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“OK - BUT VERY SLOW SERVICE”

The Falcon Harvester
Ranked #11,262 of 22,376 Restaurants in London
Price range: US$4 - US$19
Cuisines: British, Pub
More restaurant details
Restaurant details
Good for: Kids, Local cuisine, Child-friendly, Cheap Eats, Groups
Dining options: After-hours, Lunch, Dinner, Brunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Buffet, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Street Parking, Takeout, Waitstaff, Wheelchair Accessible
Description: At The Falcon Harvester in Eltham food is fresh, full of flavour and just how you like it. Choose your tasty grill, sauce and side at our restaurant and we'll get cooking - while you head off to the famous Harvester salad bar to grab as much crisp, freshly prepared tasty salad as you like.
London, England, United Kingdom
Level Contributor
72 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
“OK - BUT VERY SLOW SERVICE”
3 of 5 bubbles Reviewed 14 January 2014

Quite regularly take my Mum & dad here - but the last couple of times its been very very slow - we seem to have mastered being served by 3 different people rather than just one! the bill took 20 minutes to come - that's after asking the manager! - food was only just warm - i get the feeling the staff were going on break, but there doesn't seem to be any urgency to deal with other peoples customers!

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harvester R, Public Relations Manager at The Falcon Harvester, responded to this review, 15 January 2014
Thank you for taking the time to post your review following your visit to The Falcon Harvester. We have replied to you personally as it is our aim to give every customer the very best experience possible, and your feedback will help us achieve this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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200 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Christmas”
5 of 5 bubbles Reviewed 8 January 2014

My family and I visited here on Christmas Day, the staff were very welcoming, the food was lovely, very large portions, looking forward to returning next Christmas.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harvester R, Public Relations Manager at The Falcon Harvester, responded to this review, 15 January 2014
Thank you very much for your recent review on Trip Advisor. We were very pleased to read that you had a positive time here with us at The Falcon Harvester. Our teams love to hear when they have done a good job and we have replied to you personally about your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gravesend, United Kingdom
Level Contributor
84 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“good food”
3 of 5 bubbles Reviewed 25 November 2013

food was all good and all very hot waitress was very attentitive and took drink order and brought us our drinks over quickly, didnt ahve to wait long for a table. in need of a re-furb, the toilets are dark and dingy and not very clean

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank sarah m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harvester R, Public Relations Manager at The Falcon Harvester, responded to this review, 27 November 2013
Thank you very much for your recent review on Trip Advisor. We were very pleased to read that you had a positive time here with us at The Falcon Harvester. Our teams love to hear when they have done a good job and we have replied to you personally about your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England
Level Contributor
16 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Good food let down by poor service and Pepsi not Coke.”
2 of 5 bubbles Reviewed 25 November 2013

2 1/2 hours for the help yourself salad and a main course made for a painful experience. We were a large table but the lack of attention was a serious problem. It wasn't the fault of the waitress who was working her butt off but I suspect that they were very understaffed. We had to ask for the dirty plates to be cleared because we had finished eating about 40 minutes before. We decided not to go for desserts because we wanted to be out before Christmas. Also when you order Coke you expect to get Coke not be handed a Pepsi. The fact that we were seated immediately as a large-ish group at 1.30 on a Sunday afternoon indicates that it's not that popular and others have had the same trouble as us. It is very unlikely that we will go back.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank siddo69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harvester R, Public Relations Manager at The Falcon Harvester, responded to this review, 27 November 2013
Thank you for taking the time to post your review following your visit to The Falcon Harvester. We have replied to you personally as it is our aim to give every customer the very best experience possible, and your feedback will help us achieve this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bexleyheath
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“A bit grubby, service not good”
2 of 5 bubbles Reviewed 21 November 2013

7 friends and I went for a midweek lunch. We generally enjoyed the food which I feel is quite good value for money, but the service and cleanliness of the place needs more attention. The wooden tables were all a bit sticky, my menu had brown sticky sauce on it and a piece of flattened grated carrot stuck to it. Some of the salad bowls had brown stains on them at the salad bar which was rather off putting. I didn't have a bread roll, but I heard the others complaining that they were a bit hard to cut through. We were seated in the far rear corner of the establishment, surrounded by empty tables. An inexplicably large lampshade was hanging very low above one of our heads, which they kept bashing their head on when they stood up. We also noticed that the offending lampshade had a number of dead insects inside it, visible from below (not a very appetising view). The waitress got 2 out of the 8 orders incorrect when the food arrived. An extra drink arrived that we had not ordered and one burger was missing the bacon and cheese which was ordered. The waitress didn't seem overly friendly, service was a little slow, and she just dumped a pile of cutlery and paper serviettes in the centre of the table for us to sort out ourselves. (Which seemed a bit strange as we were told that we needed to wait for them to get the table ready for us before we could be seated). I would say that the waitress paid us the absolute minimum attention required, and the place was quite empty so there isn't really any excuse for that. On the positive side, everyone seemed to enjoy most of the food presented to us and I did really enjoy the Brownie stack with chocolate sauce and ice cream I had for dessert. I wouldn't be in any rush to eat there again purely due to cleanliness and the service from the staff. I think most people would expect better.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Cyndi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harvester R, Public Relations Manager at The Falcon Harvester, responded to this review, 23 November 2013
Thank you for taking the time to post your review following your visit to the Falcon Harvester. We have replied to you personally as it is our aim to give every customer the very best experience possible, and your feedback will help us achieve this.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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