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Reviews (209)
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All reviews reliable service always on time heathrow airport highly recommend this service comfortable drive safe driving driver arrived early safe driver pleasant trip excellent driver punctual company southampton journey vehicle companies route
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Reviewed 1 week ago via mobile

We used ATN for transfers from and to the airport for our family. The booking process was easy and they were responsive to email requests for a time change. The driver was friendly and professional. Most importantly she arrived early and with the requested car seats which reduced our stress levels immensely! I would recommend this service.

Thank Trip32882344608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I checked with a number of companies to transport us from our hotel in Westminster (London) to the cruise terminal in Southampton. ATN had many positive reviews and was very price competitive. They were easy to book on line and provided quick confirmation of the booking. The driver was 15 minutes early, in the size of vehicle we requested and helped load/unload our luggage from his car. He was able to drop us off right at the cruise ship check-in station. Our driver was courteous but not overly friendly. On other trips, drivers have offered info on the areas we transited. While we know he was not hired as a tour guide, it is a nice touch. Hence the very good rating instead of excellent.

Review collected in partnership with this attraction
Thank Jay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATNCars2016, Manager at ATN Cars, responded to this reviewResponded 3 weeks ago

Many thanks for the review on your experience. We have passed your comments to the Driver. Please keep in mind each Driver has their own personality. The Driver you had on the day is man of very few words. Please contact us for best rates for your future journeys. We cover long distance journeys as well as Airports and Cruise ports.

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Reviewed 4 weeks ago

Our flight was delayed on arrival at Heathrow and I let ATN know when we had arrived at the pick-up area. I had a reply from ATN saying the driver was on his way. A driver came and had a christian name similar to mine on his board but the logo was from a different company. I asked if he was from ATN but he said he wasn't. I then rang ATN again after waiting a while and was told that the driver was there and waiting but was from another company, as they couldn't get one of their ATN drivers to be there. It turned out to be the driver that I approached earlier and asked if he was from ATN?We were disappointed that this driver had little command of English, complained that he had to pay extra for parking, which I paid for, and was agitated that he had missed another job due to our delayed flight.It would have been appreciated if ATN had advised me that there was a different company meeting us in the first place so as to avoid the confusion.Saying that, we had pre-booked ATN for other transfers to and from London airports in September and the drivers were from ATN, on time, polite and very helpful.

Review collected in partnership with this attraction
Thank nickfH2135WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATNCars2016, Manager at ATN Cars, responded to this reviewResponded 3 weeks ago

Dear Sir,

We are truly sorry to hear about the misunderstanding occurred during your transfer. As you explained, your flight was delayed and we had to allocate a Driver from one of our partner companies. Our aim was to get a driver on time for each transfer and this may not be possible if we only relied on our company drivers due to varies factors such as traffic delays. We have forwarded your comments to our partner company. We are sincerely apologizing for the inconvenience occurred. Many thanks for the feedback and this has helped us to improve our service.

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Reviewed 4 weeks ago

We have used ATN Cars a number of times and have found them to be prompt and reliable. We have felt in safe hands with our driver on each occasion, particularly important to us on one occasion when we had our little granddaughter with us. We have needed to be fetch in the VERY early hours of the morning on two occasions and our driver was patiently waiting for us having actually arrived slightly early on on both occasions. I highly recommend them.

Review collected in partnership with this attraction
Thank writer006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATNCars2016, Manager at ATN Cars, responded to this reviewResponded 3 weeks ago

Many thanks for the review on your experience. Please contact us for best rates for your future journeys. We cover long distance journeys as well as Airports and Cruise ports.

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Reviewed 4 weeks ago

I contacted ATN the night before our flight. They replied in the morning and confirmed a driver was available for our late afternoon flight on Sunday, and confirmed the promised price, which was very reasonable from Earl's Court to Heathrow. The driver came promptly at our scheduled time and she was very personable. Her vehicle was well used, but clean and tidy. She got us to our terminal in good time. We will definitely use ATN next time we come to London.

Review collected in partnership with this attraction
Thank wndrlst1701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATNCars2016, Manager at ATN Cars, responded to this reviewResponded 3 weeks ago

Many thanks for the review on your experience. Please contact us for best rates for your future journeys. We cover long distance journeys as well as Airports and Cruise ports.

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Reviewed 5 weeks ago

Driver turned up promptly. Assistance with luggage. Easy walk to vehicle. Driver knew best way into town and destination. Great attitude and courtesy from driver.

Review collected in partnership with this attraction
Thank Carole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATNCars2016, Manager at ATN Cars, responded to this reviewResponded 3 weeks ago

Many thanks for the review on your experience. Please contact us for best rates for your future journeys. We cover long distance journeys as well as Airports and Cruise ports.

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Reviewed 5 weeks ago

The driver showed up right in time when picking up and dropping off... She's very informative and is a very nice lady...

Review collected in partnership with this attraction
Thank lukasksamali65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATNCars2016, Manager at ATN Cars, responded to this reviewResponded 3 weeks ago

Many thanks for the review on your experience. Please contact us for best rates for your future journeys. We cover long distance journeys as well as Airports and Cruise ports.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

On timeComfortable journey but more expensive than UBERWe have used ATM on many transfers to airports

Review collected in partnership with this attraction
Thank isabelmacd2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATNCars2016, Manager at ATN Cars, responded to this reviewResponded 3 weeks ago

Many thanks for the review on your experience. Please contact us for best rates for your future journeys. We cover long distance journeys as well as Airports and Cruise ports.

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Reviewed 5 weeks ago

Driver showed up earlier than scheduled pickup. Clean vehicle. Safe driving habits. Helpful with baggage.

Review collected in partnership with this attraction
Thank Wildcats90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATNCars2016, Manager at ATN Cars, responded to this reviewResponded 3 weeks ago

Many thanks for the review on your experience. Please contact us for best rates for your future journeys. We cover long distance journeys as well as Airports and Cruise ports.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Everything was ok on the way to the airport, but as usual the problems and bad attitude comes on the return journey. We paid extra for someone to meet and greet us however this never happened. Instead we had to keep calling the company and the driver trying to find out where our driver was (late). Had to come outside of the airport worried the driver wouldn’t show at 1am. The driver then arrived 20mins later with a bad attitude, no meet and greet and late but still wanted the full fare. Also when calling to inform ATN the driver wasnt there to meet and greet we was told you have to call the driver the not them.

Review collected in partnership with this attraction
Thank martinwilliams1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ATNCars2016, Manager at ATN Cars, responded to this reviewResponded 3 weeks ago

Many thanks for the review. Unfortunately you have misunderstood procedure for the pickup.
Your request was pickup after 75 minutes from flight landed time. Our driver was on time to meet this deadline. But your group came to the arrival hall within 40 minutes from flight landed time and made 4 calls within 5 minutes asking for Driver s location. We have already emailed and text you driver details. This is the reason our operator asked you to contact Driver directly to find out arrival time. Also Driver informed us he couldn’t find you inside the arrival hall and later found your group at the smoking area. We hope you can understand that we have done all we can to provide a safe transfer on time.

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