This place is in a good location being close to Kensington Gardens and Queensway and Bayswater Tube stations. It was clean and relatively cheap. if this is all you're after then this place may be for you. But otherwise...
The images of the rooms on the website do not match the reality. None of the pictures on the walls, mats, cushions etc. are anywhere to be seen. The rooms are spartan and unwelcoming. The legs on our bed were wobbly and askew and it looked like it might collapse at any moment. We informed the reception staff of this and were told "but I upgraded you to a lovely room". Missing the point somewhat we again stated that the bed looked like it was going to collapse. He then said he'd have his "workmen" look at it. This never happened. His response was smarmy and dismissive to say the least. When we asked about another room we were told the place was fully booked out, but we could have a room in the basement. Que? Fortunately the bed didn't collapse.
Be aware that there is NO WIFI in the rooms. You have to hover about the delightful reception area to get it. I'm not sure what "deluxe bathroom amenities" means either. There's not even a soap dish or shelf in the shower, everything has to go on the floor.
To top this off the morning of our checkout at 9:40am (checkout being 10am) a member of the cleaning staff entered our room without knocking and said "why have you locked the door, you can't lock the door!". I beg your pardon? She then said "how long before this room is ready!?" My partner politely told her to go away.. We fled not long after
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- Also Known As:
- Hotel Hyde Park Executive Apartments