I booked a room in the Cricklewood Lodge for a friend who was staying in London for a few days. I went to pick up the keys for him and was greeted by an incredibly rude man in the reception, which immediately set alarm bells ringing. As soon as I walked I could see the hotel was shabby, and had a dank, horrible atmosphere to it so I asked if I could see the room before paying. The receptionist wasn't too happy about this, and I can see why he didn't want me to see it. The room turned out to be disgustingly dirty, it was smelly, full of ugly, rickety furniture, the bed was really uncomfortable . How could I let my friend stay there?
I went back to the reception to let the man know I didn't want the room. He was on the phone for ages and totally ignored me. So I left the key on the counter and walked out.
Later on he called me with a torrent of verbal abuse. I had the right to cancel my reservation and I don't feel I should have been subjected to this. Please avoid this hotel.
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- Also Known As:
- Cricklewood Hotel London