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“Terrible service and misleading website..”

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Hyde Park Executive Apartments
Ranked #904 of 1,067 Hotels in London
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Terrible service and misleading website..”
Reviewed 4 April 2014

This place is in a good location being close to Kensington Gardens and Queensway and Bayswater Tube stations. It was clean and relatively cheap. if this is all you're after then this place may be for you. But otherwise...
The images of the rooms on the website do not match the reality. None of the pictures on the walls, mats, cushions etc. are anywhere to be seen. The rooms are spartan and unwelcoming. The legs on our bed were wobbly and askew and it looked like it might collapse at any moment. We informed the reception staff of this and were told "but I upgraded you to a lovely room". Missing the point somewhat we again stated that the bed looked like it was going to collapse. He then said he'd have his "workmen" look at it. This never happened. His response was smarmy and dismissive to say the least. When we asked about another room we were told the place was fully booked out, but we could have a room in the basement. Que? Fortunately the bed didn't collapse.
Be aware that there is NO WIFI in the rooms. You have to hover about the delightful reception area to get it. I'm not sure what "deluxe bathroom amenities" means either. There's not even a soap dish or shelf in the shower, everything has to go on the floor.
To top this off the morning of our checkout at 9:40am (checkout being 10am) a member of the cleaning staff entered our room without knocking and said "why have you locked the door, you can't lock the door!". I beg your pardon? She then said "how long before this room is ready!?" My partner politely told her to go away.. We fled not long after

Room Tip: Don't let them put you in the basement
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  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank Elle_Dee2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
London, United Kingdom
1 review
Reviewed 2 April 2014

Being a returning customer who has used this hotel on several occasions, on a break with my mother, I was very quick to recommend this place and booked without hesitation expecting, what I remember as a lovely room.

HOWEVER, THIS WAS NOT TO BE turning over in the night to be eye bulled by a cockroach, leaving me with a sleepless night too scared to make my way to the loo, our enquires where met by the receptionist with a clear blank face, not even beginning to look for a solution, reluctantly we had to book another night for our stay and again we were met with the bugs.

Further to this, our room even after the mention of bugs was not cleaned once!!!

This has been my first week starting a new job here in London and this has been a place to rest my head, but instead was stressful

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dizzy1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birkenhead, United Kingdom
1 review
Reviewed 29 March 2014

After reading the reviews on trip adviser I was very worried about staying here as I had booked for my friend and I. I rang the hotel and was reassured by a helpful member of staff but I asked could we upgrade. We upgraded to a club room , it was spotless clean . Very quiet and overall great place to stay. Kitchen and bathroom lovely and clean, safe , ironing board, kettle , toaster , microwave, good shower. 2 mins to the nearest tube station, what more could you want for a great price in the centre of London!! Pleasant helpful staff in a busy entrance , not accessible without fob you get when you check in.

Room Tip: If in doubt ask to view , back maybe quietest
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  • Stayed March 2014, travelled with friends
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    • Cleanliness
    • Service
Helpful?
Thank Jennifer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aylesbury, United Kingdom
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 9 March 2014

The only good thing about this "hotel" is it's location, being only about 400 yards from Quensway Underground station. This can also have disadvantages though if like us you have booked a double room as opposed to a suite, as the double rooms are in the basement. This means that you can hear the trains, as well as walk to them easily!
The first thing that strikes you when you get into the reception area is the lack of anything resembling a traditional hotel reception other than a very small desk and a vending machine. After being given a room key you are directed to the lift. As you get out of the lift there are no signs to tell you where any of the rooms are so it is a case of trying one corridor and checking the roomnumbers to see if you are going in the right direction.
The room itself can best be described as adequate to sleep in. As the "hotel" has no facilities to speak of the room does have a TV, a fridge, a hot plate, a microwave oven and a sink. There are however no instructions for any of the appliances. One can order dinner to be served in the room after 5.00 pm, but there is only space for one person to sit and eat it at the "breakfast bar". Bathroom was quite good.
The bed was reasonably comfortable, but stuck in one corner of the room, making access for the person sleeping nearest the wall difficult.
Overall an easy to get to location, room with bed and chairs, but I won't be coming here again.

Room Tip: Presume rooms on higher floors would be quieter.
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  • Stayed March 2014, travelled with family
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Helpful?
1 Thank waddesdon11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 March 2014

DO NOT stay here!!!!
My partner & I booked a medium luxury suite, however when we arrived & was given the key to our supposedly luxury suite we got quite a shock.

First of all just around the corner from our room there was a mouse trap. When we entered it was a tiny box room which you could not swing a cat in. The bed was as hard as the floor. It was a dark room situated in the basement, nothing like the pictures of the medium luxury suite when you book on line!

I immediately went to reception & showed her the pictures online & told her we did not want a room in the basement. I asked to be moved as we were not happy. She gave me a key to a different room & again it was a dark & dingy basement room.

I took the key back & demanded we were put in the room we had payed for. She said she could not do that as all these rooms were on the 4th floor & were all occupied. I was
fuming & asked to speak to a manager but she said they were nit in till tommorow. We decided not to stay there that night & left after 15mins of being there.

We stayed at the Grande Royal opposite which was luxury & they even upgraded us to a club room. The staff could not do enough for us. Would highly recommend this hotel.

The next morning we went back to see the manager. I was sent to the 1st floor where I was greated by the 2 managers in their office. I told them my concerns but they were not interested at all, sitting there arguing there point out & telling me they will do nothing about it!
I was appalled, i told them their pictures were misleading & they should state online about their basement rooms. They disagreed & I left with fury, they took the balance out of my account & we never even stayed there.

These appartments are not what they say they are, they are cold, depressing & cheap & you will be extremely disappointed if you book to stay here. Book a proper hotel, there's plenty of them!!!!!

  • Stayed March 2014
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank Kriskobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hagen, Germany
Level Contributor
104 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 March 2014

This hotel has an absolute perfect location to get around London. But be sure that when you book you don't get a room in the basement. We first got a room facing the backyard in the basement (where people could walk just past our window, and the room was so hot that the window had to be open). This kind of room you could only offer in a hostel. The staff was helpful and arranged a temporary room, which was more than dirty, but the second day we got a nice room on the 3rd floor. Here it was, for London standards, okay clean.

Room Tip: As high as possible.
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  • Stayed October 2013, travelled as a couple
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Helpful?
Thank JannReneH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 February 2014

On the bright side, it's cheap. On the negative side, everything else! Not so much executive apartments as student digs. Labyrinthine corridors (unsignposted) lead to small rooms with monastic beds and cheap fittings. OK for a night if you need to be in Bayswater but luxury it ain't.

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyde Park Executive Apartments

Property: Hyde Park Executive Apartments
Address: Hyde Park Studio Apartments 8-18 Inverness Terrace, London W2 3HU, England
Region: United Kingdom > England > London
Amenities:
Kitchenette
Hotel Style:
Ranked #904 of 1,067 Hotels in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hyde Park Executive Apartments 3*
Number of rooms: 89
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Also Known As:
Hotel Hyde Park Executive Apartments

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