of the Andaz brand is strictly a matter of individual preference. It is quite 'funky' and modernistic property and also in terms of service delivery - a lot of communications is done with interactive iPads. I find that depersonalised, although they attended to every request, flawlessly. Staff are very young and attentive. Somehow, I prefer classical type hotels which can have a warmer approach to guests.

The room given was spacious and adequate, considering that most room size standards in London tend to be quite pathetic at around 20m2 - mine was almost 50m2. Mini-bar was complimentary (non-alcoholic items only) which was pleasing and convenient. Breakfast service was impressive. Internet connection was excellent.

Overall, however, I would rate this with a 4* mainly because it was not 'luxury'. Also, I still prefer the classical, warmer hotels.

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gul1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 22 August 2014
Thank you very much for taking the time to review your recent stay with us. We are so happy to hear that you value the Hyatt brand and loved reading the great comments about the service of our staff and the facilities. We hope that your travels will bring you back to Andaz Liverpool Street in the near future. Kind regards, Tim Flodin
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St Helens, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

The hotel is very impressive and all staff, without exception, were very professional and most kind and welcoming. I was particularly impressed by the smart appearance (impeccable shirts) of both male and female staff. Please let it catch on in the rest of the UK.
Bee Harrison, UK.

Room Tip: The lights do work! - finding the master switch was a bit awkward at first in the dark - all sockets...
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 77bee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 21 August 2014
Dear Bee, thank you so much for this great feedback, we love receiving such great comments on our hotel and are especially happy to hear how much you liked the uniform. We look forward to seeing you soon again at Andaz Liverpool Street.
Kind regards, Tim Flodin
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Seattle, Washington
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

The service at the property was great and overall so was the property. The only pet peeve I had was the extremely loud toilet flushing. The vacuum flush toilets are audible when the rooms above and below you flush which in the middle of the night woke my girlfriend up several times during our week there.

  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank DErtg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 21 August 2014
Thank you so much for this lovely feedback, we are really happy to hear how much you have enjoyed your stay. The vacuum-based water system used by the hotel uses only 20% of the water of a conventional system though we appreciate the comments as the system is currently being reviewed. Thank you again and we hope to welcome you back soon again.
Kind regards, Tim Flodin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hilversum, The Netherlands
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

The Andaz at Liverpool Street has become our favorite place to stay for short breaks in London, which we do about 2 or 3 times every year. It's not smack in the middle of all the tourist highlights but for us that's a big advantage. It costs about 30-40% less than other 5*-hotels that are more centrally located especially on weekends (when the room rate drops about 60% compared to during the week). From City Airport it's only 20 minutes by DLR and then a short 10 minute walk (or 1 stop on the Underground) to the hotel.

Being next to Liverpool Street Station it's you can be in Soho or on Oxford street in 10 minutes with the Underground, and there are numerous buses to choose from. In the area around Spitalfields and in the direction of Brick Lane or Shoreditch you'll find lot's of restaurants, bars and shops that do not close on weekends like everything else in The City.

The hotel itself is excellent, very quiet with relatively spacious rooms for central London. On our last visit we had the standard Andaz King room overlooking the atrium. It was quiet and comfortable, with all amenities that you would expect from a 5* hotel. Soft drinks from the minibar were included, something that has become more common recently. Street side rooms are lighter but since Bishopsgate is a very busy street, this might make for less-than-ideal sleeping conditions. Staff is super-friendly and knowledgable, and housekeeping was flawless.

Small annoyance: the hotel uses a specialized high-pressure drainage system not unlike the kind you'll find in airplane bathrooms. It seems to use a lot less water, but the downside is that it's quite noisy. You'll notice when the person in the room above you drains the tub or uses the toilet.

Room Tip: Inside rooms are quieter. Separate shower in Large King-rooms is very narrow.
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank danielkegel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 21 August 2014
Thank you for sharing the feedback regarding your recent stay at Andaz Liverpool Street. We are delighted to know how much you enjoyed the service, hotel facilities and location and hope to have the opportunity to welcome you back again soon to Andaz. Kind regards, Tim Flodin
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Bangor, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

I can't recommend this hotel enough. The location is great, pretty much next door to Liverpool Street Station. The staff are helpful and the offer of a drink when checking in was more than welcomed. Our room, a king double, was spacious and nicely decorated. We ordered room service a few times- the food was freshly cooked and delicious, but not overly priced. You get a lot for your money in this hotel.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ALO1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim F, General Manager at Andaz London Liverpool Street, responded to this review, 21 August 2014
Thank you very much for taking the time to share this amazing feedback with us. We are so pleased to hear that you thoroughly enjoyed your stay and the overall Andaz concept and experience. We hope your travels bring you back to Andaz Liverpool Street again in the near future.
Kind regards, Tim Flodin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Andaz London Liverpool Street

Property: Andaz London Liverpool Street
Address: 40 Liverpool Street, London EC2M 7QN, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in London
#46 Romantic Hotel in London
#59 Business Hotel in London
#97 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Andaz London Liverpool Street 5*
Number of rooms: 267
Official Description (provided by the hotel):
Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay. Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more   less 
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Also Known As:
Andaz Liverpool Street Hotel London
Hyatt London

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