This is a fairly new hotel with modern, minimalistic design. Very nice that the price includes internet and all drinks in the fridge. The rate is really not that bad considering it's in London. Great especially if you are traveling elsewhere through Liverpool station.
However, choices of entertainment and food are limited. More importantly, I just do not understand the staff's service and behavior during my stay.
The strangest thing I experienced at this hotel is the treatment of my luggages and the service of the staff. I checked in on July 24 in the early afternoon and got a great corner room. After checking in, I left my luggages in the room and went out for city tour. When I came back in the evening, all my belongings were gone. After checking with the front desk, they told me they had to remove all my stuff because they thought they were the luggages left by the previous guest. It sounded unreasonble to me since I checked in on the same day and the room was cleaned. I would have called them for assistance if there had been lugguages left by the previous guest in the room. The fact that they took my stuff during my stay without asking is odd. Besides, there were name tags on my luggages and they should have known that they belong to the person who just checked in.
The strange treatments did not end there. The next morning at around 9 am while I was still in bed, I heard a person trying to scan the key card to get in to my room and playing with the door knob. I looked through the peekhole and saw a person with uniform (the hotel staff) at my door trying to get in. The point is: the person NEVER KNOCKED THE DOOR. I opened the door and was quite upset about the behavior. The staff apologized and told me he was just checking the lock. Checking what? There was nothing wrong with the lock and the key. It was the treatment of my luggages that was inappropriate. If they really had doubt about the lock and key and needed to examine them, shouldn't they inform the guest before trying and AT LEAST KNOCK THE DOOR. Sounds like a common-sense? Well, the staff surely didn't show they understand it.
I did not lose anything during my stay but they lost my trust in its security.
It's a shame because I did like the design and facilities.
- Official Description (provided by the hotel):
- Uncover the first of Hyatt's Andaz brand, and redefine your personal style at Andaz Liverpool Street. Located in the heart of the city, this London 5-star luxury hotel provides the perfect location for both business and leisure. One of the original London railway hotels, formerly opened as the Great Eastern, the Andaz is housed in a beautiful redbrick Victorian building dating back to 1884. Once inside, it transforms into a 21st century masterpiece, with 267 beautifully appointed modern guest rooms. Walking through the doors of the only Liverpool Street hotel, you are immediately greeted by an Andaz Host and invited to relax in the Andaz Lounge. Sip a complimentary beverage while the check-in comes to you via handheld iPads. Internet access, local landline phone calls and non-alcoholic mini-bar are provided complimentary for all our guests throughout their stay. Andaz Liverpool Street is included in 2013's Conde Nast Traveller Gold List. ... more less
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- Also Known As:
- Andaz Liverpool Street Hotel London
- Hyatt London