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“Decent, but has some flaws” 3 of 5 bubbles
Review of Andaz London Liverpool Street

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Andaz London Liverpool Street
Ranked #111 of 1,089 Hotels in London
Certificate of Excellence
New York City, New York
Level Contributor
74 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Decent, but has some flaws”
3 of 5 bubbles Reviewed 24 June 2009

My wife and I stayed at the Andaz for 3 nights, and I have to say that there were plenty of positives, but a few head-scratching negatives.

The room that we got on the top floor was rather spacious which is understand is not the norm in London. The big ultra comfortable bed was fantastic (Hyatt always does this right). However, with this being on the top floor of a very old building, the only way to look out the porthole style windows was up, since they were high on the wall. That was strange.

We loved the free minibar and wifi (although it was brutally slow bandwidth for a hotel of this caliber). The flat panel TV was nice and large, however I believe that the list of available channels is very, very limited. I love the towel warmer in the bathroom - great trend in hotels.

This hotel has one of the best hotel gyms I have ever seen.

The downsides seem petty, but it made the trip a little frustrating.

First, we had to get a step ladder for the bathtub. It was a high step up and it didn't feel safe (especially since the handle on the wall was loose). After speaking with the hotel GM, they wound up also bringing us (my wife is short) a non-slip stool, which was better.

Also it appears that this hotel doesn't believe that travelers want to look pressed and clean as the rooms do not come with irons and ironing boards. Upon asking for one, we were given an old crusty iron and an ironing board that not only had a nice tear in the pad (try ironing on top of that), but it also appeared that it had been thrown down a flight of stairs on more than one occasion. When we asked for a replacement, we were given a more steady board, still with a torn cover and another beat up iron with a broken switch on it.

After much back and forth with housekeeping, they finally brought us one more set (after being told that there were no more available in the hotel and the hotel has less than one per room) that was a slightly better iron and an ironing board that had the cover put on backwards (I swear it was comical at this point).

The last issue was for my wife. The hair dryer isn't in the bathroom, it's in the desk - along with the makeup mirror. It's underneath the desk and it pulls up. We didn't know this and even asked for a makeup mirror to be brought up because my wife was having issues in the bathroom (again, she's short). Instead of telling us where the mirror was, they just told us that they didn't have a mirror to give us.

Now, in the hotel's defense, this could have been covered in the "let me show you to the room" that was offered when we checked in, but we declined after having gotten in on a very delayed red-eye. Who knows...?

Overall, the location was fantastic for getting around London and the staff was efficient and pleasant if lacking a certain feeling of warmth. The GM genuinely wants the guests to be comfortable and was incredibly helpful when speaking to him.

Just get your clothes pressed before you go.

  • Stayed June 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MattNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Minneapolis
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 20 June 2009

This Conran designed hotel is wonderful mix of modern and Victorian styling, with a great lobby area and pleasant, efficient staff. It's next the the Liverpool St. station so easy to get to if you choose public transport. Although modern, the rooms are very comfortable. Plus, they offer free amenities like bottled water and snacks in the room, which are replenished daily. This hotel succeeds in being modern and doing with style.

  • Stayed February 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank minnie_n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 18 June 2009

We recently got a good deal, approx £125 for one night, for Andaz via Top Secret rooms on lastminute.com which we were very happy with.

The hotel has lost only a small amount of its character in its transformation from The Great Eastern to part of Hyatt's new chain - I'd say hip and corporate contemporary rather than cutting edge these days. But onto our stay, our comfortable, well fitted out room was a good size and the bed was massive with good white sheets and bedding. We also liked the iPod docking station, the clean and super functional bathroom (with bath), the generous amount of Ren toiletries and the mini bar stocked with complimentary organic juices, water and nibbles.

Location, right next to Liverpool St, made getting about London on a hot Bank Holiday weekend really easy. A great choice if you can get it via lastminute.com and need to be close to Liverpool St.

Our only niggle was reception - they were so busy when we were checking in/checking out & retrieving luggage that it took forever and a day, the best part of 1/2 hr to actually get to our rooms. However, the desk staff were gracious & as efficient as they possibly could be and the complimentary soft drinks they were handing out at check in went some way to assuaging the backlog of hot and sweaty guests building up.

However, if the company is paying and you don't mind a 10min walk, Threadneedles has more character (but the rooms are smaller), and if you're on a budget (& can book in advance to get the super cheap deals) and looking for something a bit more Hoxton hipster, then The Hoxton might be more for you.

  • Stayed May 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Funky_travel_junky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent, UK
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 June 2009

I stayed here on a Saturday night with my husband and 22 month old son and we would thoroughly recommend the hotel for a weekend getaway in London. The staff were friendly, the reception was impressive, and our room, although a little small, was well kitted out with everything we needed - including a complimentary fridge of water, juice and nibbles, a flat screen tv, ipod dock, bathrobes, lovely Ren toiletries etc etc. We were sorry to have to leave!

  • Stayed June 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CEWH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 June 2009

this hotel is extremely modern...the staff was friendly. the room was small, but perfect for me for a 2 day stay. definitely the nicest hotel i've stayed at in london.

very close to the tube station with easy access to most lines of the tube. it is in the financial district which shuts down after work, but it at least it's quiet.

  • Stayed April 2009, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank greeny24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oxford
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 5 June 2009

OK, if you're making a comparison to a Hilton or similar, maybe Andaz has a few chops but it's really not anything to get excited about - our room lacked character and had a bathroom straight out of a suburban new build. There were also some pretty major plumbing issues - any toilet or shower use (in our room or those close by) resulted in a roaring nuclear detonation that made the room shake. Not great for a nights sleep. And dispensing with a front desk in favour of wandering staff with laptops just made check-in a farcical.
Stick to Threadneedles, Rookery or Zetter.

  • Stayed May 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bentoboxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
461 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 704 helpful votes
3 of 5 bubbles Reviewed 3 June 2009

The best thing going for this hotel is its City location - if that is where one has to be for business, it is very convenient... For the money, I would probably head somewhere else next time when staying in the City (perhaps even the the Hilton across the London Bridge).

So the cons first. In many ways, this hotel is quite beautiful, I loved the domed areas of this old refurbished building, and yet, despite all the modern design features, eg. rather lovely sleek furniture, accents of colour in otherwise monochronistic colour scheme, and high tech touches - it lacks soul. It sure doesn't evoke in one any great feelings or memories to take away.

The floor plan, at least in my room on the 5th floor, did not make sense. The bathroom i had was absolutely enormous, for no apparent reason, you could skate in it, and yet the room was so small for such a grand bathroom... Soundproofing is not great. Aircon is noisy and it did not cooperate on the temperature regulation front, so I had to switch it off which then made the room too stuffy to sleep in. Doors not easy to get into.

Last gripe, the laptop check in by, what seemed universally height challenged staff who insisted one sat down on backless useless round stools in the reception upon arrival whilst one's luggage and laptops were thrown all over the place, was inconvenient and slow. They need your credit card to swipe, but it was not working so one got stuck in there for inordinate amounts of time. Whenever one needed "real reception" people to talk to, the line up was there and it was frustratingly slow.

On the positive side, housekeeping and support staff on the actual floors were super helpful (in fact they are the ones and not laptop wielding snooties on the ground floor who are kind enough to help one navigate a rather meandering large building). Any calls for room service were handled in super efficient and friendly way, and I have to recommend the japanese menu for room service, which was very good for hotel food. So, to sum up, an OK hotel, but not great.

  • Stayed May 2009, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank l-globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Andaz London Liverpool Street

Property: Andaz London Liverpool Street
Address: 40 Liverpool Street, London EC2M 7QN, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in London
#46 Romantic Hotel in London
#59 Business Hotel in London
#96 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Andaz London Liverpool Street 5*
Number of rooms: 267
Official Description (provided by the hotel):
Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay. Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more   less 
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Also Known As:
Andaz Liverpool Street Hotel London
Hyatt London

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