pre booked twelve transfers for airport pickup from Gatwick and for a full day of sightseeing around the London area. (11 hours of car at our service), And last minute drop off back at airport from London because for the three of us to take the train with 9 bags, suitcases, carry-ons, and personal bag was only a few dollars per person difference and for the convenience of door to door it was a no brainer. They were always on time even when our flight was 2 hours delayed arriving. Very courteous, and compared to other forms of transportation, very reasonable. I cannot emphasize enough the value of the freedom when compared to bus tours. You pick where you want to go and how long you want to stay. example: 3 hours for Harry Potter Studio Tour definitely not enough time. Same for Windsor Castle and Hampton Court Palace. We did it all at our own pace. Cannot do that with a bus tour. Twelve transfers was a great ride, would definitely use them again. Being from New York, I used their on line chat quite a bit as well as communicated with email. It was the only way I could reach them on my breaks at work. Alex handled my tour correspondence, he always got back to me within a day or less if he wasn't in the office when I was able to chat. Great company, I highly recommend.
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