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Reviews (763)
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All reviewstoby carveryjames cook hospitalcosta coffeecoffee machinegood nights sleepexcellent valuebreakfast roomcar parknight's sleepplenty of parkingall you can eatbreakfast stafftown centrea great stayvisiting familycooked breakfaststayed for nights
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Reviewed 16 September 2014

We stayed here after visiting an elderly relative on Friday 12th September. The booking in procedure was swift & efficient. Our room was 205 on the first floor, it was spotlessly clean and a good size with a nice en-suite bathroom. The television had good reception and the lighting was good for reading. The bed was very comfortable and the pillows were good. The only slight problem was that the room was next to the lift.
Premier Inn boast a "Money Back Guarantee" if your sleep is disturbed, and they certainly honour it! At about 6.15am on Saturday morning, the fire alarm was activated and we all had to leave the hotel and assemble outside. It transpired that a guest had burnt some toast and set it off!!
We went back to bed and at 7.50am, it went off again, but it was quickly cancelled.
The hotel immediately accepted that this disturbed our sleep, honoured the guarantee and repaid the cost of our stay,,,"Well Done" Premier Inn, an honest company!
The staff were were very professional throughout and Michael was very efficient in re-issuing us with a room key,after we had locked ourselves out after leaving in haste, re the fire scare.
We recommend this branch without hesitation.

Room Tip: Avoid rooms near lift shaft.
  • Stayed: September 2014, travelled as a couple
    • Rooms
    • Cleanliness
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Thank terryl83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2014 via mobile

Rooms where clean and comfortable, especially the toilet. One thing i always check is the toilet. The staff very friendly and always willing to help, i love there pillows big and fluffy i am quite old so was very comfortable stay for me.

  • Stayed: May 2014
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Thank Very_oldvera51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2014

We booked this PI as it was quite close to relatives, as it was quite close to a main road I had expected quite a lot of road noise, but I was wrong,apart from the odd ambulance siren very little noise indeed and we were facing the main road.
Check in was fast and painless,and the staff were excellent,nothing too much trouble. The room was spotlessly clean and the bed was comfortable, what more could you ask?
Breakfast was good if a little expensive, the attached Toby Carvery was fine if you like that sort of thing, otherwise the choose was rather limited but OK and good value for money, the staff were nice and the service very good.
Would I stay there again? Yes

  • Stayed: September 2014, travelled as a couple
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Thank nickrowlerson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2014

Had an good nights sleep after a party at nearby tennis club,friendly staff and a good location for where we needed to be ,the rooms were clean and comfortable with tv and tea and coffee facillities,also provided a choice of pillows to use ,will definateley use again when the need arises

  • Stayed: July 2014, travelled with friends
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Thank Len R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2014

The staff are what make this hotel. They are all genuinely caring and want to help in anyway they can. We witnessed this with other guests as well as with ourselves. nothing was too much trouble and they went above and beyond their duties. The sort of attention you would expect at a high class hotel. Thank you

  • Stayed: September 2014, travelled as a couple
    • Value
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Thank jeanieread1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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