I regularly stay in the North East for business reasons and usually stay at the Thistle in Middlesbrough, due to the lateness of my booking I opted for this place.
Pulled up to the hotel quite late, around 22.45 to be told that food was finished; ok thats fine but most hotels do an all night sandwich service which is all I was after. However, I can't really hold this against them, just their policy I guess.
What I can hold against them though was the quality of the room, which at first sight didn't look too bad. Once inside however, the smell was terrible which along with the stained carpet wasnt a great start.
I unpacked and went to put my wash bag in the bathroom; the first thing to note was the plaster like substance filling the basin. The second was the smell of damp and the mould on what could laughingly be called the vanity unit, which was falling apart with rot.
Another thing which concerned me was the general cleanliness of the room, the toilet rim had dried-on matter on it which looked like urine, this seriously put me off and quite honestly, I found it disgusting and unbelieveable considering the quality of housekeeping generally found in hotel chains today.
The room was also very cold, unfortunately I stayed on a night with heavy wind and the existing old wooden sash windows didnt stop the gusts coming straight in to the room. My room was situated directly over the entrance and the arc light they use to illuminate the sign shone through my window all night, disturbing my sleep.
one other little niggle was that the old fashion television was on a stand too low to the floor to be able to be watched easily from the bed.
Overall the room smelled, was damp and dirty and I find it amazing that national hotel chains feel they can still get away with this kind of quality anymore, it is like a throw back to the 80's when you were lucky with what you got, however for £89 per night it was completely unacceptable, particularly when compared to a Premier Inn which is far superior quality compared to this dump.
The following morning I went to breakfast which was served in an adjoining Italian restaurant. The hotel is clearly quiet as there were only two other travellers apart from myself dining. Distinct lack of staff and I wandered around for a good five minutes looking for a server before i found one who directed me to a table next to the kitchen. I have to say that the cooked breakfast I received was one of the best I have had on the road, however I had to go and find my own cup and butter, both of which i had to get from a nearby table.
Breakfast over I checked out and was greeted by a surly receptionist, I noticed she asked the chap in front of me how his stay had been but when she got to me she didnt bother asking, maybe she already knew. Not a single please or thankyou, paid my bill and she threw my receipt on the counter and turned to leave.
Ok why didnt I complain? Well at nearly midnight, and dog tired from being on the road all day, I didnt think a could stand getting in to an argument with the night porter; I fully intended to complain in the morning but after the dragon treatment I decided to give it a miss and write this instead, I had a full day driving in the North East before returning home in the evening and I didnt want this crumby dump to ruin my day; life is too short.
Pictures enclosed but not great quality due to being from my Blackberry
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- Also Known As:
- Best Western Middlesbrough
- Middlesbrough Best Western