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“horrendous food next door!”

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Premier Inn Middlesbrough Central South Hotel
Ranked #1 of 11 Hotels in Middlesbrough
Certificate of Excellence
Manchester, United Kingdom
1 review
“horrendous food next door!”
Reviewed 30 June 2014

hotel is perfectly fine. the breakfast is good, friendly staff & the rooms etc are the usual good standard Premier inn room.
The toby carvery next door however is horrendous! Boiled to death veg, using smash (not even bothered to mix properly!) and manky tables were just a few of the faults and completely unacceptable in 2014 in my opinion.
If you're looking for accommodation where you can get an evening meal onsite, i'd stay somewhere else. Sorry Prem inn but the carveries really letting you down.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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661 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Birmingham, United Kingdom
Level 6 Contributor
110 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 26 June 2014

Pretty sterile even for a Premier Inn. The staff were very pleasant, and rooms the standard quality you expect from PI. Not a place you would go out of your to stay at but OK if you need a night away in the area.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyWondering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nailsworth, England, United Kingdom
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 June 2014

This hotel must be the cleanest I have ever had the pleasure to stay in. For all you clean freaks out there, this is the place to stay. It was probably cleaner than the Hospital it is directly opposite to. However there was one small issue, the corridor of the floor we stayed on was being painted during our stay and there was a quite overwhelming paint smell that did spread into the room a little but certainly not enough to make a complaint about. When we checked out I did mention it when asked if everything had been OK and without any quibble I was given a full refund. I did point out that it was only minor but the receptionist insisted that the smell of paint meant they had fallen short of their "Good night sleep guarantee" I was personally just happy to see a hotel being maintained to a high standard.
On the site is a Toby carvery (which is part of the same company) who offer breakfast for £3.99 Given that Premier Inn wanted to charge £8.75 we went to the Toby on our first morning. A mistake we only made once. Everything is included in the Premier Inn where as drinks are extra in the Toby meaning that there was little price difference overall. The quality in the hotel however was far superior and choice wider ranging.

Room Tip: My room faced James Cook hospital and I like to sleep with the window and curtains open and was a li...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 June 2014

The staff at this hotel are the friendliest I have ever come across in a Premier Inn. They went out of their way to help, always had a smile on their face and this helped make the experience Excellent!


  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 22 June 2014

Turned up greeted by a lovely smile from the lady on the reception and a welcome who then quickly checked me in and made sure all was to my needs.
I unpacked my kit and then went back to reception to go and get some food from the carvery opposite and was again asked if everything was ok and was told no need to book just turn up as the carvery was separate to the premier.
I had my food and drink and was pleasantly surprised with the service there and then went back relaxed and got to sleep in a nice clean warm room with no noise even though the football was on wonderful.

Excellent breakfast in the premier its self its own little breakfast area in the ground floor area and excellent service and food all round.

A great stay away from home on business made a reasonable break as it is hard being away from home at times but places like this one with the type of staff they have made it a little easier.

Room Tip: try for the rear rooms as it faces a busy pub but it still had no noise from it to keep me awake and...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
2 reviews
Reviewed 16 June 2014

I stay here every time I come to Middlesbrough to visit family as it's just easier for me. The room (double) is a good size for me, my partner and my toddler. They provide tea, milk and coffee and you can get more downstairs.

Pros:
Spacious room with storage space under the bed
A desk, chair and comfortable chair
Travel cot provided free of charge
The opportunity to either keep your towels or re-use them with clear instructions on how to get either way done
A choice of firm or soft pillow, or both
Air conditioning unit provided and safety windows
Non-smoking so they smell fresh
Bathroom door can seal off whole bathroom or just the loo for families to share
Free parking
24 hours of wifi for £3
Body wash, loo roll and hand wash provided, as is a hairdryer

Cons:
The cost of breakfast! Just go to Toby Carvery on the other side of the car park, for all you can eat for £3.99
Not that many plugs for chargers etc

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iggiewig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

Room was fine. Staff were very helpful. However on arrival reception warned that there may be problems with breakfast and there was. The hotel was fully booked with young people competing in a national gymnastics competition. Fine but they all had breakfast between 7.30 and 9. As a result there were no tables available for breakfast and long waits for food. I lost an hour of my weekend break. Don't blame the staff who did their best, it was the fault of poor planning by the managers

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Bruce T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Middlesbrough Central South Hotel, responded to this review, 18 June 2014
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Middlesbrough Central South Hotel

Property: Premier Inn Middlesbrough Central South Hotel
Address: Marton Road | Teesside, Middlesbrough TS4 3BS, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Middlesbrough
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Middlesbrough
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Middlesbrough Central South Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
A short drive from the centre, close to breathtaking Saltburn-by-the-Sea and the North York Moors. ... more   less 
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Also Known As:
Premier Inn Middlesbrough Central South Hotel Middlesbrough
Middlesbrough Premier Inn
Holiday Inn Middlesbrough

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