My wife and I stayed at the Andaz for 3 nights, and I have to say that there were plenty of positives, but a few head-scratching negatives.
The room that we got on the top floor was rather spacious which is understand is not the norm in London. The big ultra comfortable bed was fantastic (Hyatt always does this right). However, with this being on the top floor of a very old building, the only way to look out the porthole style windows was up, since they were high on the wall. That was strange.
We loved the free minibar and wifi (although it was brutally slow bandwidth for a hotel of this caliber). The flat panel TV was nice and large, however I believe that the list of available channels is very, very limited. I love the towel warmer in the bathroom - great trend in hotels.
This hotel has one of the best hotel gyms I have ever seen.
The downsides seem petty, but it made the trip a little frustrating.
First, we had to get a step ladder for the bathtub. It was a high step up and it didn't feel safe (especially since the handle on the wall was loose). After speaking with the hotel GM, they wound up also bringing us (my wife is short) a non-slip stool, which was better.
Also it appears that this hotel doesn't believe that travelers want to look pressed and clean as the rooms do not come with irons and ironing boards. Upon asking for one, we were given an old crusty iron and an ironing board that not only had a nice tear in the pad (try ironing on top of that), but it also appeared that it had been thrown down a flight of stairs on more than one occasion. When we asked for a replacement, we were given a more steady board, still with a torn cover and another beat up iron with a broken switch on it.
After much back and forth with housekeeping, they finally brought us one more set (after being told that there were no more available in the hotel and the hotel has less than one per room) that was a slightly better iron and an ironing board that had the cover put on backwards (I swear it was comical at this point).
The last issue was for my wife. The hair dryer isn't in the bathroom, it's in the desk - along with the makeup mirror. It's underneath the desk and it pulls up. We didn't know this and even asked for a makeup mirror to be brought up because my wife was having issues in the bathroom (again, she's short). Instead of telling us where the mirror was, they just told us that they didn't have a mirror to give us.
Now, in the hotel's defense, this could have been covered in the "let me show you to the room" that was offered when we checked in, but we declined after having gotten in on a very delayed red-eye. Who knows...?
Overall, the location was fantastic for getting around London and the staff was efficient and pleasant if lacking a certain feeling of warmth. The GM genuinely wants the guests to be comfortable and was incredibly helpful when speaking to him.
Just get your clothes pressed before you go.
- Official Description (provided by the hotel):
- Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay. Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more less
- Reservation Options:
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- Also Known As:
- Andaz Liverpool Street Hotel London
- Hyatt London